Frequently getting "Web socket connection failure. abnormal closure" when trying to remote to clients
Not sure if an upadte to WIndows or what may have caused this, but we are frequently getting the "Web socket connection failure. abnormal closure" when trying to remote to PC's. Usually it will establish a connection after a few tries, but sometimes
Custom Report: All versions of Microsoft Office installed
Looking for an all in one custom report that will show all installs of Microsoft office grouped by Remote Office. Can anyone point in the right direction for creating one? Thanks
Old executed configuration tasks re-run again after reverting the virtual machine PC
Hi, We install the Desktop Central agent to a Windows 10 virtual machine. When I revert the snapshot of the virtual machine (aka restore back the virtual machine to earlier state) and click "Apply Configuration" on the Desktop Central agent, old Executed
Transferring SD to a new virtual machine
Good afternoon. there is a need to transfer the installed CD from one host to another. From Win 10 to win server 2019. Tell me what and how to transfer to save all current settings and applications?
cannot report on SLA
Good afternoon. sla report starts, an error pops up I also have a problem with java, in this ticket - maybe this is related https://pitstop.manageengine.com/portal/en/community/topic/java-error-in-std
Query report about pending approval for more than 10 days ago
Hi, I want to get requests that status is "pending approval" and create time is more than 10 days or two weeks ago. I want to get a report every week without a change query. I want to have a query report with these columns: Request ID Requester ID Subject Created Time Approval Status Request Status Approvers Build No: 11.1.21 DB: MS SQL Thanks for helping
AD Manager Plus
We are in the process to evaluate AD Self Service Plus. Our setup works fine for Windows machines however for MAC machines endpoint MFA, after entering username and password, MFA pop up comes as blank. While the reset and unlock screen works as expected
SQL database management. How to archive data?
We have ADMP connected to a separate MSSQL database on a dedicated server. Now that we have had ADMP running in production for several months I am watching the SQL database growth to determine how much space growth to account for. This brings up a question.
How to add dynamic reviewer to NTFS-Permission modification
Hello community! We're using ADManager Plus 7.1.0. We have just started using the product and looking for a solution for following problem: Is it possible to modify the "set Folder permission" -workflow that that reviewer is dynamically assign to to owner
TFA issue
hello, please consider this scenario that DC have only one admin user. what if the admin user after he configure the TFA setting he's being lost his authenticator app, or if he type his mail wrong and hit save , how he can disable the TFA or resetting
[ForYourInformation -57] An Introduction to Flexible Column Layout for Request and Release templates
As you may know, the request template can be customized using different fonts, font sizes, font colors, background colors, and label orientation. Further templates can be customized at three levels: Template, Section, and Field. In this article, we will
[SDF-27659] Restrict Technician to Pick Ticket
I want to restrict some technicians, not to pick ticket by themself. Only word on the assigned tickets.
Sending Notification Failed while replying to the Tickets
Reported problem of Sending Notification failed which happening randomly and frequently while responding to the tickets in our manageengine servicedesk plus portal version 9.1 Build 9118 (Standard-Free Edition) for the past 5 days continuosly. From our
Cannot generate time sheet
We are doing a demo of ServiceDesk Plus MSP and cannot get time sheets to generate either in our installed demo or the online demo. We enter worklog and time but when we go to generate the time sheet it says "Operation Not Allowed Due to Invalid Time
Adding your Microsoft Office 365 tenant to RecoveryManager Plus
This article will explain how you can add an Office 365 tenant to RecoveryManager Plus. Once you have added your tenant, you can configure backup schedules for your Azure Active Directory objects, Exchange Online mailboxes, and SharePoint Online and OneDrive
How to disable a category or subcategory?
Hi, I am planning to add some services and incidents of a new department to ServiceDesk. Logically I have to add them all and build the right structure. After confirming its validity I can release it to appear to end users. Unfortunately I could not find this option although I have some services from the initial implementation which are disabled. Which means that the option is there but it is not allowing me to do it so how. I appreciate your quick help and support. Majid
Fix released for a vulnerability in ManageEngine ADAudit Plus
An unauthorized arbitrary file write vulnerability (CVE-2021-42847) in ManageEngine ADAudit Plus, has been addressed recently. This post explains the vulnerability and the steps to fix it. What is the issue? The vulnerability in ADAudit Plus lets
Custom Trigger not working after update to 11.3 Build 11308
Hi all, recently we updated our SDP instance to 11.3 according to the change log the API v1 is end of life and we need to use the V3. After the upgrade we started to have issues with 2 custom triggers that we use daily. one is "Change Status In Progress"
[What's Cooking] New Features and Enhancements expected to be released with the upcoming 12000 Version of ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features and enhancements are expected to be released with the 12000 version of ServiceDesk Plus. Release Module: ServiceDesk Plus now supports Release Management in the IT help desk. Release
Desktop Central Free training (Nov & Dec 2021)
[FREE TRAINING SERIES] Join us on our 6-part training series from November 3, 2021 to December 15, 2021 for a training session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered:
Release Management - Cost?
HI, Is there an additional cost for the new Release Management ? How does this work with change management module? SDF- 27495 : Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management in the IT help desk. Release management
Windows Laptops: Mobile Device Manager - Locked Out
I removed several Windows (Azure Autopilot) "Awaiting User Assignment" devices from the Mobile Device Mgmt Enrollment inventory thinking this would just remove the computers from Manage Engine. After doing so, users who were able to login to these computers
assign static ip address in dial-in attribute
Hello Dear According to create user by ADManager and assign value to many of attribute such as title , manager etc. is there way that assign static ip address in dial-in attribute? i just find option about network access permission deny and allow
[RESOLVED] Live status and on-demand notification failure for US data center | EMS Cloud
Hello all, There has been a connection drop in live status and device on-demand notification (DMS) in US Data Center. As a result, there may be a mismatch in the agent live status. This partial outage has affected the users of the following products:
Exchange Reporter Plus build 5614 released with an enhancement.
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5614, with a new enhancement. Enhancement The product URLs have been validated to prevent unauthenticated users from accessing the tool. Download Now Existing customers, please download
How to set "Email ID(s) to notify" field by Email command in SDP MSP
Hi, Our user can create request by email command. But they can not set "Email ID(s) to notify" field in email. Which value refers to this field for notify my sdp msp version: 10510 my Database : SQLServer
Web session record feature request
Hi! Do you have in you roadmap a feature like this: to record a web-session (like configuration from web-interface for Cisco 300-series switches)? Maybe - in some kind of buil-in browser?
API request to get the list of open Requests in a particular group
Hi Team, I wanted to ask, if there is a way I can make an API request to get the list of workorder that is assigned to particular group and the status is open.
[Term of the Day]:Wi-Fi
Term of the Day “Wi-Fi” Definition — What is a Wi-Fi? The term Wi-Fi stands for “Wireless Fidelity”. Wi-Fi is a wireless networking technology that allows electronic devices like computers, smartphones, iPads, game consoles, etc to communicate over
How to use different cabs in the same change template
SDP 11307 Case: I have one change template for installing software. We need to use different cabs for different software. Can we automate this process, we know all software, that we need? P.S. Also, we want to define this cab in first stage.
Repeating Task Reminder
So we have some techs in our environment that are only in SDP to complete some onboarding/offboarding task. However we have issue as some of them will let their task sit open for weeks to months at a time. I'd like to get something set up where once a
DUPLICATE CASES once we changed mail server settings to Modern authentication
Dear, please note, that from the moment when we switch the mail server settings to Modern one few months ago. ServiceDesk starts acting strange and is creating duplicate tickets, so informing requestor several times but with different CASE number. Also
Additional Field - AD Association
Good morning! I have been tasked with having two out our additional fields in manage engine pull from AD when a ticket is generated by a User. These two fields are 'Requester Division', and 'Requester Function'. These were created in 'Incident Management
Import IT Assets from CSV file?
We are considering purchasing ServiceDeskPlus with Asset Management included. My supervisor has requested I create a CSV file of our IT assets to import. To simplify our getting started process I wish I could get a blank CSV with only the needed headers
RecoveryManager Plus rolls out Build 6043
We are glad to release the latest version of RecoveryManager Plus build 6043. New feature: Smart card authentication: RecoveryManager Plus now allows administrators and technicians to login to the application using smart cards, PKI, or certificates. Security
Enable worklog required option in Life Cycle
Can you set an option that when executes a transition in Life Cycle the WorkLog can be mandatory.
DesktopCentral Client on Windows 11
I have tried to install the DC client on a Win11 PC using the 'SetupUtility' batch file and while it did install the client files the client wouldn't start or run. It was listed in Add/Remove programs but there was no system tray icon. Checking on the
ManageEngine recognized as a Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring
We are thrilled to announce that ManageEngine has been named Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring for
[Virtual MeetUp] Free Training on New Features Released in Version 11.3 - Part 2
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 11th session of Virtual meetup, which is scheduled for 21st October 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Desktop Central Vulnerability scan asses
hi all there is a way to exclude a custom group from vulnerability asses scan?
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