(IPv4|IPv6) default deny policy is not configured in Linux firewall -- Trigger???
What is the trigger for the following rules? IPv4 default deny policy is not configured in Linux firewall IPv6 default deny policy is not configured in Linux firewall The systems it's flagging are Ubuntu 20.04 with UFW installed and active, with the default
Inventory scan / Excel add-in detection
Hello to all, Does anyone know how to make Central detect add-in installations in MS Office? Actually I can't see any add-in installed when I'm using Inventory. Thank you.
Applying Patches / Manual Reboot
Hello, The ERP team has requested that we apply patches to our Financial / ERP Servers, but the App Support team will do the reboots manually. Is there a way to automate notification or integrate with Service Desk Plus to create a ticket to notify a server
Automated Patch Deployment without approval process -MS Preview patches
How are you all stopping MS Preview patches without having to decline if we have all MS patches auto approve? I don't have Preview Rollup selected under Patch Database Settings but still get MS Previews. ME can you change this so it applies to all MS
Adding Documentation to Assets
Hello, Is there a way to create a new tab for assets for Server Documentation, we're trying to keep all relevant information in SDP, so we don't have to use a different product for Documentation. For example a Web Page tab to provide list all relevant
Incident Report with Scheduled Start Time
Hi, Does anyone have e Report where you can see what incidents have a Scheduled Start Time today. Hope anyone can help, not that good with the SQL in SDP
Upgrading Opmanager Server disk space?
Hello, We have OpManager running on VMWare VM CentOS 7, that is showing this message: Low Disk Space Warning: The OpManager installed machine has only 5.0 GB of free disk space available. Please take the necessary precautions to ensure uninterrupted network
Checklist - Include in Tech Report?
Hello, If I want the answers to associated checklist items to be pulled in a technician report, how would I go about doing that? Thanks, N.
Notifications such as DB Password must be improved and dismissible
Team, The notification to configure a DB password, then the requirement to configure a mail server are terrible. I do not have or need a mail server, and this should not be a requirement to configure a DB password. Further, I am aware that MDM is not
Insert rows into COMMENTS table-SQL Server on-premise
Build # 13.0 Build 13002 Does the COMMENTID column in COMMENTS have the identity specification property set to YES? We are looking to move our existing implementation of ServiceDesk to SQL Server on-premise. The ID column properties for identity specifications
Bulk Import of Computers to EndpointCentral
When I try to import computers into Endpoint Central using the "Import from CSV" file, it says Failed to add details for 7 Unmanaged Computer(s). Is there something I am missing? These computers aren't setup in our domain yet, they are just computers
Export & import data
Hi I would like to ask about ManageEngine - Helpdesk is it possible to export data from on promise (server ) version and imports to Could version ?
I can't uninstall the central desktop agent
Hello friends, I had problems with the current Desktop Central server I had installed and upgraded to the latest version of Endpoint Central, but now I can't uninstall the old Desktop Central agent and it won't let me install the new agent. I no longer
Mozilla fixes several high severity vulnerabilities in Firefox, Firefox ESR and Thunderbird
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 105.0, Firefox ESR 102.3.0 and Thunderbird 102.3.0. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-40959
How to collect data usage from our corporate devices
we are giving unlimited data SIM for all corroborate devices which cost us a lot of money I need to know how to collect the usage of the SIM Data using MDM
Mozilla fixes several high severity vulnerabilities in Firefox, Firefox ESR and Thunderbird
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 105.0, Firefox ESR 102.3.0 and Thunderbird 102.3.0. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-40959
Mozilla fixes several high severity vulnerabilities in Firefox, Firefox ESR and Thunderbird
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 105.0, Firefox ESR 102.3.0 and Thunderbird 102.3.0. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-40959
How can we remove RADIUS settings?
Hello, how is it possible to remove RADIUS server settings from User Managment ? If we try to clear the IP we get the error message "Enter valid server name".
Ticket notes and status automation, based on description
Hi, SDP Team! Is there a way to automate ticket notes entry and status change, based on specific keywords in the ticket description? Scenario/details: One of our backup systems is configured to send a daily report to our SDP instance (via email). This
can not connect
We have SDP installed on prim, Ubuntu server. Issue we are having is that we can not longer connect to the webpage shows not response. nothing has change via configuration or networking. the services is running. database is running. But still no dice.
Mandatory fields for survey
Greetings. One of our customers wants to use the surveys for keeping a track in the atention, but he noticed that it's not possible to make a question as mandatory and because of that, most of his surveys are sent without completion (for example you are able to answer a survey that has 5 questions by only checking 2 or 3 of then). Could it be possible to do so?
Installed Hotfix 10.1.0-SP-2228.5 and No longer accessible form the web.
Hello, I installed the latest hotfix this morning and now I am unable to access MEDC from the web. I am able to access the interface locally just not from outside. All of the local systems appear to be working as normal. I installed the hotfix as I
RDP error
What does this mean: The users have access to the resource, RDP is associated and they can RDP natively.
live Recorded Session
Hello team, Is there a setting where I can join a session in Pam UI without letting the other users take note Thanks
12101 and 12120 both have MYSQL hardcoded in the HASetup.sh script
after breaking my HA setup during my upgrade to 12120, I can't reestablish HA because the HASetup.sh file contains these statements: ------------------------------------------- #!/bin/sh . ./../scripts/setCommonEnv.sh DB_HOME=$SERVER_HOME/mysql if [ -S
Sending email before inactive accounts get disabled and then deleted
I'm new to setting up automation for disabling and deleting accounts in ADManager Plus My managers have asked to automate the process for disabling inactive accounts at 90 days, but they want the users to be emailed 2 weeks (day 76 )and 1 week later (day
Resource questions in Reports, Business rules and Triggers
Hello Team, We are using resource questions in many templates in our organization. For reports, how we can generate it with the resource questions details. Currently in SDP Ondemand, we dont have any option to execute query and get the report. atleast
url to a certain category template...
Hi, I want to use a menu-item in a Joomla instance that will point to a certain template category of the ServiceDesk Plus... When i click on each template category the url (that is shown) = http://r00vmonitoring:8080/Templates.do?module=mergedRequest How can i directly point to a template category (with the sub-items) from outside the ServiceDesk Plus? Greetings, Dirk
Auto-assign tickets based on requester / subject
Is there a way to auto assign a ticket based on who the requester is or what the subject contains?
AD360 intigration
Hi all. I initially installed and configured AD Manager Plus. Then, installed AD360 to trial it. When AD360 was uninstalled, its sub menu was still present in AD Manager. Anyone ever see this or have any idea how to remove it?
[New Release] ADManager Plus' latest build 7151 unveiled!
Hello Everyone, We are happy to let you know that we have released the latest build of ADManager Plus, 7151. This build includes the following enhancement and issue fixes: Enhancement: ADManager Plus can now be integrated with Jira Service Management
Create Bulk Users is error
Dear all, Basing on guile link : https://forums.manageengine.com/topic/bulk-export-of-template. we proposed our Customer who followed up and got error message " icon in Validation Status for information in error" on client environment such exchange server 2013 and AD Manager version 6.3 In order to see more detail, please refer attachment If anyone has an issue the same my issue, please share information Thanks
Of game theory and GPOs - How to configure GPO scope filters in ADManager Plus
If you are a game theory enthusiast, you are probably familiar with the 'Salami slicing tactic'. For the uninitiated, Salami slicing is a strategy where the opponent makes small but consistent moves while making sure they stay well below the threshold
The NCSAM series part-3 - Securing Internet-Connected Devices in Healthcare
It's week 3 of the cyber security awareness month and this post will be focusing on Securing Internet-Connected Devices in Healthcare. One of the most affected sectors by cyberattacks over the years has consistently been the health care sector. The demand
Custom Attribute from Servicerequest into ADMP Connection Window
Hi we have setup the connection to our ADMP successfully an we can create users from the SDP. Also the placement of custom attributes (e.g. AD Manager Attribute, EmployeeNumber) works fine within of the user creation. But always, we have to copy the information
[Webinar] Extend OpManager to monitor databases, applications, cloud services, and more!
Did you know that ManageEngine Applications Manager Plugin for OpManager can give you deep performance visibility into application and infrastructure components (both cloud and
Login to the sdp program by clicking on the link without entering the username and password
HI I want to enter the sdp program when the user clicks on a link similar to the one below. What I mean is that the user can log in as a normal user without entering the username and password in the sdp program. Of course, I know that this has some security
Query Report for Request's History data
Hello, I am deploying a new instance of SDPlus and the customer is asking me if it is possible to run a report that gather the same data that are available on the History tab of a request (see attachment). Could someone help me on identify what tables
Best practice for MFA enabled ServiceDesk Plus (Cloud) account
Good day, I would like to review what are the best practice solutions to securing the service account when all accounts are MFA enabled. Current Azure setup uses contitional access. A Policy is setup to require Multifactor Authentication on all user
SSL Syslog via NXLog Issues
Hi there, We are running Log360 with ELA installed as a component. I am attempting to ship logs from a Windows device using NXLog to ELA over TLS 6514. To test, I started with UDP 514 which were successfully received by ELA. Next TCP 514, which was
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