Duplication of authors of user applications
Hello! Our user visits ManageEngine ServiceDesk Plus 9.0 version 9043. Active Directory synchronization is enabled in the domain. When a user creates a new application, he cannot log in to the portal. Error "The request does not fall within the scope allowed to you. Therefore, you do not have the authority to update this request." Also comes duplication of authors of applications, users who go through AD, and by email. How to change? That there was no duplication of authors of applications?
[DidYouKnow - 26] Restrict receiving emails from unauthorized addresses or domains
Hello folks, We often see questions about how to restrict receiving emails in helpdesk from unauthorized addresses or domains. For example, your organization might want to process emails and generate requests only from the domain users, but not from the email addresses outside of the domain. This can be accomplished by simply specifying the domains/email addresses. To configure this, navigate to Admin > Service Desk Configuration > Mail
Yealink IP Phone scanning
Hi Has anyone successfully managed to get SDP Cloud to scan yealink IP phones into the Asset register? Yealink have removed SNMP function from their phones and I have been unable to create a scan using http on port 80. One of the main reasons we bought SDP was asset management and now it appears a large part of that functionality doesn't exist.
Load balancing between different probes
Dear Team, One of my probe is monitoring more than 1k devices currently. I want to move some of devices from this over utilized probe to another probe which has less count(less than 1k) of the devices. What recommended approach I should follow in this case since I have to re-discover these devices from different probes and then enable all the monitoring template and thresholding for alert generation. Is there any way from which I can extract the dump and load in another probe to avoid any configuration
[Blog] Is ITAM really necessary?
IT Asset Management comprises, Practices and strategies for overseeing, planning, managing and optimizing company-owned IT assets, software, hardware, processes, and data. Maintaining the relationships and attributes of all of these, across every service in your infrastructure. As the organization grows, there is an immense need to have a well organized and streamlined IT infrastructure. So the undeniable answer is, YES. Unfortunately, not many organizations realize its eminence until they become
Cleaning up previous versions and installs of Service Desk Plus.
Hello, I've been looking at the "patch" folder on the Service Desk Server and it's getting a wee bit messy of late. Versions going back to 9.2.0 which we have no intention of reverting to. My question is this: Can I simply delete the old folders? Or is there a specific clean up command that I can run? Thanks. Gary.
[Blog] Benefits of streamlining the helpdesk with self-help
The self-service portal offers end-users first-line support and encourage them to find information, request services, and resolve their issues faster and directly without involving any helpdesk technicians. Whether you already have a service portal implemented or just exploring the benefits, they can be a critical piece for your helpdesk service strategy. Integrating self-service portals as part of the helpdesk offer greater benefits by providing self-help. For instance, many end users are now tech-savvy
[SOLVED] [SD - 83218] Change Request: Unable to enter text in Description field
When creating a new Change ticket we are unable to type content in the Description field. The text displays backwards and acts erratically. Tested in Chrome/Safari on version 11003 and 11004 with the same results. Not able to reproduce the issue in an Incident Description field or in any other Change ticket field under the Plan tab.
Desktop Central 10.0.469
Hi I have problem with DC. I just install new server for test (trial mode for 30 days) and I have problem with upload files to patch repo. my steps Going to Patch mgmt and Download Failed (Patches)(5) I can see list of patches i failed status. Press upload and download file from link at the bottom after download, press Click here to browse the file upload and navigate to download folder. mark file and press ok then upload. And nothin happend. Stil I cen still I can see uploading % and nothing happen.
Desktop Central Script Repository Templates - Empty
Hi, Since a while the Destop Central Script Repository is empty. It does'nt show any templates. I have updated Desktop Central to the latest version but still no templates available in script repository. Has anyone faced the same issue, how can one handle it? Thanks
Desktop Central WAN Client - Live Status
Dear Team, We have installed Desktop Central, and everything works perfectly. However we have an issue with the WAN Clients that are connected through Direct Connection (Not Distribution Server) where the Live Status is Down! Computers in the LAN Connection; the Live Status of the Clients shows green, but in the case of WAN, once they are installed, they do show up in the Desktop Central Remote Office location. It does become green, but clicking on it, makes it red. I have noticed that the last contact
SAML authentication failed. Error code: 53
System Ubuntu 18.04, servicedesk 11006, configured SAML authorization through ADFS.When popitke to log in to the Service Desk throws an error:SAML authentication failed. Error code: 53. In the description of errors, there is no such
[Password Manager Pro Masterclass] Infusing PAM in your IT security compliance journey.
Hi there, Our next topic for the Password Manager Pro Masterclass 2019 series is "Infusing PAM in your IT security compliance journey," scheduled for December 05th. Click here to register for the session. This session will focus on implementing a mature PAM strategy that ensures regulatory compliance through robust access controls and comprehensive auditing of those controls. In this Masterclass session, you'll learn how to: 1. Achieve compliance with privileged access control and management
Request approve REST API feedback errors
At present, we use the standard version of MSP. Because the approval process of MSP is not free enough, we consider to integrate the approval of MSP into the OA system for processing: that is, after the MSP submits the service request to be approved, we integrate the service request into the OA system, and after the OA system completes the approval, we feedback the approval status to MSP through the REST API. But we have a problem. When we call the approve interface of the REST API, we need to provide
Technicians can't create new Requesters
We just upgraded to ServiceDesk Plus Build 11006. As a ServiceDesk Admin I can still create a new Requester when I create a ticket. I see the message "Requester Name does not exist. Do you wish to add a new requester as part of submitting a new request?" I can click the OK button and that works fine. But now our standard Technicians cannot do this. When they try they just receive the message "Requester Name does not exist." No option is presented to add the new Requester. We need our standard Technicians
Adding AD intgration to a field
Hi, Is it possible to add another AD intergrated field (other than name) to a request form? Thanks
Report to show tickets touched by a group or technician
Hello, Could you show me how to have a report with the list of tickets "touched" last month by someone from a group or a list of technician? Report in MSQL Version: 9.4 Build 9401 Thank you for your help. Regards François
DataEngine problem after migration to new server.
I recently migrated our AD Audit to a new server. Everything is working fine, except for the DataEngine Xnode Service. I get this message when I try to start the service and it gives me a notification when I am logged into AD Audit.
GINA troubleshooting
Hi, We have some computers that don't get updated by the GINA customization schedule. Where can I find server-side and client-side logs related to this? I already checked %installationdir%\logs\gina on the server but that folder is empty. And I can't find the installation directory on the clients at all, though gina is running. /Rasmus
MikroTik & Netflow in OpManager
Hi ALL! I need NetFlow for my Mikrotik devices. Where i can see list of supported Mikrotik devices ? I find this URL https://www.manageengine.com/products/netflow/supported-devices.html but info is empty (( Help!
Import/Export Data to SDP
Greetings, How I can import / export the asset inventory information? Any ideas? Regards.
CORS policy blocking HTTP requests
I am making a web page that makes POST requests. I am doing this with JavaScript and have tested the request with Node. With Node, I get a response in XML on the console, so my code is 100% correct, but when I actually place it in my web page I get a CORS error. This is the error I get: newPage.htm:1 Access to XMLHttpRequest at 'http://mysitename' from origin 'http://127.0.0.1:5500' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. I have
desktop central server 9 upgrade path
Hi all I'm new to desktop central and have inherited a system (desktop central server 9, agents are version 9.1.96.w) that was installed in 2015. I believe it was working at one point. I do not have the password to login to the current desktop central server portal. The password reset isn't working either. The agents get installed via GPO and without a ton of digging, it looks like they're reporting to the server properly (no errors that I can find so far). I'm looking to purchase the latest version
ADManager 7040 upgrade icons?
I just upgraded from 7020 to 7040 and now the icons for everything seems stretched. Nothing else seems to be wrong with my upgrade but it seems like the icon references are wrong.
INbound ports on clients
hi, I started working at a small company using Desktop Central. They asked me to enable the Windows Firewall on the clients and especially the INbound connections should be restricted. I tried finding which ports I need to open on the clients ( inbound -> from server to client), but I found a lot of contradicting information. I did a quick netstat on the Win10 laptops and noticed only one connection to the Desktop Central server: TCP x.x.x.x:56128 desktopcentral-server:8027 ESTABLISHED I
How to do content search in Office 365
Office 365 content search feature helps you keep an eye on the emails sent and received by your organization. Though the Office 365 Security & Compliance Center has this capability, it falls short in some of the areas. For example, pattern-based searches to identify credit card numbers, social security numbers and other personally identifiable information (PII) that follow a regular pattern (REGEX pattern) cannot be done. Also, the content searches cannot be scheduled to run automatically. O365
Link Option
Hi All, Consider we have linked 50 plus tickets. Is there any way to close all 50 requests at a time?
Timing of deployment?
with the refresh rate at 90 minutes, some servers do not begin their deployments until well after the deployment window starts. Does anyone have any ideas on how to get the endpoints to start their deployments as close to the beginning of the deployment window as possible, other than scheduling reboots of the end points which forces them to check in?
Patching OpenJDK using Patch Connect Plus
Dear All, Does Patch Connect Plus provide the repository for applying the OpenJDK / JRE builds as an alternative to OracleJDK / JRE?
Attachment inside an attached msg-file
Good Day I noticed a problem with the Mail-to-Ticket-Function. If there is a .msg as an attachment in a message, the system does not add it as an attachment but rather as a normal Conversation. However, if there is an attachment in the .msg-File, this attachment is not imported into the system. Maybe this could be fixed in a coming update.
Analytics Plus stops working when the trial license expires
Analytics Plus stops working when the trial license expires. At that moment I can't even see the login window and I have to reinstall the product and recreate all the Dashboards and reports I had created before the expiration of the license. Someone can help me get back up and running with the analytics plus personal license. Greetings.
Stop getting "Device Configuration Backup failed"
Hello guys, We recently decided to migrate from build 12.3.x to 12.4.101. So we generated a backup; however, we found it's totally useless in another build ! This was the first dark side of issue. Then we went for a fresh installation and configuration with build 12.4.101 and a time consuming configuration procedure ( Adding devices and configuring interfaces and monitors ). Soon, we realized that all devices are added to NCM by default. As a result, we are getting this error constantly. Could
Duplicity of devices.
Hello Team, I have found that many devices duplicate devices are getting monitored in our environment. Let say device1 is getting monitored by two probes (Probe 4 & 5) and due to this out more licenses are exhausted. Is there any process from which we can remove these duplicate devices and if we add any duplicate devices in future then it should at least show some popup or validate for duplicate devices. Thanks, Manish
[SOLVED] [SD-80906] Requesters receiving error "Template not found." when attempting to open a new ticket
When requesters attempt to open a new incident ticket using the New button on the Requests tab, they receive the error message "Template not found." The page is otherwise blank.
NOC view of OP Manager
Dear All, I am looking for a solution to showcase the dashboard of all the probes, its something related with to setup the consolidated view for NOC users. Let say if we have 10 different probe then I want to create the dashboard and that will be used a single pane of view for all NOC users. Please let me know is there any functionality available in OP manager. Thanks, Manish
Hide field in right side panel
Hi, Is it possible in v.10513 to hide/disable the Priority field in the right side panel in the request details view? The field bypasses some of our field and form rules. I saw that there are better customization possibilites in more recent versions, but we're not planning to upgrade in the nearest time. Thanks
Eval of DC with ServiceDesk Plus integration question
Hi all! I'm running an eval of Desktop Central and I'd like to see how the integration with ServiceDesk Plus works but I'm not able to follow the instructions for the integrating the UI. The document here (https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/ui_integration_with_servicedesk_plus.html) says I should see a "Desktop Central" link under "Admin > Integrations" in SD+ but it's just not there. I see other products like Jira but no SD+. Am I missing something?
Repeated ticket Generation
Hello, Tickets get repeatedly generated from particular requester, We cant find the root cause for this problem, So what are scenarios there for ticket getting generated repeatedly? how to fin the root cause and permanently fix this issue? Regards, Karthikeyan R
Query to include work log details in custom reports
Hi, I would like to know, how can i include work log details of a ticket in custom report? Thanks and Regards, Karthikeyan R
Excel list type editing in Request list views
It would be great to have Excel type list editing functionality in the Request views.
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