Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Patch Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Desktop Central has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
After Build upgrade from 9414 to 10012 Some times requester email reply is not appending in the request
Hello, Few days back we have upgraded our service desk plus from 9414 to 10012 with PGSQL database, i have observed that sometimes requester email reply is not appending in the request. i have the same of requests with me. please help me to isolated the case as the request count is increasing day by day with the same subject line. Thanks Regards, Subrata
Next Release : Requests Life Cycle
Dear Users, We are planing for the release of Requests Life Cycle shortly and below are the details : Requests Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Newsletter de Marzo!
¡Newsletter de Marzo! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
backup problem
Hello, System can not backup db after update , build is 9.4 /9416. SDPbackup.log file has been attached. Help please. Regards, Ertan
Category, Subcategory, and Item Deletion
Hi everyone, I was wondering about the consequences of deleting categories, sub categories, and items. If I delete an item (and possibly it's parents subcategory and category altogether) will this break historical associations to the item? Or will is persist in a history friendly way? We're looking to structure our categorization differently and we would like to know the potential consequences. Thanks, everyone.
Custom Script passing GroupName as variable?
Hi! I'm running a custom script after group creation by template and I need to pass as parameter the GroupName variable (%groupName%). When the script runs the variable is empty. Do you know how to solve this? Thanks in advance!
multiple values depending on the value in department
In a custom template of creation of users can be done that depends on the value that is chosen in the department field show me in the field set multiple values or others to choose?
Integration with Slack (Rocket.Chat)
In October last year, a ManageEngine employee named Jai Anand Krishnamoorthy developed a Python script to integrate ServiceDesk Plus into the Slack messaging system. I'm trying to set it up using Rocket.Chat. Rocket.Chat is an open source product based on Slack, containing all the features of Slack, including Webhook. But after the tests I get the following in the history: Action Executed is: RS_to_Sinergia Message: Error Posting notification to Slack Can anybody help me? I believe that maybe some
Duplicate Support Groups on Different Sites
Hi Team I have a question. Is there any way to duplicate or copy a support group to different sites and/or different accounts? For this, the technicians are assigned and have visualization in the different accounts and sites. We currently have MSSQL and SDP MSP 9413. Thanks and Regards.!
retrieve the technician key
Hello, is there a way to retrieve the technician key without recreating it ? regards
CTI integration
Are there any plans to integrate some of the SupportDesk functionality into the ServiceDesk product? We are opening our Help Desk to field external calls, and could really use some of the features in SupportDesk such as CTI integration, and call logging. If these were offered as add-on modules for ServiceDesk, we would definitely look into purchasing it. It is not cost effective for us to have our Help Desk use 2 different ticket systems, though.
Custom scripts cannot run
I am using Opmanager build 9101, and tried to run a built-in custom script (script names "File Size") on a Linux CentOS5 server, and got error: Exit code: 4, Message File Size:Unable to connect: Connection refused: connect. I tested server SSH credential (by clicking on password link) and it was OK. Many ideas were tested but still not work. Please help me, thanks very much.
Password Manager Pro How-to Tutorials
Hi all, We've created an exclusive playlist on our YouTube channel for publishing how-to video tutorials. This playlist will include a multitude of hands-on videos by our product expert to explain how Password Manager Pro's features work. We currently have two videos in the playlist: 1. How to manually add a resource in Password Manager Pro, manage the privileged accounts associated with it, and configure remote password reset for the resource. https://zurl.co/RXTS 2. How to leverage our all-new
Feature Request: Request Approval attachments
In some of our use cases, we use the Request approval process to review documents (contracts, documents, etc.). Similar to a recently added Change process feature, we'd like the ability to send ticket attachments in the Request approval. SDF-66881 : Files attached to a change in the Submission and Planning stages will be added to CAB recommendation email notifications.
Time tracking via ServiceDesk
I was wondering if anyone uses ServiceDesk for time tracking, as well as ticket management. Our department just had a meeting, and they want to detail 90-100% of the technician's time. The problem is that not all of their activities are logged within tickets. Does ServiceDesk have the capability to keep a time journal, or force an actual time spent on a ticket vs "time opened" and "time closed"?
Possibility of Integration of Manage Engine Service Desk Pro with Monitoring tools
Hi, I want to know 1. Is it possible to integrate CMDB (In Service Desk Pro) with monitoring tools SCOMS ? If yes, how 2. Is it possible to integrate CMDB (In Service Desk Pro) with monitoring tools Solar Winds ?If Yes, How 3. What are the benefits of integrating service desk pro with these monitoring tools in terms of CMDB , incident management or other ITIL Functions? Thanks a lot Eagerly waiting for your response, Best Regards
Password Manager Pro - Security Advisory for version 10000
Hi, This is a security advisory for all Password Manager Pro customers, announcing a security issue that we've identified in version 10.0 build number 10000. The 10000 version upgrade pack was released on March 26th, 9 AM Eastern Standard Time. The issue was identified on March 28th, 6 AM Eastern Time and the upgrade pack was immediately pulled down from our website. Therefore, this security issue affects only a highly-selective subset of Password Manager Pro customers who performed an upgrade
Dell Command Update - Command line interface
Trying to utilize Dell command update's CLI using desktop central. For the most part, it works. But.. results vary and are very inconsistent https://www.dell.com/support/article/us/en/19/sln311129/dell-command-update?lang=en https://topics-cdn.dell.com/pdf/command-update-v24_users-guide_en-us.pdf Here is configuration that works for x64 systems. normally packages fail in desktop central all the time when adding the /reboot switch, hence the post deployment activity. But the dells won't reboot at
VMware Guest CPU Usage
How do I bulk enable/set the CPU Utilization monitor for all VMware Guests? Under device templates: the only option there is for the VMHost, under Windows, there is no option for the VMware monitors.
Is it possible for services in the Service Catalog to apply to all accounts?
Hi all, I've created several service templates within the Service Catalog, some of which only apply to one or two of our customer accounts, some more than that. However I was wondering if it was possible to set services to apply to all accounts? I am aware I can add all accounts to the list of 'selected accounts' when editing the service template, but that does not apply to newly created accounts - they have to be added manually. When there are 20 or 30 templates this is quite frustrating, as I'd
High Priority Alternate notifications
Good day, Can you please advise if there are other methods of raising Alarms or notifications for P1 or P2 Tickets. Is there perhaps a integration App or custom scripts that's can be run. We currently utilise the business rules for email notifications, the problems is we want our technicians to be notified 24/7 with out them having to sit in front of their laptops watching the tickets or watching their emails for P2 & P1's. not sure if this is possible or if this is something we have to outsource
How to create an alert for any group addition, modification, or deletion in a specific OU.
We need to be alerted when a group is added, deleted or modified within a specific OU. I know there are pre-configured alerts for groups where the scope is the entire domain, but I need to limit this scope to specific OUs. Has anyone done this? Any help is appreciated.
[SOLVED] SDP 10013 - Wrong technician notification when requester close the ticket
Hi, after upgrade from ver. 9.4 to 10.0.13 (on Postgres) we experienced some issues with mail notification: when a requester clicks on close request link provided by email, technician get the same kind of email as if the requester updated and not closed the request. It is a little bit annoying because you are not able anymore to understand what's going on. We looked in "Admin > Notification Rules" section but we did not foudn anything abut that. Thanks in advance for your help alessandro
TicketOwner get notified with an email after the DueBy Time SLA of Existing Request
I would like the TicketOwner to get notified with an email for existing requests after the SLA DueTime, For an example: I created a SLA called "NewSLA" and the criteria is "Request Type is Incident" with response time of 10 min and resolve time of 15 min, and the escalation and I enabled the Level 1 Escalation for the response time to be $TicketOwner to be "Before 1 min" (Kindly find the screenshot below in the attachment). I want the TicketOwner (Technician) to be notified by email after the SLA
[SOLVED]Not able to add custom column in Availiable column in Service desk plus custom report
Hello Team, I am Not able to add custom column in Available column in Service desk plus custom report. Please help me, Thanks, Subrata
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the new “Rule Impact Analysis” feature Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview of security
Unable to Upgrade from ServiceDesk Plus 9400 to 9402 or 9403
When attempting an upgrade from 9400 to either 9402 or 9402 the upgrade is failing at 97% with the following error message: dependent file pgsql/32bit/pg_isready not found When I look in D:\ManageEngine\ServiceDesk\Patch\AdventNet_ManageEngine_ServiceDesk_Plus-9.4.0-SP-0.3.0\SERVICEDESK\PostInstall\pgsql\32bit the folder is empty. Our database is held on MS SQL Server, so I am not sure why it is looking for PGSQL components anyway. Please can you advise on a possible solution.
Manage Windows 10 (Universal) Apps
Hi, does Desktop Central provide capabilities to manage the new type of Apps under Windows 10 e.g. remove existing Apps or deploy new ones? Regards
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification in an MSP help desk
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification in an MSP help desk
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
Join us in Dallas for 3 days of invaluable training, and fun networking: ManageEngine User Conference 2019 is here!
We'd love to see you in Dallas for the ManageEngine User Conference and Training on the 24th - 26th of April. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
Join us in Dallas for 3 days of invaluable training, and fun networking: ManageEngine User Conference 2019 is here!
We'd love to see you in Dallas for the ManageEngine User Conference and Training on the 24th - 26th of April. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1 sessions, and get all your questions answered Watch live demos, learn what's new, and participate in hands-on training Discover
E-Mail commands
We have setup an e-mail command, but when we send an email with the subject "SDP" ""ACCOUNT=Test"" ""SITE=Test"" it does not change the properties of the ticket and the ticket remains unassociated. It's almost as if the email is not being parsed. I've had a good look around and there's not much information on this. Can anyone assist?
[Free Webinar] Learn the gray areas of privacy compliance from the viral Monopoly Man
Hi All, The term “privacy” is amorphous and rather subjective. It's even vague in a corporate environment. IT teams are often expected to single-handedly help companies comply with in-house privacy policies and government regulations, as many teams operating outside of IT generally consider privacy to be a technology issue. Several recent regulations across the globe, including the General Data Protection Regulation (GDPR), mandate companies to handle the privacy of consumers securely; if they don't,
[Free Webinar] Learn the gray areas of privacy compliance from the viral Monopoly Man
Hi All, The term “privacy” is amorphous and rather subjective. It's even vague in a corporate environment. IT teams are often expected to single-handedly help companies comply with in-house privacy policies and government regulations, as many teams operating outside of IT generally consider privacy to be a technology issue. Several recent regulations across the globe, including the General Data Protection Regulation (GDPR), mandate companies to handle the privacy of consumers securely; if they don't,
high cpu usage
Hello We are using servicedesk msp plus 9.4 Build 9416. Last two days sdp is using high cpu (%95) an we have not found the reason. Any advice ? of taskmanager Regards
How to determine when a Domain or Workgroup was added to SoM
I was going through some reports this morning and noticed a workgroup that I hadn't noticed before. Problem is that the SoM doesn't show who created or when it was created. Is there a way to get this information?
Notification bell issue.
Hello, We have an issue with our notification bell. It does list the changes when clicked on, however it does not light up or display anything indicating that a change has been made. I looked at other articles for this issue and did run the following: select * from globalconfig where category like '%DYNAMICNOTIFICATIONS%' DYNAMICNOTIFICATIONS ISENABLED true To Enable/Disable Technician Space Port :443 NIO:8087 I saw a comment for SDP that there might be a cached extract file somewhere? What
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