Report generating rows twice
I've made a report to show the time spent per ticket, but if the ticket has multiple worklog entries (i.e. work on the ticket over multiple days), the ticket shows twice on the report. I've attached a screenshot, you can see 1 worklog entry of 15 mins
Help to create a custom schedule function that auto-closes requests.
So I'm trying to make a custom schedule function that auto-closes requests that have the status "Awaiting Requestor Response" and have not received a response in 5 days. But I don't know how to find proper documentation to set it up. I have a report that
OpUtils - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine OpUtils. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our 64 bit
Publishing to Solutions
Hello, Is there a way import or publish solutions in SDP? We have allot of documents in Word or OneNote, and it's very hard to migrate those into SDP Solutions. In fact we can't even Copy and Paste because the pictures don't copy over. You have to do
Network Configuration Manager - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine Network Configuration Manager. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to
Certain MS SQL 2014 Server Standard Edition components deployed on out-of-target endpoints
What happened? A couple of MS SQL 2014 Server standard edition components were deployed automatically on out-of-target endpoints. Patch details Patch ID Patch Description 500100 SQL Server 2014 Service Pack 3 (KB4022619) 30716 Security Update for
Linking Service Requests with Incident Requests on the mobile application
I can't seem to link service request with incident requests on the mobile application. Is there any particular reason for that?
RecoveryManager Plus rolls out build 6050.
We are glad to release the latest version of RecoveryManager Plus build 6050. New features: Automatic patch updater: The product can now automatically download and install any issue fix patches from ManageEngine for security vulnerabilities detected within
HP Warranty Update
I have added the HP Product Number as per you instructions (Admin, Feed Custom Data) Should the Warranty dates now update Automatically or do I have to manually go to each machine and hit scan for the Warranty fields to update? It clearly states when doing the above: The existing Product Number, Shipping Date and Expiry Date will be overwritten with the above mentioned values, which will also disable automatic warranty scan. As you have to key the HP Product code manually surely it doesn't turn
Add child requests and linked it automatically
Will be useful to create a child request similar as "Copy" with another template and associate it automatically to the copied request.
Prevent acknowledgement email from sending to specific email accounts
Is there a way to prevent acknowledgement/notification emails from being sent to specific email addresses when a ticket is submitted? For example, we have some services that send notification alerts to our help desk to create tickets for service outages.
Request for Incident Worklog attached to project
Hello I attached some request to a project. Each request has worklog. I would like a request to calculate the sum of worklog time by project Thank you
Exchange Reporter Plus build 5703 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5703. The new build will feature the following enhancements and bug fixes: Enhancements: We have improved the completion time for the Essential Data Gathering
AD360 Fixes and Enhancements [2022]
Release notes for build 4310 (Oct 28, 2022) Enhancement: The third-party Zip4j JAR files in the product have been updated to version 2.10.0 Release notes for build 4312 (Dec 13, 2022) Enhancement: Shareable dashboard and widgets: AD360 now allows you
AD360 rolls out build 4304 with in-product push notifications.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4304. Highlight: In-product push notifications: AD360 will notify users about issue fixes, patch availability, and other essential updates through in-app banners.
Opmanager Plus Updates Forcing DB Backup even when opting out in GUI.
Long story short, like all of the servers in our domain, our opmanager server has a 2 hour desktop session limit imposed by our security team. All sessions are logged off after two hours. The issue we are facing is that when we perform opmanager updates,
Technicians Online / Offline
Does anyone have an issue with the all the technicians showing offline when they are actually logged in. I am logged into the system and I show offline. I also verified that another tech is logged in. I have tried different browsers and even Chrome incognito,
Desktop Central Patch Deployment issue
Partch ID 500100, 30716 Are falsely being seen as a missed patch to machines that don't have sql 2014 of any variety installed , anyone else seeing this? This is even after running another DB update this morning. Running Build 10.1.2137.15
Server cant start
Server cant start Service works In startout file last one percentage 89 requestscheme is http
Matrix Report on Dashboard - SDP OnDemand
Is it possible to add a matrix report to the dashboard in SDP OnDemand? I saw some documentation about adding matrix reports to the dashboard but it was for SDP MSP.
Where can I download Netflow Analyzer ???
Dear Support, Please can you share the link to download NetF Analyzer. Been searching but seems like I'm searching on the wrong section. Thanks
Am I the only one that dislikes the way the ad bar looks?
Am I the only one that finds the advertising bar in SDP petty and a huge distraction? My users often ask why it's there or why didn't we enable PMP etc? I don't know. I can see having it there until you are a paying customer. I am a happy customer - but
Max limit for API results from CMDB
I am trying to create a powershellscript which is getting all users from CMDB and writes it all to a CSV. The problem is that i get max 100 rows in return, seems like that is a limit? Anyone can point me in a direction so i can pull all users from the
Can I add additional required fields to approval requests?
When a request is submitted for approval, is there a way to require additional information? For example when we receive a request to purchase something, in addition to an approval we need to know what GL account it should be charged to so we would like
how to search multiple assets at a time
Hi, Can anyone help me with this, I am not able to search multiple assets at a time, how to search that. 5CD203DW22 5CD203DW21 5CD203DW20 5CD203DV19 5CD203DW18 5CD203DW17 5CD203DW16
Locking closed tickets after a certain timeframe
Hello We rolled out ServiceDesk plus to our users at the beginning of 2022, and our users love it. We do have an issue where users have started to re-open closed tickets from over a month ago for new work, rather than raise a new ticket. I can see that
Mark reply as read
It would be great if you could mark a user reply as read even if you dont reply it. So the red envelope dissapears.
Linking Request Ease of Use
Hello! I just have an ease of use request. Would it be feasible to alter the default behavior of request linking? We often have technicians forgetting that linking requests must be done from the parent request, not the child request. When that happens,
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Manage firewall rules using extensive rule management capabilities
Users can't upload file to ticket
Hello, From several days we have this issues when users try to add a file to ticket, access is denied. We try also to server side with the same outcome. We didn't change anything.,we test it to several browsers and the same result.
Integrate Desktop Central and Helpdesk plus (SaaS)
I have both Desktop Central and Helpdesk plus in SaaS form, is there a way to get the two integrated so that workstation from one system can import in to another? Thanks,
having difficulties in remote assistance to agents ( Computer)
Dear Team I'm new to Desktop Central, I have no issues with deploying patches for the agents. I'm trying to use remote assistance to agent ( Computer ) via Remote control, a windows pop out , failed to load. with the Error message "websocket connection
Modify Users Mailadress: JSON Error
DesktopCentral: OnPremise, latest Version, latest Patch Hi all, I try to edit Users mailadress, but after "save" I retrieve this Error "org.json.JSONArray.toList()Ljava/util/List" Any Ideas whats wrong here?
OpManager 12.5.604 - no "Authentication" and SAML sections under "General Settings"
Hi, ManageEngine Community! Release notes for OpManager 12.5.604 (https://www.manageengine.com/network-monitoring/help/read-me.html?servicePacks) are stating that SAML 2.0 capabilities have been introduced, and that there should be the "Authentication"
Different default reply templates for different support groups?
I have multiple support groups configured in SDP Cloud and also have multiple reply templates configured. Is it possible to select a specific reply template to be used as the default for requests in each group? For example, group 1 should default to
A doubt about about let's encrypt certificate
I am requesting a new certificate and would like to import my own key. What is the format of the key file? Thanks for the help.
How to populate tasks details on request description field
Hello team! I found the following script: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description It looks like I need the opposite action, or rather... We use the service catalog function,
EOL for 32-bit installation of Supportcenter Plus
Dear Users, We would like to inform you that the support for 32-bit installation of Supportcenter Plus will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
EOL for 32-bit installation of ServiceDesk Plus MSP
Dear Users, We would like to inform you that the support for 32-bit installation of ServiceDesk Plus MSP will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
Not receiving setup link in mailbox
Hello, I have the following issue: When I’m trying to log into PMP and, at the step for introducing the Microsoft Authenticator code, I want to click on “have trouble using MicrosoftAuthenticator?", next I introduce my username and email in a pop-up window,
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