ServiceDesk Plus Cloud - Operational level agreement - (OLA)
Hello Support, To ask you on this post, is the release of OLA's on the ServiceDesk Plus Cloud roadmap? Do you have any estimated release date for OLA's functionality for ServiceDesk Plus Cloud? Regards, Rafael Vega
Netflow config for Cisco C892FSP-K9 model
Dear team, Could you please advise, is Cisco router C892FSP-K9 supported by NetFlow Analyzer ? Cannot find how to configure this model Thank you
Relpy to clarifications
Dear ServiceDesk Support Team, I hope this email finds you well. I am writing to report significant usability problems in the order of clarification replies on the servicedesk Plus platform. The feature that allows requesters to respond to an approver's
[On-demand webinar] Supercharging ITSM with ITOM integration
Hey IT folks, Have you been facing ITSM challenges that make efficient service delivery feel like a constant uphill battle? Tickets lack context, slowing down troubleshooting. CMDB updates are delayed due to manual processes, increasing audit risks. Critical
Claim your 25$ gift card by submitting a review | ManageEngine PAM360
Hello, customers! Happy thanksgiving week from ManageEngine! We'd like to take this time to thank you for your continued support for ManageEngine PAM360. Do you have time to show your support by reviewing PAM360 on Gartner Peer Insights, Gartner's peer-driven
[Announcement] Upcoming agent security enhancements
Hello everyone, We’re reaching out to inform you about an important update that may affect your current deployment of EventLog Analyzer. As part of our efforts to improve platform security and streamline support, we will be deprecating agent installation
[SDF-61192] System field "Emails to Notify" should return user name and not user email
System field "Emails to Notify" should return user name and not user email. When adding someone to this recipients list, users always struggle as they do not recognize colleagues by their mail addressed, which can be something like ABCD124@companymail.com.
Feature Announcement: AI-powered Zia Insights is now available in Log360 Cloud
The recent release also includes user and entity behavior analytics (UEBA). We’re excited to introduce a powerful new addition to Log360 Cloud that will redefine how your SOC investigates and responds to threats: Zia Insights, a contextual AI capability
Disable default request for Technician
Hi, Please help us to disable the default request en servicedesk Plus, we managed to disable this feature for requesters but now we need to disable it for technician too exept administrator Regards
Message ID - Turn off matching
Hi Is it possible to turn off the mailbox feature that matches replies via the Email Message ID. We are happy just for email replies to be matched on the ## reference only. Thanks
How to use SysPrep with the PXE boot USB device
So I created a USB stick for the WinPE media for offline imaging. Is SysPrep on the device. I didn't notice if it was or not. If so, can I just run it from there to sysprep the computer?
Patch Tuesday Updates: June 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-06 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5061072) (ESU) (CVE-2025-33073) 2025-06 Security Only
Problem with Missing object
Greetings Dear Community, I have two problems that I am dealing with, any help would be greatly appreciated! 1.I am currently facing an issue in ERP which is related to Database Copy status. I am getting a warning status that states: " The Operation Couldn't
WorkFlow - OpManager
Hello, We are trying to create a workflow where it restarts a service when a different device is down. Which option would we have to select in order to do so?
WARNING: ADAudit Plus only audits KERBEROS authentication events. It IGNORES NTLM events!!!
I just recently ran into an issue attempting to diagnose an account lockout for some of my users and I found ADAudit Plus registered no bad passwords for them. When manually scouring the AD security logs with EventCombMT.exe from the MS Account Lockout tools, I did find many events for these failures. The failures were NTLM authentication failures which are tracked in Windows via Event ID 4776. After a support call to ManageEngine, I was informed NTLM based events have been removed from auditing because
How can I reset a specific user's MFA within the admin console?
How can I reset a specific user's MFA within the admin console?
DCSync
Hi, Is there a way to exclude the msol_user account from being reported in the DCSync attack events? As I understand it, the msol account is designed for this?
Remote application installation and automatic application installation on Mac computers with Endpoint Central
I would like to request support for deploying applications to existing macOS devices in Endpoint Central, as well as for setting up automatic application installation for new macOS...
Essential SharePoint Online Tasks: Tips, How-Tos, & Community Support
If you're managing SharePoint Online and looking for practical solutions, as an expert, we will explain and share knowledge on common tasks like how to copy SharePoint Page to Another Site, add User to SharePoint Site, or Sync SharePoint Document Library
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone ! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Red Hat Linux Patching Alert: Update Nomination Settings Before July 7, 2025
Hello everyone ! Starting July 7, 2025, Red Hat will no longer allow logins using an email address. If your Red Hat nomination currently uses an email ID instead of a username, this change could affect patch deployment and related automation workflows.
Cannot able to Upload Attachment through Postman PUT REST API's
Dear All, We've upgraded our build to "14980" and we've noticed that PUT REST API's to upload the attachment doesn't work anymore through Postman. Regards, Wajahath Farooq
Why does this custom query only return pending approvals from year 2022?
Hi Everyone, Would like to ask why this custom query only returns 2022 tickets rather than all tickets that has pending approvals? SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", dpt.DEPTNAME AS "Department", wo.TITLE AS "Subject",
Inventory Information Archive
I'm wondering if there's a way to see history/archives of asset information such as Custom Computer Details or Custom Fields. We'd like to be able to see historical data of who was issued a particular computer, when it was issued to them, etc. For example:
Patch Tuesday Updates: June 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-06 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5061072) (ESU) (CVE-2025-33073) 2025-06 Security Only
TMP Folder Size
Hi, We've just noticed a folder located in c:\Program Files (x86)\ManageEngine\DataSecurity Plus\Tmp which contains a bunch of subfolders named things like auditTemp and auditTempOld. One of the subfolders is called serverTempOld and is 52gb in size!
Asset Explorer - How to add smart phones
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Automatic Patch Deployment report
I'm looking for a predefined or custom report in Endpoint Central that can give me the status of all Automatic Patch Deployment Tasks per machine. I manage over 50 automatic patch deployment tasks, each with varying success and failure statuses. I've
Unable to install agent on client and connect it.
First, The Agent machine Admin$\temp is not accessible from server installed machine with the given domain credentials. In case of that, set file as share to local admin and domain permission but still did not work. Second, I tried to turn off all firewall
[Tips & Tricks] Sending out approval notifications with request attachments
We frequently receive requests about sending notifications that include request attachments to recipients beyond the designated approvers, either during or after the approval process. This enables recipients to quickly review relevant documents without
[Use case] Detecting cryptocurrency wallet software
Hello all, In this series of posts, we'll share various product use cases, their importance, and how the product can be used to solve them. In this post, we look at the correlation rule to detect cryptocurrency wallet software within your organization. Rule name: Cryptocurrency wallet software started What the rule detects: This rule detects the running of several common cryptocurrency wallet software on your organization's devices. Why the rule is useful: Cryptocurrency mining and trading have become
Text labels on forms
We have a number of custom forms where we would like to display custom text the user cannot alter. We were able to do this on our very old in-house developed service desk application. For example, on some forms we need to have a notice that the user is making a formal, legal declaration when they submit the form. I am currently using a custom field as a text box but this is watseful of those boxes. I suggest adding an extra set of "additional fields" for forms that allow text to be displayed
ManageEngine Supportcenter Plus - version 14.9 - Build - 14930 is available
Dear User(s) Greetings for the day. We released SupportCenter Plus - version 14.9 - Build - 14930. Enhancements : SCP-7391 : You can now configure field and form rules to show and remove field information in a form. SCP-7396 : In Postman, the input_data
Request Reply icon not good
Hi Just updated till 14970 and I have got bad complaints from my support team about the new reply icon on requests. The number is way to big, it hide the envelope and the new conversation counter is very bad. Ok, I see that there is 2 conversations above
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14930 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14930. Major enhancements : SDPMSP-24338 : When the application is running, a full backup can be performed via script using the command backupData.bat/sh --online.
Services desk upgrade failed!
Been using Service desk for a few years we also pay for Endpoint manager but use the free service desk. Not very happy not able to raise a ticket! Anyway the upgrade process has broken my service desk. "Problem occurred during previous patch installation
User Account Report
Hi, I need to run a report that will list any computers that don't have a specific local user account. Is there a way to do this as I have had any luck working it out? Nathan
OS Deployer, Unable to connect to server retry is in progress
Seems like the error unable to connect to server retry is in progress happens quite a bit when PXE booting, have to wait a period of time for it to hopefully connect. Is there anything I could try to help improve this. .wim loads but then the connection
Automatically lock Mac after x amount of inactivity.
I have created a configuration to lock Windows PC's after 3 minutes of inactivity. How can I create the same config for MacOS? For ISO Compliance, we need to ensure that all user laptops are automatically locking however, I have been unable to find anything
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