Dear all,

I already searched for a solution in the KB or the forum without success.

My question is:

I would like to set the Dueby time of a ticket automatically on ticket creation.

For example (Standard incident template Priority = normal).

New ticket created -> Priority = normal -> set Dueby time automatically to "today + 4 work hours later".

Example: Ticket created today, 06/26/2019, 10a.m. -> Set DueBy time automatically to 06/26/2019, 2p.m.

Thank you, Best regards,

Marc