Problem while Starting Server, System halted
Hi, I'm having issue trying to start up a SDP MSP server. I try it in Linux and Windows and had the same result. I download the last installer from the site. I had attached the logs. Hope you could help me, Thanks,
Report showing people with multiple assigned workstations and show their manager
I'm attempting to do 2 things: Create a report that lists only individuals that have more than 1 workstation asset assigned to them. On the report, include a column showing the assigned users manager display name. The final report would give us a breakdown
Offboarding\Onboarding - Working backwards from end date?
I'm struggling to see how we can use the built in features of SDP Cloud for onboarding and offboarding. END dates are always known. Currently our onboarding and offboarding templates have tasks, with specific technicians assigned to said these tasks.
Secure Gateway 90096 Hotfix update error
Hi, When updating the Mange Engine Secure Gateway to the latest Hotfix of 90096, it installs but fails saying it was unable to complete the update and to run the FSConfigure batch file and to try again, once again this fails to install the hotfix and
Report of users field "Requester allowed to view"
Hello, Is possible to know which users in ServiceDesk Plus (version 11, SQL Server) have the following option configured? Requester allowed to view --> All their Department requests Thank you.
AD360 rolls out build 4308 with support for SharePoint Manager Plus integration.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4308. Highlight: SharePoint Manager Plus integration: Manage, audit, and secure your on-premises and SharePoint Online environments by integrating SharePoint Manager
camera access
Regarding the MDM solution, is there a way to hide the camera access but at the same time allowing the camera functionality to other app? I know is a peculiar issue, but this the scenario (for a iPhone with iOS 13.x) : The company X, for security reasons, does not allow phones on work area, but it will allow one app which keeps track of production issues, this app may take photos of certain processes. So Im looking for a way to hide/block the default camera app but at the same time allow the production
RecoveryManager Plus rolls out build 6053.
We are glad to release the latest version of RecoveryManager Plus build 6053. Enhancements: Support for modern authentication: You can now configure Microsoft 365 tenants which have modern authentication enabled. Advanced search filters: Search for particular
Help with SQL query for tickets over 1 year since they were last active
For scheduled data archiving, we have the rule to archive tickets for 'Closed only' and 'Closed date before 3 years'. We want to ensure that tickets are not left open so that they can be properly archived, and not take up excessive and unnecessary space
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
Displaying printer information in Arabic as ???? after scanning with snmp protocol
HI After scanning the printer with the SNMP v1,v2 Protocol,Then I change the language to Arabic and click on the name of the printer in the Asset section , all the items in the printer input units section and Printer Marker Sub Units and Printer Marker
Google fixes a high severity vulnerability in its Chrome 105.0.5195.102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.102 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3075 Insufficient
Google fixes a high severity vulnerability in its Chrome 105.0.5195.102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.102 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3075 Insufficient
Google fixes a high severity vulnerability in its Chrome 105.0.5195.102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.102 for Windows, Mac, and Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-3075 Insufficient
What is Password to restore database to another server ?
Hello everyone. I need to migrate a AdSelfService to another server. I make a backup with 'Auto Backup' option, but in restoredb.bat i need to enter a password, but I don't know what the password is. AdSelfService Plus Build: 6100
SMS not send
Hello everyone, I got a funny problem and i can't find a way to solve it. We have three different ways to enter mobile numbers to get the sms verfication code: - 01... - 00491... - +491... The first two types are working. in the "serverOut" logfile, those
Patch Scan = Vulnerability Scan?
I have an issue with home VPN users who get on network for like 1hr and sign off. Their laptops might be fully up-to-date, but still show as having vulnerabilities (because they didn't scan in the 1hr of being on network). How can I manually initiate
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
Notify an individual by email when a request is submitted for a particular template
Hi folks, I would like to alert a specific user by email when a ticket for a certain request is submitted. The ticket would be submitted via the support portal using a templated request (specific template), and I want to alert the manager of another group
adding proxyAddress to CSV import file
Trying to use this header in a CSV file while creating DLs, to add a second email address to the DL. Doesn’t appear to work. Anyone know how to add additional smtp addresses via CSV? Regards, Dennis
"Groups for Users" Report showing wrong results
when running the report "Groups for Users" for any user, it shows them belonging to groups that they definitely DON"T belong to. I'm getting inaccurate results with this particular report. Version: 7.1.0 Build: 7151
[Free Training] Secure IPs and switch ports from rogue access with OpUtils
Rogue attackers might be infiltrating your network right now! Join us as we discuss how to optimize your IP address and switch port management strategy, and learn how to secure your network and handle attacks efficiently with OpUtils. Register now! Here's
Hotfix Update got failed, unable to start the service.
ManageEngine_Endpoint_Central_10_1_0_SP-2220_12 update getting failed now i am unable to start the service.
Task status actions?
Hi All I have a task status of Cancelled which is either a default or a previous tech added it ( it just closes the request with no further questions or resolutions). I would like to have the same functionality for a Reviewed and Closed status - how can
ServiceDesk Plus Update 10503 and missing Service Catalog
Hi all, We have updated to the latest version of SDP (10503) and I was looking forward to the new look and feel of the Service Catalog. I can go in and change the layout to the new card view, but I cant see anything. in fact all views are now broken.
incedent cataloge doesn t display to demander
i already create incedent template modules but it doesn t display to the users only the default tecket are display is look like that
Mail server modern authentication?
On this page. https://help.sdpondemand.com/new-mail-server-settings$o365-outlook There is a button to switch modern authentication and basic authentication. But there is no button on our system. how do i make it show up ? Thank you.
Google fixes a critical and several high severity vulnerabilities in its Chrome 105.0.5195.52/53/54 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.52/53/54 for Windows, 105.0.5195.52 for Mac, and Linux. This update comes with 24 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 105.0.5195.52/53/54 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.52/53/54 for Windows, 105.0.5195.52 for Mac, and Linux. This update comes with 24 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 105.0.5195.52/53/54 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.52/53/54 for Windows, 105.0.5195.52 for Mac, and Linux. This update comes with 24 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
[SDF-72549] managing O365 software in Manage Engine
O365 isn't scanned software. Does anyone know the best way to set this up in ME so it all links through the users and contracts etc, with the PO.
Steps to block the 'Upgrade to Windows 11' notification in Windows 10 systems.
Hey everyone, This forum walks you through the steps to block the upgrade to Windows 11 notification for Windows 10 users. There are two methods to do so, as you'll find below: Method 1 Disabling/Enabling the notification via patches Step 1: Navigate
Downloaded patches
Hello! Under Patch Mgmt>Patches>Downloaded Patches it use to let you delete patches that failed to download. With a recent update, we can no longer remove patches that failed to download unless we download them first, then upload them and then delete
The ADSelfService Plus mobile app now supports MFA for app login, Passwordless login and more!
Hey there! We are thrilled to announce the release of ADSelfService Plus' latest build, 6207, with some major updates to the ADSelfService Plus mobile app. Features: MFA for mobile app login: ADSelfService Plus mobile app logins can now be secured with
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus Cloud (August 24)
Hello Everyone, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 24, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
Delete old Desktop Central updates from server
is there a way to automatically delete the old .ppm and extracted patch files from the server automatically? I know you can manually delete them to save space at the cost of not being able to go back and uninstall the patches if there were to be an issue but I was looking to automate it. Maybe by a schedule, like after a patch has been installed for 90 days, or possibly just keep a certain number of patches in history then purge like they do with backup files. The issue we are having is that we
[SD-36629] Approve description
When approver approved a request and add description, I dont' see the Approve descriptions in History?
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Automated task assignment problem
Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto
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