Migrate SupportCentre Plus Build 7903 from SQL 2008 to new SQL 2016 Instance
Hi Can the SupportCentre build 7903 be migrated from SQL 2008 to SQL 2016, we are having issues when restoring the database from a backup Thanks Mark
[SOLVED] Emails are not being sent with changes
Hi, I have a problem with mail notifications. Emails are not being sent on change creation and on change status transition. The roles to notify are set in the workflows as you can see in the screenshow below as example: Notifications are working with Requests. I'll attach the log file from the last change I created.
Add Custom Fields/Edit Existing Fields to Hardware
Some hardware needs to be tracked by serial number which is not being detected with the scan. Would like to be able to manually add that information if needed. For example on a graphics adapter. Using build 10.0.329 and do not see this function available.
Unable to attach to Change Ticket
Just starting getting this error message when trying to attach an Excel document under the Plan tab within a Change ticket.
Attachment
Good day! I recently updated to version 10017 from 9.3. Everything works fine, but I discovered this situation. I have set up a pick-up of emails (Email parser). Everything works, but there is one, but. If there were 2 or more attachments in the letter attachment, then when the portal picks up the letters, it leaves only the last attachment, and all the others are erased and turned into it. For example, if there were three of them in the letter, then on the portal I will see three identical investments.
[SOLVED] License Expiry Alert
Is there a way to hide the License Expiry Alert from technicians? We only want Admin to see the Alert. Version 10 Build 10004 MSSQL
Virtualization ManageEngine ServiceDesk
Good day! Colleagues. I have this question. Now my ManageEngine ServiceDesk is running on a supermicro micro server and I would like to transfer it to a virtual infrastructure. What should I do, migrate P2V, or is it better to deploy the latest version of ManageEngine ServiceDesk in a virtual machine and restore it from backup?
[SOLVED] Help with Script to double costs based on field option greater than 1
Can anyone help me create a script to execute on field change. That if the entry is greater than 1 then the costs will multiple by that number. Example: If the total cost is $15,000 and they choose that they need 2 then I need the total cost to reflect 2 @ at price of $30,000.
workflow debug step
Hi, I am looking if there are workflow debug procedure to check if defined workflow can be executed as planned. Please advise any solution to check the workflow step by step? Thank you! Code Chang
How to run .bat file in workflow
Hi I know someone may ask before but I did not see the answer from forum to solve my issue. I have one .bat file and want to run in OpManager workflow. Can someone tell me how to configure it? command line: ${FileName}.bat ? Script Body: direct copy .bat to here? Thank you! Code Chang
Uninstall Office 2010 and reinstall Office 365 on a network using desktop central
Does anyone have documentation on Uninstall Office 2010 and reinstall Office 365 on a network using desktop central Computers are Win 7 Pro Windows 10 Pro
Custom report for Bitlocker Encryption status?
I'd like to have a custom report to find the encryption status of multiple computers. Under the security tab on Inventory --> Computers, I can see the information, but I can not find the option to run it on a report. Assistance with a query would be greatly appreciated!
End of Support for MAC OS 10.6 - Snow Leapord
Hi Everyone, As you might all know Apple has stopped supporting MAC OS 10.6 - Snow Leapord by 2014 itself and did not provide any security patches after that. However, we still continued supporting them from Desktop Central till date to make use of other functionalities apart from patch. We started working on a Agent revamp with New technology in place of all agents and to support this new technology on MAC OS 10.6 - Snow Leapord we are having failures on them. So, we decided to stop supporting
Hide iOS pre-installed APPs
Hi team, We just begin to test MDM for our clients. I cannot find the way the hide the iOS pre-installed apps in MDM. Could anyone help us? Thanks!
User creation template script execution and service rights
Hi, We use a custom script in a user creation template. The script execution fail because : 1) ADManager plus custom script execution seems to rely on an admin service account or/and ? 2) AD Manager plus is not able to run the custom script using the account of the current logged user How can we run custom script without using a domain admin service account ? Best regards
[Free Online Training]Having bandwidth issues? Learn how to track and resolve them
Did you know you can reconfigure quality of service (QoS) policies in NetFlow Analyzer when your network is running slow? Attend our free online sessions on NetFlow Analyzer to learn about features that can enhance network visibility and help you resolve bandwidth bottlenecks on time. Register now You'll also learn about: How to get started with NetFlow Analyzer. How to identify the top talkers in the network. How to effectively analyze troubleshooting reports. What control actions to take to prevent
Access Control function for User Accounts
Hi Please add the function of Access Control for the User Accounts of the Resource so that it overlaps the function of Access Control for a Resource . This should allow to provide flexible access to the resource user accounts, eg for a single resource has two accounts - admin and operator, I want to provide the admin account password only on request and for the account operator to provide a password for viewing only.
[SOLVED]Mail fetch Stopped after O365 Clutter moved new
Error: Error processing email with subjectOfMail : Clutter moved new and different messages and messageid : <eurprd09.prod.outlook.com>. SO STOPPING THE THREAD Kindly provide a solution SD Version: 10.0 Build 10014
Not able to update Site for 2 users
Hi All, Firstly I synchronise our AD with the Service Desk Plus requesters. This works fine. I do however have a couple of users where the SITE is not populated. When I go to manually edit for one (a requester) it tells me: FAILURE: Login with same name already exists. Please provide different value for Login Name The name does not exist elsewhere and never has for both individuals. This used to work fine before he switched locations. When I go to the second (a technician) the Site field is not visible
upgrading HA PMP 9901 to 10000
Has the upgrade procedure for HA installations changed with the update from 9901 to 10000? When I run the installation process on the slave, it fails at: [23:01:15:293]|[04-16-2019]|[SYSOUT]|[INFO]|[16]: initServices :: createdServices :: [CacheService, AuthenticationService, AuthorizationService, TaskEngineService, WebService, ClientFrameworkService, TableTemplateService, TemplateService, KMPService, PassTrixService, GatewayService, FOSService]| [23:01:15:293]|[04-16-2019]|[SYSOUT]|[INFO]|[16]:
"No matching resources found. Please check the configuration details" when trying to set MS SQL Remote Pwd Reset in bulk
Windows Server 2016 OS. Postgres DB. PMP Enterprise, Build 10001. Problem also present in build 9803, and 10000. Problem did not occur in build 9900. I am configuring remote password reset for our ~30 MS SQL servers. I imported the servers as MS SQL Server resource types. The DNS name and the SA UID and password were part of the CSV import. If I configure Remote Password Reset for the MSSQL Server resource for one server to be the "SA" account, it works. If I try to do it for multiple servers(2,
Notification Bell
Hi, We recently upgraded to ServiceDesk 8212 and one of the new features is the notification bell. Some of our IT technicians are complaining about the number of notifications the that are being displayed. Is there any way of reducing or filtering the number of notifications within this feature? Thanks, Mike
[SOLVED] Arabic language has problem in Business View
Hi, When I created new business view in SDP 10.009, and click on more details button, show me menu as '????? CI '. I think is a bug in Arabic language. I attached it.
Unable to Close Purchase Order associated with Purchase request
Hi, I am using Manage engine service desk plus 9.4 version, SQL Server database and facing trouble with closing any Purchase order created through purchase request, while on the other hand, there is no problem closing PO created directly/ without purchase request. I have tried all possible scenarios for example, Closing PO with and without notification. I have also tried to close purchase request first, but all in vain. I have verified actions through "system log viewer" and it is not showing any
Table location - Where is this located: "Category not for further usage" field on the DB table?
Is there anyone familiar where this field is located on the DB table?
[Webinar recording] How analytics for change management process can save you millions
In case you missed our webinar on, How analytics for change management process can save you millions, here's a recording of the session: If you aren't already using Analytics Plus, click here to get started with a free, 30-day trial version. You can also check out some of our earlier webinars, here.
[Webinar recording] How analytics for change management process can save you millions
In case you missed our webinar on, How analytics for change management process can save you millions, here's a recording of the session: If you aren't already using Analytics Plus, click here to get started with a free, 30-day trial version. You can also check out some of our earlier webinars, here.
[Webinar recording] How analytics for change management process can save you millions
In case you missed our webinar on, How analytics for change management process can save you millions, here's a recording of the session: If you aren't already using Analytics Plus, click here to get started with a free, 30-day trial version. You can also check out some of our earlier webinars, here.
Disable/postpone agent upgrade?
I'm looking at drafting a rollback policy for the event that a desktop central server version upgrade goes wrong (this has never happened, but I like to be paranoid) A potential problem is that as soon as the server is upgraded, it will automatically start upgrading agent versions (I have had a problem in the past where there was a bug in the agent upgrade process - support gave me a fix right away so it wasn't a big deal, but I did need to deploy it via other means) and I am concerned that if I
Reply window sometimes doesn't close (but reply is sent)
I'm using 10017 but have had this problem for a few previous versions -- it's not common, but occasionally when I click 'send' on a reply the window stays open. The reply is always sent, and if I put in a status change (e.g. open > resolved) that change is actioned. I believe it's most likely to happen if the reply window was open for a while - may be related to draft saving? It's not a big problem for me because it's rare and doesn't seriously interfere with workflow, but I thought it worth mentioning.
Security hole! domain password made public!
Hi, We found Security Vulnerabilities Desktop Central version 10.0.328 stores the password in clear text on Mobile Device Managment page. See attached picture. Please fix this as fast as possible.
Report needed: Requests created based on template name for the current month
I would like some help getting a report created that shows all the tickets created using a specific template that we have on site. Build: 9.2 Build 9211 Database: MSSQL Thank you in advance.
(solved)Mail Fetch from 365 - Host unknown
I'm trying to set up a new installation of SDP but I can't get the incoming mail settings working. I've put the settings in according to - https://support.office.com/en-us/article/POP-and-IMAP-email-settings-for-Outlook-8361e398-8af4-4e97-b147-6c6c4ac95353 but whenever I try to save them I get the error - FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Host unknown / not reachable. I can ping outlook.office365.com OK and get a telnet connection on port 25 from
Key Manager Plus 5.7 is now available!
Hi all, We are happy to announce the release of Key Manager Plus 5.7 (Build 5700). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. New features and enhancements include Integration with public certificate authorities: Key Manager Plus facilitates end-to-end life cycle management of certificates obtained from trusted certificate authorities (CAs) enabling users to request, consolidate, deploy, renew and track certificates issued
Disable Tech Auto Assign for request from email.
Hi All, Is there a way to disable tech auto assign for request coming from email. Because i would like to set if any email request only assign to one technician thanks.
Searching through CSV file for User
I'm hoping someone with Python skills can assist with this concept that my team and I are hoping to implement into ServiceDesk. When a new internal user is requested to have access to our applications, they need to go through a background check (we would send the request out for approval from ManageEngine). Up to this point, we have been manually sending requests for approval. If they are an existing user with access to applications already, we would just skip the compliance check. We don't want
Image Replication Failing
Hi All, I'm trying to get the remote site image replication working on our environment. I have the shared folder configured on the remote Windows 2012 R2 server that has the OD deployment components installed, but each time I try and run the image replication it comes up the the following error: Unable to replicate image to remote office - 404 - Not Found : The requested page could not be found When it initially tries to start the replication, it puts a file (ImageName.osdi) in the destination folder
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are mentioned 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
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