Dear Team,

We have installed Desktop Central, and everything works perfectly. However we have an issue with the WAN Clients that are connected through Direct Connection (Not Distribution Server) where the Live Status is Down!

Computers in the LAN Connection; the Live Status of the Clients shows green, but in the case of WAN, once they are installed, they do show up in the Desktop Central Remote Office location. It does become green, but clicking on it, makes it red. I have noticed that the last contact time is recent and polling is done for 10 minutes (Replication Policy)

I have enabled the ports in the firewall for:

8383, 8027, 8031, 8443 (Also 8032 and 8444)

We are using FQDN (Published over Internet) for the remote clients rather than the Public IP.

Also the latest version for Desktop Central is installed Build Version:10.0.422 and 10.0.421.W (Agent)