Requesters are unable to search requests by keyword

Requesters are unable to search requests by keyword

What we would like is for our external customers (requesters) to be able to search all the text in a request (description and replies) using a keyword search, the same way that a technician can.

At the moment they are only able to search solutions but being new users of the system a lot of their historic information is not in the solutions database so they are unable to search.

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