Apple mandates migration from Device Enrollment Program to Apple Business Manager/Apple School Manager before December 1, 2019
As Apple has advanced to Apple Business Manager (ABM)/Apple School Manager (ASM), which are dedicated portals for Enterprise and Education respectively, the support for Apple Deployment Programs will be withdrawn from the aforesaid date. Apple has consolidated its standalone portals, Device Enrollment Program (DEP) and Volume Purchase Program (VPP) into a single cloud portal Apple Business Manager (or Apple School Manager). The consolidation has simplified device enrollment and app purchases for
Masterclass – ManageEngine integrations: Unleash the power of 360-degree ITSM - 6th session 17th July
We're hosting a webinar 17th July on ManageEngine integrations: Unleash the power of 360-degree ITSM using ServiceDesk Plus, the 6th session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: Integrate with Desktop Central to deploy software, manage patches and profiles, and remotely connect to endpoints from within tickets Mobile Device Manager Plus to enroll devices, configure profiles, and track your company's mobile assets from within tickets OpManager
Masterclass – Change and project management: A pacer for your IT marathon - 5th session 2nd July
Hi folks, We're hosting a webinar July 2nd on Change and project management: A pacer for your IT marathon using ServiceDesk Plus, the 5th session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: Record all change details in one place Secure approval from all stakeholders (CAB) Plan for implementation, downtime, and contingencies Break down the implementation into projects Minimize disruptions with scheduled notifications Using examples, we'll demonstrate how
[Tips & Tricks] How to enable Print Preview for Pending and Approved approvals in tickets
In the current design of ServiceDesk Plus, we are yet to add the feature to enable approvals in print preview. "SDF-70062 Approvals to be part of request print preview" and as of now, we do not have the esteemed time for this feature. We request you to follow the workaround steps given below. Download the attachment, remove .txt from the file name, extract the zip file to a folder. Copy the "printpreview_withTasksApprovals.html" file to <SDPHome>/integration/resources folder. Configure a new custom
How to add login field to requester data
Hi, I have imported users from Active Directory into Servicedesk, every user have its own field "Login" imported from AD. How could I add this field to requester data in ticket view?
Error when upgrading from 9.4.9409 to 10000
Hello, When we try to apply the patch to do the upgrade, we get the following error: [root@localhost bin]# sh UpdateManager.sh -c Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/opt/ManageEngine/ServiceDesk/bin/ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm Post upgrade all backup files (scheduled/manual) will be password-protected. For more info, go to https://help.servicedeskplus.com/general-features/back-up-servicedesk-plus.html$passwordbackup
bypass approval process for a management group
Hello, Is there a way to bypass the approval process (i.e. auto approve) a request based on a group membership? For example, a VIP requester does not need an approval so their request should be automatically approved. Perhaps through a business rule? Thanks
Software within incident
Hi - We currently have a large number of subcategories that list all the software we support, as can be imagined this list is becoming rather unruly and difficult to manage. Can anyone recommend a better way of achieving this without having a free text field that’s difficult to report on? I was thinking a FAFR that pulls from all identified pieces of software using the API but different versions and naming conventions may have the same problem we’ve already got. Thanks
Can't add Attachments to Task when opened from the Home Screen
Hello, When I attempt to add attachments to a task when I've opened the task from the home page, there's no option. Can you explain why this option isn't available? Thanks! Joanna
Service Request Resource Order
I had 2 resources in a service in the order i wanted. I needed to change one of the questions in one of the resources. I changed the question, and now the order of my resources has changed. Is this a known issue and why does it occur? How can I re-order the resource sections without deleting/and re-adding?
Newsletter de Junio!
¡Newsletter de Junio! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
LDAP over SSL
Does Desktop Central support LDAP over SSL?
copying someone
Dears, Does anyone know how can I add someone as cc while requesting a ticket from servicedesk plus. Thank you.
run custom script - create 365 account in another domain
Hi, I create a user in AD and then I want to create a 365 account in a domain that is not the same as the AD. For this I configure in the script the connection with administrator username and password 365. If I execute it from the machine by hand it does it well, but once I include it in the ADManager I get the following error: Result:ConvertTo-SecureString : Key not valid for use in specified state. At C:\ManageEngine\ADManager Plus\bin\usernewcomer365.ps1:5 char:17 + $SecureString = ConvertTo-SecureString
PMP friendly name
I wish to provide PMP users with a Friendly name to access PMP instead of using a URL a browser. I have tried to do using a DNS CName but as A host records do not allow for ports this a approach does work. Has anyone come across this and know of way of getting this work, so for example instead of using https://servername:7272/PassTrixMain.cc users would just type MyPasswords? Our PMP database is on a SQL 2014 instance and PMP version is 9.1.0 build 9100 Thanks
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
[SDF-57723] Import requests to specific template
When you import requests and match fields to the headers of the XLS unless those fields are present within the default template the mapped fields do not get displayed. Is it possible to select the template you want the import to use?
Released : "Virtual Hosts & Virtual Machines and Asset Enhancements for SDP Cloud" and "Custom Function Schedule"
Dear Users, We have released "Virtual Hosts & Virtual Machines and Asset Enhancements for SDP Cloud" along with "Custom Function Schedule" and below are the details : Virtual Hosts and Virtual Machines Scanning Virtual Hosts You can now scan VMware's ESX and ESXi and Hyper-V hosts and fetch the virtual machines (VMs) created in the hosts. Besides scanning, you can import and manually add virtual hosts and VMs. Scanning virtual hosts help you track the relationship between virtual hosts and the virtual
Networks scan of a different VLAN brings in all IPs as unknown workstations
Good Morning. I have an instance of ServiceDesk Plus in my primary VLAN that does a network scan of the VLAN it's on and two others. These three VLANs are all on the same domain however. There are rules in the firewall that allow the other two to talk to domain controllers for DNS, AD, etc. These are scanning fine. At our other location there are two more VLANs each on their own domain with their own domain controllers etc. I'm trying to scan one of them and it brings back every IP address as
Mail Server Settings Error
Hello, Anyone ever have this issue happen? Our fetching has been working fine since we launched a couple weeks ago, but yesterday around 11:30 AM (PST) we stopped getting emails coming in to open a request. Upon investigating troubleshooting options with ServiceDesk Support - when we go to save the mail settings (which have been the same since we launched and not since changed) we get the below error: Failure: Email settings save successfully. But error occured while trying to check connection with
Need a report that shows all requesters and their access
Hi I need a report that shows all requesters including what tickets they are permitted to review. This is an option called "Requester Allowed To View". Fields needed: Name Login Name Email Address Account Requester Allowed To View We are using MS SQL. Thanks
Update Asset User via API
I currently use a bunch of scripts to update asset fields via the API. However I can't seem to find any examples of updating an existing asset's assigned user. Could someone point me in the right direction? Thanks!
How to update a requester's password from api
I am able to create a requester via API with the xml below. But I havent been able to get the update requester working. We are primarily a linux shop w/ only ~150 users in AD the rest of our users are on different databases so we have written a web form that creates/ deletes /updates our users on AD / internal systems / etc from a central point. Currently I am able to create and delete a requester but not update. The documentation isnt very clear... was hoping someone else ran into this. Thanks,
Technicians out for Vacation still get Incident tickets
We had 2 technicians leave for vacation and they added their time to Service Desk. The problem is they still received incident tickets. Is there a way to make sure when our technicians are on vacation they don't receive any tickets?
No additional fields in default template edit mode
Hi, my problem is that there is no any additional fields when editing default request templates in technician view. I would add field like "Department" I attached screenshot.
Folder Backup Configuration Item - Access Denied for User Profile
I'm trying to use the Folder Backup configuration item to backup a user profile: Source Folder: C:\Users\Reception Destination Folder: \\server\WorkstationBackups$\ I also attempted to exclude certain files: AppData\Local\* AppData\LocalLow\* The destination folder is created on the server: \\server\WorkstationBackups$\domain\computername\reception No files are copied. The dcfolderbackup.log file shows that the agent receives an access denied error while building the list of files to synchronise,
Domain Already Exists
Hello, I'm not what changed but I cannot see an additional domain I have setup in ADAudit Plus. If I try to add it, I get a message that says " Domain Already Exists". Can someone assist?
Not Send Approved
Hi everybody i am need. we are using one template for service catalog and technican sending approved manuel if he forgets what can i do? is the posible pop up or ?
[ManageEngine Free Online Training] Register now for our ADSelfService Plus training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate password management troubles while helping you get a better hang of using the solution. The benefits don't just end here. By attending all the sessions in this series you can take up our MECPA certification test for free.
Modify REST API JSON Output
Hi everyone, we have a problem with our PMP automation. We are trying to only retrieve the password of a account in a specific ressource. The problem is that there is always the "header" which will be displayed Example: (what it looks like) {"operation":{"name":"GET PASSWORD","result":{"status":"Success","message":"Password fetched successfully"},"Details":{"PASSWORD":"password"}}} What we need: password Is there a way to archive this? Thank you for the help! Best regards Sandro
Upgrade failed
Hi Support, we faced issue when try to install latest patch and find below error message current build number 7000
pass variable to custom script
Hi, I want to pass the variable "mail of the applicant" in a personalized template, what would the name of the variable be? the same value that is used in the template of notifications by mail Regards,
Version 10.5 (10504) Upgrade Problems
After upgrading to 10504, we are seeing a couple of incidents. (1) Search (search box from the request tab) does not work as expected. We can search for a specific ticket number, but text searches do not yield any results. Most of our requesters start with a number and if you enter the number it yields no records. The previous version would yield results with this type of search. (2) From the request grid, we often change the support group to the proper support group for unassigned tickets. It
APM-Sun solaris - Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Hi, I have several sun solaris monitors added in APM but everyone show this message: "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I done clic on Troubleshoot and I checked all options but when I execute the commands in operating system I obtained an output although in appmanager send stil the message. Thanks & Regards!!! A.
Auto-Assign and Leave
We use round robin auto assign for our calls, but it's frustrating to use in terms of coping with technician unavailability. It would be nice to be able to use the calendar to mark technicians unavailable and have the auto-assign take this into account. But for some odd reason it only takes into account the day the call SLA becomes due and not whether the technician is actually available when the call is raised. This seems very odd behavior to me. Since all our calls come in with a default long SLA,
Cannot delete two locations
I have wrong entered some time ago two locations, and cannot delete it. If I delete these locations come back after some time. Is any way to delete it permanently?
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