Managed Engine - jsonfeed.do?method=createMonitorGroupFeed
Hello there, We use the jsonfeed.do JSON FEED calls to get information about our monitor groups, but since our upgrade of the service, the service stopped working. When I check the response from the server, javascript gives an error on what is returned:
How do I role out config changes to all probes?
Hi there, I'm wanting to make config changes to apply to all probes. Specifically I'm wanting to update a notification profile. However, doing this change on the Central Server doesn't filter down to any of the probes. Is there a way to make these changes
After certificate expiration: incompatible WSUS server and console version and update re-signing failing
Hi all, Anyone experienced the same issue or similar issue for Patch Connect Plus? PCP used to work fine until our certificate from our CA expired. We renewed this certificate and deployed to our clients. From then on, PCP admin portal it's giving an
"Days Overdue"
Good morning everyone. Had a question. Is there a way to capture how many days a ticket is overdue? Whether is it through reporting or if we can add something to our ticket template? Also, if possible, we would like to see how many days until it is
OPMANAGER WORKFLOW not able to display the variable $displayName in Email action
Hello, I have created a Workflow that detects an alarm, sends email and clears the alert. The Workflow works fine and the only issue is the mail format to send. I have added all the variables ie $stringseverity, $strModTime,$message. We have only an
Slow function of chat / configurations or remote control
I would like some help troubleshooting a problem we have with chat /configurations and remote control being slow Chat - how long should this take on average/most . To be useful for us it needs to be not much more than 5 seconds . We find it takes upwards
New Release: ADManager Plus build 7111
Hi, We are happy to let you know that we have released the latest build of ADManager Plus, 7111, which includes fixes for the vulnerabilities detected recently. You can download this build right away, from here. You can update your instance using the
ADManager Plus security advisory regarding unrestricted file upload, path traversal and broken authentication vulnerabilities (CVE-2021-37539)
Hi, We wanted to let you know that unrestricted file upload, path traversal and broken authentication, leading to potential unauthenticated remote code execution (CVE-2021-37539), have been detected in ADManager Plus and we have fixed it build 7111. This
Apple releases urgent updates for a zero-day bug in Mac, iPhone, and iPad devices
Hello everyone, Apple has rolled out an urgent fix for a zero-day bug in Mac, iPhone, and iPad devices that might be actively exploited. The vulnerability addressed is tracked as CVE-2021-30807 and is a memory corruption vulnerability in the IOMobileFrameBuffer
Recovering deleted Google Workspace mails
This post will explain how you can restore entire mailboxes or individual mails from an existing Google Workspace backup using RecoveryManager Plus. Note: Make sure you have a valid backup of your Google Workspace mailbox. For detailed instructions on
ADSelfService Plus 6110 released with an important security fix
Hey there! We are proud to announce that the latest build of ADSelfService Plus 6110, fixes an important vulnerability reported by HaYiCle from E-CQ through our bug bounty program. Security Issue Fix : Fixed the account takeover issue by enforcing SAML
Update process very slow
Is it just me, or is the update process excruciatingly slow? I kicked off an update at 7:30 this morning expecting that to be plenty of time for a 9am start, but its still going at 9am at 30% done!
Reporting on when an a custom Field was updated
Hi there Can anyone guide me on how I can report on what time a custom field was updated and who performed the action? I have a custom field called "Triage Complete" - Yes or No. I would like to be able to use this as a response measure by my team and
Faster and simpler way to create internal tickets.
My question is: Is there any way to create internal tickets, without having to navigate through the services catalog and filling the forms?
Desktop Central 10 build #10.0.709 SHA256 checksum mismatch.
Hello, I've received a notification from Desktop Central server reg. new build #10.0.709 available, with link to Service Pack download page: https://www.manageengine.com/products/desktop-central/service-packs.html?dci&dci-cu Which says: The SHA256 checksum
Enable Mail Fetching on Test Environment
We have a test environment set up for ServiceDesk. This is so we can do the obvious testing of anything new in the updates or any big scripts/functions we'd like to use on our production version. I've created an account in AD and assigned it a 365 G1
CAN'T ACCESS TICKETING TOOL
Dears, I'm unable to access my ticketing portal, can someone please help us get back it. below is the error i'm getting.
Error: EWS message in ServiceDesk Plus (linux)
Good morning, we are testing the ServiceDesk Plus Free Edition system; however, when configuring the "mail server" options, the message "The value indicated for the incomingEwsEmailAddress parameter is not valid" appears. In the configuration we are registering
I'm trying to create groups and profiles in MDM using REST API and I'm getting URL Rolling Throttle Exceeded
I've created a script that I'm using to create a group, a profile, add a payload to the profile and add it to the group, and now I'm getting URL_ROLLING_THROTTLE_EXCEEDED. If there is a limit to how many groups/profiles I can create, please let me know
Exchange online retention Policy and Microsoft teams policy
Hi, since the template for user creation is unable to assign mailbox retention policy and unable to assign teams policy. I think the only way would be using the custom attribute > powershell script. Currently i am using the script below. However there
Internal URL, do i always have to add the port?
i am setting up AD Manager using an internal CA cert for ssl. when i set it up it defaulted to using 8443. i tried to change it to 443 but it told me 443 was in use. when i netstat, it shows that 443 is in use by the same process as 8443, which is
Microsoft Rewards App
Hello everyone. First of all, I want to say that I am new and this is my first post in this forum. I recently learned about Microsoft Rewards after searching on Google yesterday. Although I do not know anything special about this. Can anyone help me
Report Creation - Changes - Change Requests Pending Approvals
I'm looking to create a report of Approvers who have yet to respond to an approval request. How would I go about doing this?
Software Deployment Copying folder post deployment
I am having an issue copying a folder post deployment. I need to copy a folder to the root of the c:\. When I go to file and folder operations in post deployment copying a file seems pretty straight forward. How to copy a folder seems pretty vague to
[Security advisory] Vulnerability in ServiceDesk Plus versions 11005 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with version 11005
Discovering Scheduled tasks on DC's and servers
Hi Team, We have few DC's Servers and non DC Servers where run the schedule task using specific account. Can we use PMP to discover and manage them so that we can reset the password for the account used in scheduled tasks.
Unable to establish connection with the agent after Upgrade Desktop Central to 10.1.2121.4
I upgrade desktop central to 10.1.2121.4 After that I have a problem in Remote Connection Suddenly Agent Connection Failed and agent is not Reachable I installed servicedesk plus and desktop central on separate sever and i integrate servicedesk plus and
[Term of the Day]:Single Page Application
Term of the Day “Single Page Application” Definition — What is a SPA? The term Single Page Application aka SPA is is a web application or website that fits on a single web page with dynamic actions without refreshing the page. SPA does not fetch
[SD-95450] Hide Security Risk banner
Hello, How can I hide the security risk banner in 11205? I don't necessarily want to use the recommended settings. Warning : Potential Security Risk detected. Know more
ServiceDeskPlus requiring DesktopCentral
Just did my upgrade last week and have had problems ever since. My asset inventory is no longer correct in SDP and now have to navigate to DC to see the correct info. To add insult to injury my attempt to contact support has resulted in being hung up
Apple releases urgent updates for a zero-day bug in Mac, iPhone, and iPad devices
Hello everyone, Apple has rolled out an urgent fix for a zero-day bug in Mac, iPhone, and iPad devices that might be actively exploited. The vulnerability addressed is tracked as CVE-2021-30807 and is a memory corruption vulnerability in the IOMobileFrameBuffer
Apple releases urgent updates for a zero-day bug in Mac, iPhone, and iPad devices
Hello everyone, Apple has rolled out an urgent fix for a zero-day bug in Mac, iPhone, and iPad devices that might be actively exploited. The vulnerability addressed is tracked as CVE-2021-30807 and is a memory corruption vulnerability in the IOMobileFrameBuffer
Launching Analytics Plus 5.0
Hey folks, We are excited to announce that we've launched Analytics Plus build 5000, which offers a plethora of interesting features. 1. Introducing What-if analysis: This feature allows you to perform scenario analysis over data to visualize business
Date format + DB Schema
Hi Team, I have following 2 questions 1) I am creating the report and need to include this column “Status Comment” there is no delivered column when I am creating the report. In which table Status comments are stored. Please see the screen shot
URL for direct searching
Hi I am looking for the syntax to use in the URL to search for a specific user, something like: https://adselfservice/EmployeeSearch.cc?search="Bob" Can you help? Thanks
Keeping view settings
Is there anyway I can get the cloud version to Permanently save view settings. So for example I add a couple of columns in - I add some colour row settings to show coloured rows based on priority but then as soon as I close my browser and come back they
Technician Auto Assign not applying to requests
I have a request form in Service Desk that the technician auto-assign does not work. The technician autoassign technician does work on incidents and some requests but not all requests. The incidents and requests option is selected. What are some things
[Tips & Tricks]Preventing Request Closure when there are Pending Approvals
One of our ServiceDesk Plus customers requested a function to prevent service requests from being closed if it has a pending approval. Scenario: In the customer's environment, they have configured a set of Service request templates that have a single-stage
Setup ServiceDesk Plus with DataCenter (DC) and Data Recovery (DR) environment
Hi All, upon checking on the addon license provided for failover in SDP, all the configuration needed to be on same network. But how to confirm when we want to implement SDP in DC and DR with different network? please share the information if someone
[Term of the Day]: Memory Leak
Term of the Day "Memory Leak" What is Memory Leak? Memory leak, also known as space leak is a condition that occurs when a programmer dynamically allocates additional memory to hold data and variables that are required for the moment but fails to
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