We just upgraded to ServiceDesk Plus Build 11006.

As a ServiceDesk Admin I can still create a new Requester when I create a ticket. I see the message "Requester Name does not exist. Do you wish to add a new requester as part of submitting a new request?" I can click the OK button and that works fine.

But now our standard Technicians cannot do this. When they try they just receive the message "Requester Name does not exist." No option is presented to add the new Requester. We need our standard Technicians to be able to create new Requesters as they open tickets.

Please advise. Thanks.