Request a PMP agent key via API
As the PMP agent requires an agent key every time it's installed/updated it would be nice to be able to obtain a key (one time or limited time) via the API. This allows for automation.
5 technician logins after backup restore
Hi all, My server has broken and I've restored a backup on a new fresh installation. On my old installation I has 5 technician but now the problem is that after restore the backup I have a big message that says: "You have created 5 technician logins,
Scanning Virtual Machines
Hi, When i scan our virtual machines, they come up as CI Type "Windows Server" and Product as "VMware Virtual Platform". See attached. When i click into each one to assign it to someone, it makes me fill out a model type. But, i dont want to fill out
Has anyone successfully added the HWg-STE temperature sensor to OpManager?
I've created the performance monitor and everything I think i need. it doesn't seem to poll automatically but can get data if prompted
Masterclass: Advanced Series: Session 3 - Learn to build last-mile customizations in ServiceDesk Plus using Deluge (Nov. 30)
In this session of the Masterclass: Advanced Series, we'll take a look at Deluge, ServiceDesk Plus' built-in, next-generation scripting language. You'll learn the fundamentals of programming and developing scripts using Deluge's intuitive and easy-to-use
What are the boolean logic options for Quick Search in DataSecurity Plus?
What are the boolean logic options for Quick Search? For example, if I search by 'Location' : "D:\Data\Sales\Newyork" and want to remove any instances of a noisy 'Accessed BY' can I do a Not XYZuser?
Password Manager Pro new build 11003
Hi, Password Manager Pro 11003 has been released and is now available for download. In this release, we have enhanced the Periodic Password Reset feature of Resource Groups with a new "Reset Retry" option. This minor release also comes with a security
Netflow Analyzer Top Conversation [No Data] and "Search Report" is empty
Hello, I,m using netflow analyzer 12.4.040 . There are some problems for displaying some data areas. For example ALL inventory>Interfaces>Conversation "Top Conversation" shows "No Data" Also ALL Interface>Source and Interface>Destination only show Other
Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus
In this session of the Masterclass: Advanced Series, we'll look at how ESM works in ServiceDesk Plus. You'll learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Join to learn the
[Virtual Meetup] ESM: Service Center for Non-IT Departments
We're super-excited to announce our first-ever virtual meetup that will happen on Wednesday, November 18, 2020. In this 1-hour virtual meetup, you will discover: The potential of Enterprise Service Management. Benefits of enabling your ServiceDesk with
Microsoft releases security updated for Edge for business 87.0.664.41
Hello everyone,Microsoft has released security updates for Microsoft Edge for business 87.0.664.41. This update fixes about 19 vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel information
Microsoft releases security updated for Edge for business 87.0.664.41
Hello everyone,Microsoft has released security updates for Microsoft Edge for business 87.0.664.41. This update fixes about 19 vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel information
Microsoft releases security updated for Edge for business 87.0.664.41
Hello everyone, Microsoft has released security updates for Microsoft Edge for business 87.0.664.41. This update fixes about 19 vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel information
Relation Account and Product
Hi i have a question when i try to create new request. First, i have created Account A, Product PA1, PA2 (for implement account A), PB1, PB2 (for implement another account). With Account A i have create sale product PA1 and PA2 (on screen Accounts)
Password reset with AD Attribute value as verification
Hi all, Just trying to set ADSS to allow password resets using an AD attribute as a verification code without the requirement to enroll first. Is this at all possible? Thanks, T
Reports for templates request
Hi I make 11 templates request in ServiceDesk , and I need to make a report to know how many request in SD by those template Regard
DEV to PROD Promotion
For those managing DEV and PROD installs of ServiceDesk Plus, what are your processes for promoting changes to the PROD server? Do you.. 1. Configure and test in DEV and then manually re-configure in PROD? 2. Configure and test in DEV, backup the DEV
How to Uninstall Adobe Package
Hi, i want to uninstall adobe in windows, but i'm confused with "Uninstallation Command with Switches/Arguments" this. i already follow this guide https://pitstop.manageengine.com/portal/en/community/topic/uninstall-ms-office-2010 but still dont get the
Importing AMS license on Opmanager v12
Hi All, I can't seem to find the function to register AMS .xml file onto Opmanager v12. In previous version it was using this step Go to OpManager Page --> Support --> Register. Can someone please guide me? Thanks
Task Scheduler Time is different on DesktopCentral and Windows Server
Hello, I use DesktopCentral to deploy task scheduler on my windows server. In DC the time is at 00:00 AM but after deploy, on the windows server, the time of the task is at 11:00 PM I already have changed the timezone on the "Personalize" Menu, but didnt
Account Password Policy
Hello, We have multiple local accounts that we manage on our devices, but the issue we are having is that not all accounts need the same Password Policy. We have a standard user policy and an elevated account policy. What is the easiest way to assign
How is it possible to assign a specific user to common Department as "Department Approver" in different Sites?
i hope you are in health and safe, I have a scenario as follows: My company has several sites and there are different departments in each site. also, there are several static departments with static users but in different Sites. for example: we have
manageEngine service not started
disk C: is full, and the service does not start even after the space on disk C is freed up
not started service
STATUS | wrapper | 2020/11/17 12:33:44 | --> Wrapper Started as Service STATUS | wrapper | 2020/11/17 12:33:44 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2020/11/17 12:33:44 | Copyright (C) 1999-2012 Tanuki Software,
Underpinning Contracts
Thanks for the good article [Term of the Day]: Underpinning Contracts. https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-underpinning-contracts-14-10-2020-1 Service Desk Plus only supports OLA and SLA. Is there a solution to add
Technicians (that also need to be requesters) can't reply to tickets by email
Hi Guys, Got a 2nd person in our org that is using MESDP for application troubleshooting, but needs to be able to log technical tickets by email and be able to reply to them by email, but they can't seem to do so as they are a technician in MESDP. Currently
Desktop Central Server Windows Server core support?
We are going to create a new desktop central server in our environment, and migrate our current data over. We are curious if Windows server core is supported for desktop central server, since its more lightweight, and secure? Any help on this would be
Skip Install if Process is Running
HI, We have a situation in which we're trying to upgrade an application from 6.16 to 6.19 (for example) however if the application is running it'll force a reboot so the users have had issues and have lost files. Is there a way to say, for example, if
Security updates released for Apple iTunes
Hello everyone, Apple has also fixed some security vulnerabilities in iTune with the iTune 12.11 for Windows release. The details of the vulnerabilities are as follows: CVE ID Vulnerability Impact CVE-2020-10002 A logic issue was addressed with improved
Security updates released for Apple iTunes
Hello everyone, Apple has also fixed some security vulnerabilities in iTune with the iTune 12.11 for Windows release. The details of the vulnerabilities are as follows: CVE ID Vulnerability Impact CVE-2020-10002 A logic issue was addressed with improved
Security updates released for Apple iTunes
Hello everyone, Apple has also fixed some security vulnerabilities in iTune with the iTune 12.11 for Windows release. The details of the vulnerabilities are as follows: CVE ID Vulnerability Impact CVE-2020-10002 A logic issue was addressed with improved
Security updates released for Google Chrome
Hello everyone, Google chrome has updated its stable channel to 87.0.4280.66 for Windows, macOS, and Linux. This updates fixes various high severity security vulnerabilities as given below: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel
Security updates released for Google Chrome
Hello everyone, Google chrome has updated its stable channel to 87.0.4280.66 for Windows, macOS, and Linux. This updates fixes various high severity security vulnerabilities as given below: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel
Security updates released for Google Chrome
Hello everyone, Google chrome has updated its stable channel to 87.0.4280.66 for Windows, macOS, and Linux. This updates fixes various high severity security vulnerabilities as given below: CVE ID Vulnerability Severity CVE-2020-16012 Side-channel
OData Output for Reporting
It would be great to have the ability to use OData to integrate Service Desk with reporting tools like Excel and Power BI. Having a standard ODate entity would open the door to reporting outside of the application and building enhanced dashbords. While
contract expiry filter
Can we change the contract expiry filter to more than 30 days? We need to view contracts that will expire in 60 or 90 days.
No domain authentication possible since DC 10.0.603 upgrade
Hi After Upgrade to DC 10.0.603 we are unable to login with Active Directory integrated login - we had to use paswordreset batch to login local also already tried DC 10.0.604 patch - same result the error in login page is "Wrong username/password" when
Creating custom reports across multiple customers
Hi, We have 40+ customers in Desktop Central. I can create custom reports per customer, but that is a pain to create for all customers and to keep consistent across all of them. Is there a way to have a report run across all customers? Otherwise is there
Reporting on Dynamic Groups Members
Hi, We have a bunch of dynamic groups, is there a way to see: Which dynamic groups a device is a member of or will be triggered against? Or is there a way to dump a report that shows devices and all the dynamic groups that device will be matched against?
Enhancements to Solutions
I would like to suggest a few enhancements to the Solution creation screen in ServiceDesk Plus Cloud(SDPC). Ability to expand the text window It's REALLY annoying and difficult to draft a solution within SDPC because of the fixed size of the text box
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