Greetings.

I am new to Analytics plus, so I apologize if this is a silly question.  We purchased this to get more reporting out of our ServiceDesk Plus product.

I am trying to create reports for the worklogs that my people create.  I am noticing that the worklogs that are associated with some tasks are missing.  Upon further inspection, I am missing the tasks as well, best I can tell.  as an example, I created a new task from the home page within SD+ and added a worklog.  I performed a sync to ensure fresh data in Analytics +.  The worklog and task are both missing.  At this point I am assuming that, by default, because the task is not part of a change, Project, or request ticket that it is not being imported into the Analytics database.  I also assume that there is a way to do a custom import of this data.  I am not smart enough to create that custom import :).

Can someone point me in the right direction?