startout.log file is huge. Do I need it?
On my production system there is a file at \\manageengine\servicedesk\bin\startout.log that is over 50 GIG. Do I need this or can I delete it without consequences?
How to schedule Active Directory (AD) and Office 365 report generation in ADManager Plus?
ADManager Plus allows you to automatically generate AD or Office 365 reports at a specific time without using complex scripts. You also have the provision of emailing these reports to the relevant users in the desired format. Steps to schedule AD or Office 365 reports using ADManager Plus: 1. Logon to ADManager Plus and click on the AD Reports tab. 2. Click on the Schedule Reports option located at the top-right corner of the page. 3. Click on Create Schedule option and provide a suitable
move database SQL
Hi, I'm trying to move the database to a new server. I enter the new server name the user and password, and the connection establishment. But when I press save, he forced me to enter Master key, what is that?
Now Serving / Queue Monitor Dashboard
Is there a plan to build a queue monitor dashboard for technicians? This will give everyone (requesters, technicians and leaders) an idea what each technician is currently working on or what requests or incidents IT is currently working.
Zapier integration
Hello, Is that possible to integrate Service Desk Plus with Zapier? They asking to go to https://zapier.com/developer/ for this, but it should be done by ME and not the customers. Thanks!
Uninstall Windows 10 components from Desktop Central
Hello Support. One question. Is it possible to uninstall Windows 10 components from Desktop Central? We need to massively uninstall the SMB 1.0/CIFS File Sharing Support and Windows PowerShell 2.0 components Regards. Rafael Vega.
Does remote desktop come with Password Manager Pro
I have been tasked with finding out how to unleash all of the features from Password Manager Pro, but I believe we would have to purchase the other modules to get the full suite of process - is or isn't that correct?
Sort Personal Passwords in PMP
Hello I was wondering if there is a way to enable users to sort their personal passwords alphabetically? I know you can sort by tags, but most people at my company don't utilize the tags and just use the name. Thanks!
[Tips & Tricks] Spam Filter
Managing tickets and classifying them to an appropriate queue will be the basic task of any help-desk coordinator, along with this he needs to watch out the high priority cases and tickets from VIP users. The ticket allocating task gets challenging and frustrated when ticket count gets spike up in a short time, this leads to the chance of unnecessary ticket violation. The root cause for spike up will be due to tickets getting in a loop or advertisement mail's or irrelevant emails or undelivered
Field and Form rules with the Editor field
Hello, Any ideas on if it's possible to use the Editor field in any field/form rules? I don't see anything when looking at the list and have tried a few bits to see if I could force it, but no luck there. Just trying to setup a template for our HR team whenever there's a new starter but it'll notify the manager and they'll need to edit the request. Currently to raise the request they'll need to enter the manager's name in both a manager field (A resource field created for reporting purposes) and
Patch Tuesday September 2019 updates from ManageEngine
Good day. Quick update on the September 2019 Patch Tuesday. New Security Bulletins : 2019-09 Security Update for Adobe Flash Player for Windows (KB4516115) 2019-09 Security Only Quality Update for Windows Server 2008 (KB4516051) 2019-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4516033) 2019-09 Security Only Quality Update for Windows Server 2012 (KB4516062) 2019-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4516064) 2019-09 Cumulative
Patch Tuesday September 2019 updates from ManageEngine
Good day. Quick update on the September 2019 Patch Tuesday. New Security Bulletins : 2019-09 Security Update for Adobe Flash Player for Windows (KB4516115) 2019-09 Security Only Quality Update for Windows Server 2008 (KB4516051) 2019-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4516033) 2019-09 Security Only Quality Update for Windows Server 2012 (KB4516062) 2019-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4516064) 2019-09 Cumulative
Associate Problem to incident (roles)
Hello, I've set-up a Technician Role the following way: Having the Problems permissions set also to EDIT it allows Technicians to Search and associate an existing Problem to an Incident but also allows the Technician to fully edit the Problem. Is there a way to only allow Technician role to View Problems and associate their own Incidents without being able to edit the Problems (which i would live to the Co-Ordinator role)? Thank you
Feature Request: ability to add fields below Resource section
We're looking for additional enhancements for forms - specifically the ability to display/move the Description or other text fields BELOW the Asset Details section. Purpose is to improve the user experience when completing forms. In some cases we'd like the flow of the form to first have the user select/complete fields (Asset Details) and then enter some additional text (ie: special requests, notes, etc.). Alternatively we'd like the ability to create/insert multi line resource fields to accomplish
ServiceDesk Plus 10018 Released
Dear Users, SDP 10018 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-74666 : Create a PO without cost. SD-77489 : Option to hide contact support and license options to non-admins (under Help). SD-77488 : Option to hide the Jump to section for non-admin technicians if the corresponding tools are not integrated with ServiceDesk Plus (under Help). SD-68015 : Inactive sites will not be listed anymore
Accidental marking all users as VIP
Hi All, One of our Tech's marked all users as VIP. How easy is it to remove all users in a bulk action from been VIP? Regards, John
Urgent - Stacked Bar Chart
Hi I am trying to create a bar or stacked bar report. I need to show incidents by status and priority for each of the past 3 months(July, August, September listed separately). I can display one or the other but not both priority and status. How do I do this? I need this today so a quick response is needed. Thanks
[SDF-40873] Dynamic group validating a custom field in AssetExplorer
Hello Support. We have AssetExplorer v6502 installed on Windows Server 2012 R2 with MSSQL. We have a custom field for assets called "MARCAS". We want to create dynamic groups of assets so that the assets are grouped based on the custom field "MARCAS". Is this configuration possible in the Asset Explorer console? Or is there a possibility that within the dynamic group criteria the name of the asset can be validated? That is, when the name of the asset begins with, contains or ends with. Regards. Rafael
Question about NCM Plugin
Hello guys, I have a lot of question about NCM Plugin, can you help me? NCM can backup device configuration with ssh or ssh->tftp TFTP is not a secure protocol I read that is possible to backup and restore with ssh->scp but i didn't find in the option and I don't know where can i enabled it. When we Enable SCP is it possible to use for all the device? Nexus, fortigate,Avocent, GIGAMON, Netscaler etc..? If is not possible with scp is it possible to backup to external ftp server(not TFTP)? If the
[Free webinar] How to leverage analytics to secure your privileged accounts
Hello folks! Securing sensitive IT resources is a formidable task for any privileged accounts manager. This will be a lot easier if you can get a consolidated view of all account activities in one console enabling you analyze user behavior and password usage patterns, and gain actionable insights to secure your accounts. To help you perform such deeper analysis, we bring you Analytics Plus, ManageEngine's flagship IT analytics solution that integrates with Password Manager Pro. Click here to learn
Drag-N-Drop?
Hi, now and then we need to attach files and copy of emails from Outlook in our case and it would be nice if it would be possible to do this with drag-n-drop into ServiceDesk. Any chance this will work anytime soon?
Release announcement: Build 4300
Hello everyone! We're happy to announce the release of our latest build 4300, that comes with a plethora of features and updates. 1. Introducing out-of-box integration with Password Manager Pro Analytics Plus now integrates out-of-the-box with ManageEngine Password Manager Pro, to provide in-depth analytics on privileged account access. Click here to learn more. Want to know how analytics can help secure your privileged accounts? Sign up for our upcoming webinar. 2. Import data from more cloud databases
Create/Update Contract from Ticket
Is there a script available to export request fields into a new or existing contract? We'd like to use the Contracts module for a business process but it currently is a manual process to add contract details. We'd like to use existing contract form fields and auto export the field data to a new contract or to an existing one.
Backup restore strategy is not well mantained and looks outdated
Dear SDP MSP Team I am challenged with setiing up two-systems landscape for PROD and DEV enviroments and fasing silly issues when trying to restore a backup on a second server There is an instruction I managed to lookup: https://servicedeskplusmsp.wiki.zoho.com/Instructions-to-build-a-test-instance-of-ServiceDeskPlus-MSP-application.html?pid=0 which is intended for Windows enviroment only meanwhile I am on Linux Ubuntu, but okay - I can use some imagination Then this instruction tells that the backup
Is ManageEngine violating GDPR by asking support logs containing personal data?
The current state of support logs contains first name, last name, and email address of the people within the organization using SDP system.
Forward EMail with Attachment Upon Ticket Submission
Hello I have a requirement for when a certain ticket is submitted with an attachment an email is sent to a number of recipients and include the attachment I have looked and this topic covers part of the request but not the inclusion of the attachment https://forums.manageengine.com/topic/sms-email-for-requestors-the-business Any help greatly appreciated. Rhys
[ForYourInformation -8]:New enhancement in ticket attachment feature
The limitation with ticket attachment in old versions Previewing and printing attached files in a ticket was impossible. Attachment drag & drop feature was unavailable. You cannot directly attach files in ticket description, you can attach files only by [Actions -> Add Attachments] In the newer build 10000, we have taken the above listed limitations in ServiceDesk as features. The key feature will be previewing attachments, it is a great way to save yourself time and effort. The nice thing about
Setting up BulkSMS
I'm trying to configure ServiceDesk Plus to use BulkSMS, but am receiving the message (see attached also): "We're sorry to inform you that there is a problem with your internet connection....." ServiceDesk Plus is working fine and we have no issues with the internet, any ideas?
Change Request stage: customizing /adding text to the impact tab under planning - analysis
Hi When raising a change request it has al the six stages. Un the planning tab there is an Analysis section which lists impact, Rollout plan, Backout plan, check list etc. Is it possible to rename the name IMPACT and/or add extra information as an example for impact: .
Business Rule - Change the Request status to Resolved from email body content
Hello, I need to be able to set a business rule where, when an email reply to a request comes in from a specific vendor of ours, and the body contains $$Resolved$$, that it changes the status of the requests to Resolved. I have a rule setup now where (To) is our vendors specific email address, AND Description contains $$Resolved$$. However it does not seem to work. I also tried where $$Resolved$$ was in the Subject but that didnt work either. Is Subject and Description looking at the email or
Approval on Service Request from Requester Profile
I am building a couple new forms that will require approval on them. I've read on the ServiceDesk Plus Admin guide that Technicians AND Requesters can be approvers. I have a test account that I use. I set it as a requester and then checked "Service Request Approval" on its requester profile page. However when I log into ServiceDesk with it there is no section with pending approvals. If I switch the account over to technician, then I can see the pending approvals section. What is the process for
Installed Patches - discrepancy
I have a Windows Server 2016 Datacenter VM that has the Desktop Central Agent installed and the scanning status is showing OK, but for some reason the count (results) showing on Installed Patches differs (show less) from the ones I see on the Installed Updates (Control Panel) inside the machine. How or where does the agent looks for the updates installed and why I'm seeing less updates installed than the currently installed. *Already tried uninstalling and reinstalling the agent *Also tried the PowerShell
Worklog Display
Dear Team, We have recently upgraded service desk from 9305 to 9326. Earlier when we entered a list of items in the worklog it was displayed as a list, however, after the upgrade it seems to be converting lists to paragraphs. This makes it harder to read.
Exchange Reporter Plus build 5422 released with 8 new monitoring reports !
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. In this new build health and connectivity monitoring for Exchange Server versions 2013 and above has been improved with these eight new reports: Web Service Connectivity - Shows details about the Exchange Web Services (EWS) connectivity test results. ECP Connectivity - Shows details about the Exchange Control Panel connectivity test results. POP Connectivity - Shows details about the Exchange POP3 service
Problem editing GPO
Hello, I am just editing a GPO through ADManager and getting the error I am sending you attached. Could you please help us on this matter?
Work Log First Response
Is there a way to automate the check box for "Consider worklog addition as first response" to be checked by default when the initial Work Log entry is added?
Timeout in agent communication.
Hi All, we encountered error in agent communication, we already telnet from server to client and it is success. below is the log on agent client side : [02/01/18][16:28:59][AEAgent.cpp][159][INFO][2404] ::Get Connection from : x.x.x.x [02/01/18][16:28:59][AEAgent.cpp][160][INFO][2404] ::Port for send data is 2541 [02/01/18][16:28:59][SSLSocket.cpp][170][INFO][2404] ::Error after SSL_read : 0 [02/01/18][16:28:59][AEAgent.cpp][1086][INFO][2404] ::*********start to send data to the server.. (/AgentTaskDetails?WSNAME=fad02b00.avivaid.local&AUTH_TOKEN=cc85c19df76da8553d73495975f6f9d8c6977e67&AGENTID=FAD02B00_1516881255934&TASK=NEWSCAN)
Non-existent app updates
The Android ME MDM app constantly lists updates for a some of our apps. If a user tries to update the app they are told that no updates are available. All of the apps have the most recent version approved in the Play Store. The affected apps are: Skype for Business Google PDF Viewer Google Docs Gmail Google Sheets Google Chrome This does not affect functionality but it does generate questions from users about their phone not updating properly.
First response time calculation
Hi, i need below report: % of overdue first response time / all tickets overdue Condition for this report: first response time > 2 hour overdue Condition in SDP: first response time > 1 Hour Would you please help me? BR
Data Truncated error during Migration to MSSQL from MYSQL
Hello we are migrating from MYSQL to MSSQL and when trying to restore the database to MSSQL we are getting the following error Restoring process started.Deleting previous .sql files if any Is Partial Restore Eligible : true Is Partial Restore : true Partial Restore Initiated. Deleting failure table... Error Tables : wordmap,wordoccurrences AuditRecord OperationAuditRecord AuditOperProperty AuditResultProperty AuditResourceProp AaaAccSession AaaAccSessionProp AaaAccHttpSession AaaAccSessionAudit RecentItems
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