Need new date parameter added - The stamp when forwarding the received date is using the initial date of the request. Not the last received date.
Currently, SDP stamps the received date with the initial date of the request. There is no $date parameter that I can use when forwarding or resending a request that is the latest received date. So my technicians have to copy and paste in the updated
Expand Customization Options
Hello, Under the 'Customize HelpDesk' page, how do I expand the # of top-line options? I have additional kinds of data that I need to add for technicians to fill out before closing or resolving a ticket. See attached picture for reference. Thanks,
New query report
Hello, I am trying to create a report that will export the location history of a particular user (or two) that I can schedule to run every evening and email the results to me, but I'm new at this and could use some help. Has anyone done something like
This site can’t provide a secure connection
All of the sudden, I cannot access Service Desk on any browser. I get the error: This site can’t provide a secure connection I can access it fine on the server. Any thoughts as to why that would happen? It worked fine last week. Thanks
Custom field selection in SLA criteria?
Hello - We have Custom fields we want to use in the criteria when setting an SLA. Is there a plan to bring Custom fields into the drop down?
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 104.0.5112.102/101 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 104.0.5112.102/101 for Windows, 104.0.5112.101 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Desktop Central Cloud - SO Deployment
Hi, Does anyone know ME roadmap to add SO Deployment on Desktop Central Cloud Version? Thx in advance
Opmanager access
Hey, We are facing a problem in your company with the access of one of our employees in OpManager, when logging in to the tool it returns as "Invalid Username or Password", however the username and password are correct and only that user faces this problem.
Securing Communication using 3rd Party Certificates
our company recently bought desktop Central UEM, our security analyst wants to secure communication using third-party certificate. But we already have the securegateway server installed setup in the DMZ with a NAT to a public IP. Do we still need to secure
Keep me signed in
HI In the login page ' keep me signed in'. Can we set this value somewhere in a config file or DB value? My techs are complaining that they are logged out to often.
Enroll Android devices without Internet access
I am working with devices connected to a network that does not have any access to the Internet. It was my understanding that the MDM on-premise server is able to manage the devices on a network directly, have I just missed some configuration or is Internet
M365 Security Plus' build 4512 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4512. Highlight: M365 Security Plus now supports any custom TOTP authenticator for two-factor authentication. Issue fixed: A few issues have been fixed.
M365 Manager Plus' 4512 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4512. Highlights: Delta Sync support has been extended to group reports, group member-based reports, user license reports, mobile devices and user password
Management Search
Can you please bring back or at least add an option to change the "search ad objects" search box back to the management search and not the report search? The report search is slower and needs to be more exact. For example when I copy a user's name I often
[New release] ADManager Plus build 7150 released with new GPO reports and loads of enhancements!
Hello Everyone, We are excited to let you know that we have released the latest build of ADManager Plus, 7150. Here's a glimpse of the build highlights: Features: GPO management and reporting: Five new reports have been added for enhanced GPO management
You do not have permission to create or modify user accounts in this OU.
when trying to create a user with only create user selected in deligation for HR user.
SDP 13008 Tab Key
Hi. I use to move between fields in SDP using tab key, but with the latest release 13008, if you move to a textbox (for example: worklog description) you can't move out from the box (tab key will be transformed into more space between words, as if you
ADSelf Service plus
What do i need to do if i want my ADSelf Service plus to be accessible from the Internet for external users ? Currently the server is in my LAN for internal users. Management thinks that it is a good idea for users to be able to access this external
Unable to generate report with Approval status "To be Sent" in SD+ Cloud
Hello Team, We are facing an issue with Approval status field in report module. When we try to run the report with approval status as "To be sent" condition then report is generated empty but in system we have many ticket with "To be Sent" approval status.
MFA authentication factors - default factor and mandatory factor
Hello, We would like to configure a default MFA authenticator factor (exemple : code send via email) the first time a user access the portal and after that a mandatory factor (exemple : OTP from an app or Yubikey), becasue we force a user to enroll a
ADSelfService Plus now extends MFA and Password Policy features to product technicians
Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6204, with the following enhancement and issue fixes. Enhancement: The MFA and Password Policy Enforcer features have now been extended to technicians who use
Remove the letter limit in coloms
It is really annoying that there is this letter limit, and i can't be the only one thinking that. Just have a look at the attached screenshot. Can you please make it default with out the limit, and for those where it works better with a limit, then have
Problem Initating remote connection to Linux endpoint
Hi All, Hope someone can assist with an issue I've been banging my head against the wall with for a couple of days now. I am trying to connect a Linux Mint machine to my Endpoint Central service, using the manually installed agent. The agent installs
[SDF-46697] Assign task to user
Hi. There is any way to assign a task to an requester under requests?
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus (August 25)
Hi there, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 25, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
Age Report of pending tickets of particular support group
Can someone help me to get the query to generate the report of all pending tickets of specific group along with the age of ticket and report with number of tickets in different priority like below Priority 0-14 days 15-30 days 30-45 days 45- 60 days
Integrations with AWS Iam
I am wondering if there is any integration with Amazon web services. We are working on automating some IAM user's passwords resets and wanted the new passwords to automatically push to password manager pro. Is that possible?
Report on Asset's Supported by relationship with Support Level.
I'd like to realize a report showing the relationships between Workstations or Servers and Support Group including Support Level. Is there anyone who has already tried to get this?
Delete patch installation files
Is it possible to clean out the old patch installation files for SDP located in the following directory? ManageEngine\ServiceDesk\Patch
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
APIs
Afternoon All, Has anyone had experience building an API script which would extract data from NCM (such as Device info) and then displays such information into a table of some sorts. cheers.
MeDC randomly shutting down Windows 8.1 clients
Hi, I have a problem since one month or so, the DC agent is randomly shutting down our Windows 8.1 clients (12 computers which are kind of kiosk terminals) . Shutdown reason given : Your Computer has been patched for Critical updates and has to be shutdown.
Endpoint Central OSD Device code - how does OSD decide is a particular computer is a laptop / desktop / Surface or Virtual?
We are trying to use OSD to deploy Windows 10 to a bunch of machines and want to use the Device code option to have the computer name be the Service Tag or Serial Number followed by a D for desktop and an L for laptop. That should be as simple as specifying
Steps to protect ADAudit Plus from Log4j vulnerabilities
Note: This post is not applicable for customers running build 7060 and above, as ADAudit Plus comes bundled with Log4j version 2.17.1 which is not affected by the 3 vulnerabilities (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105). We strongly recommend
How to file monitor with date format %y%m%d on Linux server?
How to file monitor with date (using variables like %y%m%d) on Linux server? Example: path= /app/oracle/log/logfile_2008-08-11.log Every day the file name changes, example: path= /app/oracle/log/logfile_2008-08-11.log How to use variables like %y%m%d
Name picker field in ServiceDesk Plus Cloud?
Is there a way to create a new field in ServiceDesk Plus Cloud such that the field is a drop-down list of Requesters? Even better, would be that the drop-down list is a member of a specific organizational role?
[API] How to update a pick list UDF field through the API?
We currently have several custom UDF pick lists in our instance, and one of them is something we'd like to automatically sync from another source. I'm looking at creating a script to automate this for us so we can be sure the SD Plus UDF pick list stays
Worklog Queries for various modules
Worklog Queries Database : PGSQL Request Charges SELECT COALESCE(wtk.WORKORDERID , wo.workorderid) "Request ID", CASE WHEN (tk.TASKID) IS NOT NULL THEN (wo2.TITLE) ELSE (wo.TITLE) END "Title",cast((ct.TIMESPENT/1000 * interval '1 second') as varchar) "Time Spent",to_timestamp((ct.createdtime)/1000)::TIMESTAMP "Time Spent Created Time", rctd.FIRST_NAME "Time Spent Technician" FROM ChargesTable ct LEFT JOIN WorkOrderToCharge wotoc ON ct.CHARGEID=wotoc.CHARGEID LEFT JOIN WorkOrder wo ON wotoc.WORKORDERID=wo.WORKORDERID
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