[Virtual MeetUp] Free Training on features released in version 11.1 :Part 2
We are excited to announce that the registrations are open for the next Virtual Meetup which will take place on Thursday, 18th February 2021. As a continuation of the last meetup, we will be having training and demonstrations on some of the major features
[Virtual Meetup] The Top 30+ New and Enhanced Features of ServiceDesk Plus : Part 1
Warmest thoughts and best wishes for a wonderful Christmas and a Happy New Year. Stay safe and healthy! We are glad to invite you all for our 2nd session of Virtual meetup, which is scheduled on 13th January 2021, registrations are open now. Kindly pick
SDP Android App reply formatting modification
I've looked through the SDP android app and a few other locations but can't find a fix for this issue. When replying to a ticket using the Android SDP app, the formatting in my written reply always gets condensed and loses any paragraph spacing. Is
Asset Blackout
Hi, Is there a feature that makes the asset unavailable for changes if it is already assigned to another change ticket on the same period? Would be great to know. Thanks!
Customize login page
Hello, How can I change the text "Log in with SAML Single Sign On" on the login page? For example change to "Login"
Do you know what's your response-to-resolution time?
As a help desk manager, you already know first hand that request resolution times are just as (or even more) important that first response times. Because even though requesters may appreciate receiving a prompt response from your technician after raising a request, unless it is followed by timely resolution of the request, it can lead to customer dissatisfaction. Which is why it is important for a help desk manager to closely monitor the time difference or the time lapse between first response and
On Hold Status
We recently bought service desk and there is one annoyance my techs are complaining about. When a tech views there my open request, the on hold requests show up under the open request. There is a selection for my on hold request, which just shows the tickets that on hold. This is what my techs are looking for on the my open request, just to show the open request, not the on hold request.
Can not manage created user settings
Hello, After upgrade to latest oPmanager version we can not change creaead user accounts settings in Scope area (select or deselect any option). Any solution regarding this issue? P.S: oPmanager Pro buid 12.5.456 Thanks a lot, Pavel
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Technician license
Hello, We have 23 licenses but it's only 22 technicians who has a login. Is there a hidden account or ? Your Version: 10.5 Build 10526 Database: postgres TIA Daniel
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
No Bitlocker tab
Hi. I use DCM in two companies. And I look at the tabs and in one company I have (server IP address 10.0.1.230) fewer options in tabs - e.g. I do not have a bitlocker tab. The latest version in both companies. What it depends on?
Feature Request - Mapped Drive report
I'd like to be able to generate at least 2 different reports regarding mapped drives which would help with deploying mapped drive configurations and migrating to a DFSN scheme: 1. A report on the mapped drives a user has showing the drive letter and the UNC path. The report should show the user, the computer, and the shares on that particular computer. The user may log onto multiple computers\servers, so I'll need a report on all computer's that the user has logged onto. I'd also like a last logon
Two-Factor authentification notificatio removal?
How to remove this: My op-manager is completletly inhouse and doesnt have access to internet. So i dont have any need or plans to use this feature. How to remove this message? (except from clicking X every time it pops) Regards, Tomislav
Certificate Expiry Notification Doesn't Work Properly
In the SSL certificate section, we keep getting notified by email that a server SSL cert is about to expire even though the certificate for the server has been updated. It keeps showing the wrong cert in the mail. We have removed and rescanned the server
After upgrade error 404
Hi, After upgrade to ver. 10.1.2127.12 I can sign in, but redirected page doesn't work. https://mySite:8383/homePage.do?actionToCall=homePageDetails if i cut the string after port then I can normally use the dashboard. Any hints? TIA, Igor
How to create custom user modification templates with ADManager Plus?
What's a task that haunts IT administrators often and almost always comes as a bunch of tasks disguised as one? User Modification! It is never just one change. When one user account attribute is changed, the other dependent attribute values also need
Report showing the incident request with all its associated tasks?
Has anyone been able to create a report showing information from the request with all of the tasks associated to that request under it? There is the "All Activities" online ability to see this but no report that I can figure out how to create.
import virtual hosts failed using the sample csv
Hi there, I was trying to import some virtual hosts into SDP oc and I used the sample file the system provided(workstations_sample.csv), but the import failed reporting the Error msg "Workstation Product is not compatible with Product Type". So it means
Technician report by groups - Reports
Hi Team, We are looking for a "Groups associated with technicians" report. Use case: In our organization, there are hundreds of technician groups that are available. Now we would like to see the details of which technicians are part of each group.
Installation issue
Im trying to install on PC ManageEngine Help desk Plus 9.2 but when install almost finish just stop and continue to infinity.
Update to 7117 failing with 'User login failed'
i am attempting to run the 7117 ADMP update using the UpdateManager. i have performed this task before several times. but this time i am getting a user login failed when attempting to load the update. i have tried running as admin but this made no
2FA All or Nothing
This seems to be an all or nothing approach which does not suit us at all. It is not clear how will it affect the Secure Gateway Server which requires a log on to MEDC and is the only local MEDC account we use. To manage MEDC we use 3 individual local
Uninstall Patch Manager and Install Desktop Central Agent through Intune
We currently have Patch Manager installed on a number of computers and will be moving to Desktop Central. The uninstall string I noticed match for both the Patch Manager agent and the Desktop Central agent. What would be the best way to uninstall the
[Virtual MeetUp] Free Training On ITAM - Part-2: Unified Agent in ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 9th session of Virtual meetup, which is scheduled for 19th August 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Change Management query report - Audit requirements
Hi, We have a specific audit request for the following report - Change management register of all changes from 1/10/2020 to today. If possible ensure report has change type, open/closed dates. As much info as can be extracted We use 11.3 Build 11308 Postgres
Questions regarding Project Templates
I've been tasked with creating a new Project Template. I've done plenty of them for Incidents and Service Request. But I have some questions for Projects. Does every Project Additional Field I create show up on every Project template? I created some new
[DidYouKnow-43] Service Catalog Custom fields vs Resource questions
One common question that we often get from our customers is "what is the purpose of resource questions in the service catalog when its purpose can be achieved with custom fields"? In this post, I'm going to explain the benefits of resource questions over
[Term of the Day]:Antivirus
Term of the Day “Antivirus” Definition — What is Antivirus? Antivirus (AV) is a software program that is developed and designed to detect malicious content on the devices(computer, smartphones, etc), remove malicious programs from the devices and
SDP+ login
Randomly, SDP+ logins won't work. We are using NTLM SSO and for the most part it works. (planning on switching to SAML SSO this week). Randomly it will not work though, and the user is required to enter their credentials. Sometimes it works and sometimes
Grey screen after login via Domain
Hi, last night the MSP server was rebooted and this morning when we log in via a domain account we only see a grey screen. If we login via an local account in MSP then the tool works just fine. I already logged an Ticket, but I hope someone can help us
Authentication problem in google chrome
Hello, I request your support to solve the problem we have with the ServiceDesk Plus 11.3 Standard Edition tool, the problem is when entering with the Google Chorme browser, the username and password are entered but it always shows the error "The username
Dark Mode for ticket list view
Simple as the title, would love a dark mode theme/ colour for ME service Desk Plus MSP.
Error While integrating OPManager with ServiceDesk Plus
Hi, when I want to integrate OPmanager with SDP error message shown as below: "Failed to update ServiceDeskPlus settings.. null" How can I fix this issue? my SDP version: 11303 ma opmanager version: 12.5.3
[Virtual MeetUp] Free Training On IT Asset Management
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 8th session of Virtual meetup, which is scheduled for 15th July 2021, registrations are open now. Kindly pick a suitable time zone and register today.
OpManager shows errorcode":"MORE_THAN_MAX_LENGTH"
Hi Sir/Madam, I upgraded OpManager version from 12.5 to 12.5.429, when I access to web console, it shows "{"error":{"message":"The parameter j_password must have a maximum length of 100.","errorcode":"MORE_THAN_MAX_LENGTH"}}" My URL redirect to "http://<ip-opmanager>:8060/two_factor_auth"
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