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• Announcements

• [White paper] Agentic AI in ITOps: Closing the gap between alerts and action

  AI is rapidly becoming central to modern IT operations. While AI has improved how teams detect, analyze, and prioritize incidents, turning those insights into action still requires significant manual effort. For most teams, closing the gap between alerts

• Announcement: 'ME MDM' app renamed to 'Self Service'

  Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. The rollout will begin on August 15, 2026. The rollout will be

• Turn cloud findings into clear, actionable priorities

  Hello! Cloud environments generate a constant stream of issues. Idle resources drive up costs, misconfigurations introduce security risks, and availability gaps go unnoticed until they impact users. The challenge is not the lack of data, but knowing what

• M365 Manager Plus build 4818 resolves vital security issues

  Hello, M365 Manager Plus' latest build, 4818, fixes important security vulnerabilities. Issue fixes: Privilege escalation: A permission validation in delegated technician administration could result in administrative capabilities extending beyond the

• Upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus cloud

  Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus Cloud. Below is a brief run-through

• Most Discussed Topics

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• First application install works, the rest all get "Network error occured with error code : 2" from deployment template

  Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

• Endpoint Central 11.5.2622.05

  I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can I

• Customisable Power Management Report - On demand and via schedule

  The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worth

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard