I'm hoping someone with Python skills can assist with this concept that my team and I are hoping to implement into ServiceDesk. When a new internal user is requested to have access to our applications, they need to go through a background check (we would send the request out for approval from ManageEngine). Up to this point, we have been manually sending requests for approval. If they are an existing user with access to applications already, we would just skip the compliance check. We don't want to send unnecessary stages of approval.

We were looking to have a CSV file of all the users who have already been background screened, and have. a Python script check that file. If the user (user's email) is already in the CSV file, it would skip this step of approval. However, if the requested user is NOT in the CSV file, it would add the Compliance check for approval.

I just got the dynamic approval to work within Custom Triggers. I'm hoping that we can have multiple triggers established so that after the background check, it can then be forwarded off for further approvals.

If anyone is aware of how to do this, please let me know. Reach out with any questions or concerns.

-Neil