change icon in the title tab to custom icon
I am trying to change the icon in the title bar (a.k.a. the broweser tab) I have already changed the rebrandinfo.xml to change the title across all of the pages, but i would like the change the icon as well. How can i do this? thanks
Rebranding - Text and logo in the browser tab
ServiceDesk Plus - Be Your Own Brand An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. Basically a customer had used themes and custom logos to change the appearance of their ServiceDesk Plus installation to suit the organisation. However, they wanted to change the ManageEngine ServiceDesk Plus title text and logo in the browser tab when using the product: Now it's been possible to change these options for some time but it can be a little confusing as to the
Wake on LAN
Has anyone gotten WOL to work in their environment? I have enabled all the required settings but now because of disabling deep sleep state Desktop Central still thinks our computers are on when they are not. This still doesn't work even after following
Where to edit email template, 2FA
Hi, We are looking for the template for below message, where can we find it? ```Dear user, One Time Password (OTP) to access the product web console is 123456 The OTP is valid for 15 minutes till Jun 16, 2022 02:53 PM (Central Server Time) Do not share
making a multi file MSI installer with cab files
the only way i can see to do a msi installer that has it's own additional files and folders is via share drive and the share drive always shows up blank despite having all sorts of things in it.
Windows Server Script Template
Is there any script template for DataSecurity Plus response? For example, I configure Alert in File Audit, to send alert when user delete file/folder with threshold 300 in any 1 minutes. Then want to add response script to disable/prevent user to delete
Endpoint Central Update Old Ticket
Hello, We are currently on version 10.1.2220.4. Our Endpoint Central instance just notified us that version 10.1.222.0.12 is available for download. We have an old ticket (ticket # 2759971) that dealt with a previous update that broke our OS Deployment
PAM360 new build 5550
Hi, PAM360 build 5550 has been released and is now available for download. This release comes with a new integration for data encryption. For more details, please see our Release Notes of this upgrade pack (build 5550). How to Upgrade to Build 5550?
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
Promote a Request to a Change
Is there a way to promote a Request (either Incident or Service) to a new Change? Ideally Request would get closed, history would note "promoted to Change ID 5555", All Request Info would transfer into a New Change using default template. Possible now or would this be an EXCELLENT new feature request? Thanks
[SOLVED] How to delete "administrator" and "guest" in acces portal?
Hi How i delete or hide "administrator" and "Guest" from de acces panel?? Thanks a lot
SSH slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
Importing requests does not import the created date
I have old requests from our old system I'd like to import, but when I do, the created date is always today's date. I've tried via CSV, Excel, etc, always changing the date format to fit the file, but it never seems to work.
Service desk plus / Service de messagerie Office 365
Quels sont les paramètres nécessaires sous les paramètres du serveur de messagerie pour configurer les paramètres de courrier sortant et entrant et sortant pour Office 365 dans Service Desk Plus ? j'ai essaye de configure mais ca ne fonctionne pas. Serveur
This site is not secure
Hi, I have just installed ADSelfService Plus in my test environment with the following settings: Installed ADSelfService Plus on Win 2019 (Domain Controller) Installed ADSelfService Plus Agent on the same Win 2019 (Domain Controller) Configured SSL and
What attribute determines if password is almost expired?
Hi All, I'm working with fine grained password policies in Active Directory, and we use this service to send out password expiration email reminders. I wanted to find out what ADSelfService Plus uses as an attribute for determining passwords that are
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
error 404 after update to 7080
Hi ALL Anybody has similar issue in build 7080
Just thought I would share. How far back you can see event data.
If anyone is wonderirng ever, to confirm when you started receiving data on your ADAudit server, just navigate to the following path: "Program Files\ManageEngine\ADAudit Plus\logs\wrapper.log" At the top is when the ADAudit service first started. So we
Unused categories, sub categories and items
I'm looking to run a report of unused sub cats and items over the last year. A previous question had a link to a thread which no longer exists. How can I run this report please?
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
Do I need to buy Endpoint Central for scanning assets in SD?
We have SD 12000 now, enterprise perpetual license with AMS expired. For some reasons IT asset scanning was disabled years ago, but we want to implement it again. I downloaded Endpoint Central, install it on the same server, but it says it will work for
What happens to AD deleted computers
Hi, Currently I have a group in AD that contains all the computers I want PMP to manage. The sync runs a couple of times a day so when new computers are built part of the process is to add them to the AD PMP group. But what happens when a computer is
SLA Escalation
Hello, We have several service groups and several team leads. We would like to put different service groups and Team leads in one escalation level. Is there is anyway that we can make this happen? to differentiate between the Technicians and Team Leads
Change approval Levels should trigger automatically
I am defining workflow for Change. During that I need multiple approval levels which should be triggered automatically once change reaches to Approval stage. Once level 1 approved, should trigger 2nd level and then 3rd, only then change status update
Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
Interface RX / TX utilization show in K bytes
Hi Team, Right now network interfaces utilization is showing in K bytes. It will be great if we can change it to MB or GB format as per interface utilization. Can you please check the feasibilities and update us. Thanks Mostafiz
SCEP Server unreachable
Hello We have configured everything according to the guide, we had also ME Support who helped us. But the Tablet cannot get the certificate, when we assign the profile to the tablet we get an error on the Profiles page of the device: mdm.agent.payload.scep.certificate.scep_server_unreachable
Server migration
Hi, Currently starting to investigate how to migrate my Desktop Central setup to a new server and I've been reading through the guides here : https://www.manageengine.com/products/desktop-central/desktop-central-server-migration-how-to.html and here : https://www.manageengine.com/products/desktop-central/server-migration-change-ip.html What I can't seem to get my head round though is it references a couple of times that you don't need to download an exe and install it, just copy the folder over?
[SDF-101575] Space management
Hello, Just watched the new features session, and found the Space Management function under the Facilities instance pretty interesting. Is there any plans for this to be made available under the IT instance? Not sure about other companies, but I believe
Backup conversion from version 10 to version 11 of Fesktop Central
Good morning, I need to convert the database backup from version 10 to version 11 of Desktop Central, how can I do that? Good morning, I need to convert the database backup from version 10 to version 11 of Desktop Central, how can I do that? I also need
Desktop Central Service Stop
Dears, Good Day Kindly be informed that, when change DB From PostgreSQL to MS SQL the desktop central service stop working. Your Advice Please Desktop Central Version 10.1.2220.11 Best Regards, Omar Rashad
Calendar App not showing up on Work side of Android (Work Profile)
Recently I have discovered Android devices we are enrolling are not getting the Calendar app to show up on the Work side. This is a change as I have not had any issues with this except in the last two weeks or so. We use Enrollment Invite. Has anyone
How to refer to default settings in Business Rules and SLAs for sites
Hi I have about 21 sites and every site has its own Support Groups but all sites have the same SLA and Business Rules. SDP must copy SLA and Business Rules from the default setting to other sites and when an SLA or Business Rules had changes in the default
Cannot select "Vertical" display value if user display language term is not equal to translation
When adding a custom field using the type checkbox with multiple values it's impossible to use "Display values: Vertical" when the user display language translates to something other than "Vertical", i.e the swedish translation is "Vertikal". Select list
Set Category and Sub-Category in a Custom Script
I have ran into an issue of not being able to set the category and subcategory for a ticket using custom scripting in form rules. I have created a category "Network" and Subcategory "Wireless", and I am currently running the following code to no success.
Issue using a custom schedule script to close tickets
Hi, Referring to this article in the Custom Scripts knowledgebase: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-close-requests-that-are-in-a-specific-status-3-12-2019 We want to close all spam tickets, so this is the SQL
Auto close a specific service request
Hi, looking for some guidance on something - I want to create an automation trigger with a custom action. I would like to be able to trigger an email to send to the requester and auto closure of a specific service request template. To put the forum in
Remove/hide default incident template
Hi, I need to remove/hide default incident template from technicians view. I've hidden it from user's view but now it needs to go away from technician view completely. Thanks.
Having Trouble While Working on this Software
Hello everyone, I have been having a problem for a few days that I cant seem to solve it anymore. I recently installed this software. But for a few days I am having a problem when I am working on this I received this error message "explorer.exe class
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