Search in Columns under Requests no longer works without Administrator permissions
Since updating to 12.0 Build 12001 our non-administrators are unable to use the Search function in the Requests tab. If they click the magnify glass to search a column, the blank fields come up and you can enter data in the search/column fields but it
Cannot be edited - adapt template
Version: 12.0 Build 12003 "Notify enquirer if a request is assigned to a technician." Cannot be edited - adapt template error message
Scroll Bar in Bell Notification not working
Hi all, Ive noticed that members of my team have the ability to scroll though their notifications from the bell icon however, I am unable to do so. In order to view tickets i have had to action and delete to be able to see older tickets. Has anyone
Searching user from "Modify Single User"
If we have the Email ID of the user and we need to search for a user from Modify Single User, we can't search by entering the Email ID. We need to enter the Username or Display Name. Can/ Do we have an option to search by any available field for the user?
Full access to Mailbox
Dear Team, Is there any way can we set full access to Mailbox from Mailbox Delegation for a user to another? Regards, Prashant Palan
import contracts per account via API
for the supportcenter product there is the API to import contracts https://www.manageengine.com/products/support-center/help/adminguide/api/api-contract-operation.html ... for servicedesk there is no such thing?
Mozilla releases security updates for Firefox 95, Firefox ESR 91.4.0, and Thunderbird 91.4.0
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 95, Firefox ESR 91.4.0, and Thunderbird 91.4.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Thunderbird 91.4.0
Mozilla releases security updates for Firefox 95, Firefox ESR 91.4.0, and Thunderbird 91.4.0
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 95, Firefox ESR 91.4.0, and Thunderbird 91.4.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Thunderbird 91.4.0
Mozilla releases security updates for Firefox 95, Firefox ESR 91.4.0, and Thunderbird 91.4.0
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 95, Firefox ESR 91.4.0, and Thunderbird 91.4.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Thunderbird 91.4.0
Gearing up for 2022's password challenges with ADSelfService Plus
This year, the rapid adoption of hybrid and mobile working methods made managing and securing passwords particularly challenging. For example, employees on the move will not be connected to the organization's secure networks, and hence, their devices
Web Server Root Directory for SDP
Can someone tell me the root level directory in Windows for the web server/site in SDP ? I'm trying to set up automatic certificate downloading via Let's Encrypt / Certify the Web and one of the challenge methods it uses is to place a file at the root
Problems with viewing some Linux servers
Servicedesk 11.309 DesktopCentral 10.1.2127.10 I have some linux servers, which are named in Asset management by DNS records, but not by their hostname. For example, I have server hostname=hostname1 and its dns record is server004. In Servicedesk in field Name
remote connection into postgres db / summary report
our organization has a need to provide data for how many password changes, resets, unlocks were handled monthly. how can we configure the postgres db running on the selfservice so that we can log in remotely to run a query? alternatively, can manageengine
Push os deployment with PXE
I have created an image, set up a deployment task to image a machine. I was expecting a ZTD and the laptop to reboot and PXe boot into imaging the machine but I had to go put the USB into the laptop and boot into that. Is there a way to use a Zero-touch
Response DueBy Time do not change when sending e-mail
Hello, Tried to google but didn't find anything useful. What happens: Requester e-mails the servicedesk, a ticket is created and the Response DueBy Time is set as it should. The technician replies to the requester for more information and sets the
Tutorials for building out a new Servicedesk Plus web-based site.
Hi all, I am looking for tutorials on how to begin to build out a new Servicedesk Plus web-based system. I would also like to find a comprehensive guide which explains what each widget does as well as best practices for building a new installation. Thanks,
Changes module - where are the notifications to staff when someone replies within a change record?
This seems like a really big oversight not to notify any of the Change Roles within a change record when there is a reply or conversation happening! I'm sure I've asked for this before over the years, but will this ever be added? Thanks!
How to implement let's encrypt certificates to access the PAM360 web page?
I would like to implement the lets encrypt certificate service to access the web page in https secure mode and with valid certificate. Thanks for any help or information.
Agent for Asset management in service desk plus on demand
looking into new service desk solution and was looking at the cloud based service desk plus. we have a number of remote users that don't always connect to our network but we own the pcs. is it possible to use agent based asset management with the cloud based solution?
Google fixes several high-severity security vulnerabilities in Chrome 96.0.4664.93 stable channel update
Hello everyone, Chrome stable channel has been updated to 96.0.4664.93 for Windows, macOS, and Linux. This update comes with fixes for 22 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity security vulnerabilities in Chrome 96.0.4664.93 stable channel update
Hello everyone, Chrome stable channel has been updated to 96.0.4664.93 for Windows, macOS, and Linux. This update comes with fixes for 22 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high-severity security vulnerabilities in Chrome 96.0.4664.93 stable channel update
Hello everyone, Chrome stable channel has been updated to 96.0.4664.93 for Windows, macOS, and Linux. This update comes with fixes for 22 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Task Report by scheduled end date?
I am looking to create tasks with due dates? Is that what scheduled end date is for? And if so, how to query scheduled end date for a report? I want a report titled "tasks due this week" thank you
Desktop Central Alerts Problem
Hello , Desktop central started to generate alerts abnormally, it generated 300 thousand alerts in 2 days. Our mail traffic is locked, can you help? Thanks and Best Regards
[SDF-70522] ability to embed support video
ability to embed support video
Scheduled Reports removing Server names (Patch Mgmt Desktop Central)
Hello ! I`m running a scheduled report in DC to email two people System Health Reports as CSV each monday. The reports are all emailed OK but the server names are removed and replaced with asterisks. I have ticked the "User Consent" section to allow names
How to set the Due Date By field or custom Due Date Field from Email Command
I have followed the example from the help file without any luck @@Due Date=22 Nov 2021, 10:30:00@@ ---****Custom field*** @@DUEBYDATE=22 Nov 2021, 10:30:00@@ Nothing is working any help?
GET REQUESTS BASED ON SPECIFIC CRITERIAS API-V3
Good Day, I am trying to get all requests based on specific criteria using list_info: URL: <server>/api/v3/requests HEADER : "TECHNICIAN_KEY: XXXXXXXXXXXXXXXXX" input_data : { "list_info" : { "search_fields": { "subject":
Customize ID autonumeric field
Hi, Always starts to 1, but maybe could be customized by year, month, letters and at the end ### which means 3 characters to create the autonumeric value, in this case from 001 to 999. Thanks in advance
Business rules update
Hey! When you try to change an already created business rule "Execute on actions - Edited", an error always appears. I just try to rename it and that's it.
Global Exclude
Hi, Is it possible to do a global exclude of an account using a wildcard? For example all our devices have a local account named sophosxxxxxxxxxx which I'd like to exclude from reports, dashboards etc. I know I can create dynamic groups that filter
How do you figure out which patch is associated to a CVE
Can the CVE be added as a seperate column? I may need to ask for it to be added? My CISO sends me a list of CVE's from NIST each week, and I have to try to piece together what patches/updates we either have already installed or download to apply. Example
Customize mail notification to new user
Hello, I can't understand how to change the template that is sent via email to a new user after the user has been created. Thanks for the support.
New Release: ADManager Plus' latest build 7120 unveiled. Update Now!
Hi, We are excited to let you know that we have released the latest build of ADManager Plus, 7120. Download this build right away, from here. To update your instance, download the service pack. Mentioned below are the highlights of this release. Enhancements:
New Release: ADManager Plus 7050 (January 2020)
We are happy to let you know that the latest version of ADManager Plus, build 7050, has been unveiled. Mentioned below are the details. Update to the latest build right away! New Features: Option to modify the computer objects using templates. Integration with HR applications Ultipro and BambooHR to automatically: Create user accounts in AD, Office 365, Exchange, Skype for Business, and G Suite whenever a new employee record is added in the HR application. Modify users' AD accounts whenever their
Asset management support Chromebox
Hi, at the moment I'm using SDP to manage our devices. I try to add chromebox but unable to detect. can asset explorer support chromebox?
Tickle for response
I would like to do the following either through Business Rules, SLA, or script. If the technician sends a response to a user, say asking for additional information. and they do not respond in say 3 business days, I would like the system to send a reminder,
Exchange Online "legacy protocols"
I have received an announcement from Microsoft advising Exchange Online (Office 365) legacy protocols are to be retired Oct 13th 2020. Can you advise when/if SD Cloud will have OAuth 2.0 in order to continue to be able to pick up emails from Office365 email accounts. Thanks, text below for info. Basic Authentication Retirement for legacy protocols in Exchange Online MC191153Beginning October 13, 2020, we will retire Basic Authentication for EWS, EAS, IMAP, POP and RPS to access Exchange Online. Note:
Shutdown Notice
When I try to open Desktop Central, I'm getting Shutdown Notice and that server is compromised. Is there another solution this other rebuilding the server?
Report for Install Dates for Updates
Is there a way to create a report to tell when an update was installed.
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