Service Catalogue - Add/Remove options in the Fields and forms rules
Hi guys, I was wondering if you could help me understand a rule in the admin side, and whether it resolves my issue. I'm creating a new Service catalogue and I'd like to do the following: On Form load the field "Department" would be empty When a user selects a "Site" from the "Site" field, the "On field edit" rule triggers if user selects "Site A" then the "Department" field will be populated by x,y,z options if user selects "Site B" then the "Department" field will be populated by a,b,c options.
RecoveryManager Plus rolls out Build 6015
We are glad to release the latest version of RecoveryManager Plus build 6015 which adds a couple of new features and enhancements. New features: Backup storage in Azure: Store your Office 365 and Exchange backups in Azure Blob Storage and Azure file shares. Custom technician roles: Curate your own technician roles and provide varying levels of administrative privileges to end users based on your needs. Enhancements: Database backup: You can now backup Elasticsearch nodes configured in the product.
How-to filter computers by similar names under dynamic custom group
Hi! I would like to create a dynamic custom group for a configuration where I would like to exclude computers with names starting with "desktop" (the names are for example desktop-001, desktop-002 etc) because these desktops are different from others and should have a different configuration. I have tried several ways of doing this but haven't found the right one yet. Please, any ideas! Kind regards, Marko
Desktop Central SoM Inactive Computers Removed but still Enabled
Hi, I am not sure what happens with computers that have been removed by Desktop Central due to inactivity max days. I just get an alert that the computer has been deleted from SoM. The computers are shelved test machines that are still enabled in AD. When an previously removed inactive computer is powered on the agent re-checks in with MEDC server or it just uninstalls the agent as if manually removed from Som? Thanks.
Active Directory Computer Reports are incorrect
Hi When running reports from Active Directory - Computer Reports - All Computers, my results include computers that have been removed from active directory. I've tried syncing AD with Desktop Central several times, but the number of computers is still incorrect. Any thoughts on what I can try to do to correct this? Thanks in advance.
Patching for closed network not finishing update from internet
Its been 4 days trying to sync the patch database from internet but it never complete downloading update information using the command "patchsync.bat -c updatedb", it always stuck some where in the process, I left it for two days but it never finishes. What could be the problem? Thanks
All Windows versions compromised due to critical Zero-day vulnerabilities
Hello folks, Two critical zero-day vulnerabilities have been discovered in Windows Adobe Type Manager Library. Both these vulnerabilities are unpatched and allows attackers to take remote control of the systems affected (Remote Code Execution vulnerability). As of now, the attacks are not widespread and only limited targeted systems are hit. Versions affected All versions of the Windows Operating system is susceptible to attacks including Windows version 10, 8.1, 7, and Server 2008, 2012, 2016,
Email Notification not Enabled for Vulnerability Update
I see the below message on Desktop Central --> Patch Mgmt--> Dashboard Anyhow I am not able to click on the Configure Now. It seems a link is not in place.
Windows 10 Pro x64 1909 Feature Pack update issue
I have followed the instructions at the link below to setup the following Win10 1909 feature pack updates... Win10 Pro x86 Win10 Pro x64 Win10 Enterprise x86 Win10 Enterprise x64 https://www.manageengine.com/patch-management/how-to/windows-10-feature-pack-deployment-1909.html I named the four ISO files as per the instructions in the link for the English files. Three of the four are working fine... Win10 Pro x86 1909 (107613-Win10_1909_enx32.iso) Win10 Enterprise x86 1909 (107615-Win10_1909_en_enterprisex32.iso)
MDM Self Enrollment
It would be a good option to have the ability to create custom URLs for separate custom groups for Self Enrollment. If we have multiple groups and want to make apps available to one group that aren't available to the others, it would be very handy to be able to send out a URL and their device would automatically enrolled in the correct group. We have multiple departments that would like to make certain apps available to their teams but we currently need to know who the device belongs to and what
How to view and export a list of Active Directory users with Dial-in access permission?
ADManager Plus' Dial-In access permission reports contain a list of Active Directory users who have Dial-in access. With a lot of organizations resorting to working remotely, the Dial-in Access reports with options to change the permission from within the report itself, would be useful for both monitoring and managing Dial-In access permissions of users. Steps to generate the Dial-In Allow Access report: Click the Reports tab. Go to User Reports. Go to General Reports, and click the Dial-in Allow
Downloading PPM last few releases
I've run into a major issue downloading the latest released update/ppm file in a timely manner. This has happened with the last few releases I have downloaded. I thought I isolated the problem to the servers it's coming from. I have tested this with Multiple ISP's/Sites within my area. The problem is consistent between them (ISP or machine downloading the PPM). Previously the PPM file download links on the DesktopCentral website all pointed to Desktopcentral.com with the exception of the latest patch/link
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
[SD-87015] Error sending approval
Hello! After upgrading to 11.1 Build 11112 we can't send request for approval when language is Russian. When I click "Send" I get error: (Something like "the value specified for the parameter "send" is invalid"). The same error appeared in 11.1 build 11110 when adding CAB members on change request. Switching interface to English resolves the problem.
[DidYouKnow-36] Contract Management life cycle
ServiceDesk Plus Contract Management helps you to organize and centralize contract tracking. The primary objective of contract management is to maintain a complete record of contracts of your organization with third-party vendors. You can track different types of contracts that are for lease, software licenses, support, maintenance, warranty, etc. Contract Management life cycle: New contract submission: You can create a new contract at [Contracts tab -> New contract ] provide the details of your
Create Exports for IP Scopes, Remote Offices and Computers
When setting up a Desktop Central server, you have the ability to import a CSV file with information. Problem is, the documentation is not clearly written and thus causes a lot of issues, errors and downtime. When migrating information from one server to another (new server/new hardware), you should be able to export the IP scope and other information in the proper format. So far, following the build in instructions form Desktop Central, i've yet to get anything to import and i won't manually import
Create account with a generated passworh through API.
Hi Guys We're trying to automate the account creating on different new devices (mostly with powershell so far). Now we're looking for a way to combine it directly with pmp. Is there a way to create an account with a generated password? (based on the default password policy or with a password policy by coice) This way we could automate the account creating in pmp and directly implement them in the target systems. The only thing I found is the account creating with a defined password: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#addaccounts
First Response on ticket
Hi We want to know the time taken for first response on ticket..Is this possible
Problem setting up SAML2 with SDP onprem
Hello We have been working for some days, trying to set up SAML2-authentication for our installation of SDP We are using version 11.1 As we understand it, we should use the transient-nameid format. But as the transient-format (according to the saml2-standard) are only valid for single login session (i.e. it will be different each time the user authenticates again, but will stay the same as long as the user is authenticated). We cannot change the NameID-value in our IDP, if we set the format to transient.
[Term of the Day]: SSID
Term of the Day “Service Set IDentifier” Definition — What is SSID and what it does? You’ll often see the acronym “SSID” when wireless networks are involved. SSID is the name assigned to a wireless network. For example, if you take your device to a coffee shop and you see a sign telling you to join a network with an SSID of “HotPot WiFi”, devices will look for all networks in range when you attempt to connect to local Wi-Fi, you just need to pull up the list of wireless networks nearby and
Automating Azure AD User Import?
Hey all, Has anyone found a way to automate the importing of users from Azure AD to SDP Cloud, or directly to the ESM Directory, as Requesters? Needing to do this manually is rather annoying, so I'm hoping that it's something someone else has been able to figure out
[Blog] Critical System Failure using Request Life Cycle: A Short Overview
Critical Systems Failure is a phrase that even the most experienced IT professionals do not want to hear. Imagine your first day as an IT engineer with your team, and a file server storing all your critical data has crashed. How would you and your team react? Of course, there were Disaster Recovery arrangements in place and you have hopes of getting it online with the least overhead cost to the business. However, who has the authorization to execute the DR plans? Who has the permissions and skill
ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10020 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. for reference we had attached the log update. Thanks!!
ManageEngine recognized in Gartner Magic Quadrant for Application Performance Monitoring, again!
We are pleased to announce that leading analyst firm, Gartner, has recognized ManageEngine in its Magic Quadrant for Application Performance Monitoring for the eighth time in a decade! Download the report here Organizations need an optimal application performance monitoring tool to ensure a quality end-user experience. In the Magic Quadrant report, we believe Gartner provides detailed evaluations of 15 vendors based on specific criteria such as digital experience monitoring (DEM); application discovery,
Consider resolution as first response
Hi, I want to 'Consider resolution addition as First Response' to prevent First Response SLA violation. What should I do? Thanks for helping
Question about PasswordManager AMS Renewal
Hello, I have a question regarding the AMS renewal for the PasswordManager Pro perpetual license. If we have not renewed the AMS license for a few months and now we wish to continue the AMS on current licenses, do we need to fill the back-dated void on the AMS period? Or we can only renew the AMS license effective today? Regards, IJ
opmanager central and probe versions
i know that i can't install a higher probe than the central, but can it be backwards? can i install a new central with an older build probe?
incident template
Hello everyone; i meet a wrong,i don't know add field, i want add to a field in cell (chinh cac truong them) i want add example (them 1,them 2,them 3) when i choose other please introduce me thanks all
How to properly delete archived reuqests in Support Center Plus
Hello, could you please help me in understanding in how to properly delete archived requests in Support Center Plus? We are using Support Center Plus 7.9.0 Build Number 7942 and MSSQL DB i found the following article in knowledge base, but i'm not totally sure about results after this query executing which variables i need to change in query below? only dates? delete from workorder where dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (CREATEDTIME/1000),'1970-01-01 00:00:00') <= convert(varchar,'2010-04-01
ServiceDesk Plus MSP - version 10.5 - Build - 10506 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10506. Please refer to the Migration path table available here and upgrade to our latest build 10506. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. Privilege escalation vulnerabilities are fixed. SDPMSP-14905: Unable to view a Request in certain cases is fixed. SDPMSP-14883: Upgrade from 10500 to 10504 / 10505 got failed is fixed. SDPMSP-14746: SQL injection vulnerability detected in the unused sources
[SDF-40243, SDF-36467] Attachments on request template or resolution template
Good Morning All, I was wondering if there is a way to have attachments automatically apply on a reply template or resolution template? I want to say I put in a request for this feature last year, maybe longer ago but I see nothing in the new versions to indicate, is there a script I might be able to use perhaps? The goal is that I have a template for employee on-boarding that contains like 4 attachments that are always the same and attached to EVERY on-boarding ticket. If this is not a feature
[Survey] The state of ITSM in the COVID-19 pandemic
Dear Users, We hope you are safe and healthy. Since organizations around the world have mandated work-from-home policies for their workers, IT teams are facing new challenges in delivering services effectively. To understand how IT service desk teams have risen to the occasion, we have decided to conduct a five-minute survey among IT admins and service desk staff to record their experience with remote work, especially in the areas of remote support tools, automation and self-service, and IT budgets
[Survey] The state of ITSM in the COVID-19 pandemic
Hi there, We hope you are safe and healthy. Since organizations around the world have mandated work-from-home policies for their workers, IT teams are facing new challenges in delivering services effectively. To understand how IT service desk teams have risen to the occasion, we have decided to conduct a five-minute survey among IT admins and service desk staff to record their experience with remote work, especially in the areas of remote support tools, automation and self-service, and IT budgets
[Tech Diaries] Building your penultimate User Onboarding process
Organizations mostly invest a huge chunk of money in hiring a new employee and it takes about 5 to 6 months to bring new hires up to full productivity. Failure to properly onboard a new hire will cost significant amounts of time and money. So, before we get into the 'this and that' of employee onboarding, let’s take a step back and start with the basics. What does User Onboarding mean and what is the end goal? It is nothing more than a process that every organization follows when a new resource is
[Term of the Day]: Search Engine Optimization (SEO) Analyst
Term of the Day “Search Engine Optimization (SEO) Analyst” Definition — What does Search Engine Optimization (SEO) Analyst do? An SEO analyst has numerous responsibilities. Their primary goal is to maintain the health of the website and make sure that their site can be found and viewed by potential and current customers. Their strategies and analysis are part of a marketing team and an important part of the planning of the business marketing campaign. With their technical expertise, they provide
is it possible to replace central information on a probe?
without having to uninstall and reinstall the probe
feature request - event log alert description
now, when i setup an alert based on windows event log, when that event comes, the alert shows the whole text of the event, which is very long and most of it is not needed. it would be nice to be able to add to the event log rules, a description. for example : if i do i a rule for user logon, allow me to type a free text description of the alert, let's say "user has logged on". and if i want to go see the full details, i can do so.
Dynamic Loading of Incident Templates
Hello, I am trying to combine servicedesks for different departments. I added Support Group field on the Default Request template and created two more templates and associated them with two support groups. So, when the user selects the Support Group field, I want the associated incident template is loaded automatically. I have seen there is possibility to hide/show fields but how to load the whole template dynamically? Best Regards, Onur Ayhan
Testing
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Testing
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