Asset Scan Failed after Upgrade to 11301
Hi I have a problem after installed servicedesk plus Last service pack I upgraded servicedesk pluase to 11301 And also installed desktop central last hotfix(10.1.2121.4) But now i can't scan workstation through servicedesk plus Error is:FAILED : Scan
How do you find the superseding patch?
We're doing some clean up and have come across a few machines that are missing some patches. For example. we have a couple missing KB4586793, which has a Desktop Central Patch ID of 30252 and a BulletinID of MS20-NOV3. However, it says it was superseded
Custom Policy on compliance Feature
Hi, Understand on the latest version of desktop central there is a feature called "COMPLIANCE" and wondering if there is any chance that we can upload our internal policy hardening & monitor, audit it time to time ? also aware that the current built base
BitLocker components are not installed in this system.
Hello. Why is Bitlocker not displayed if it is on my laptop and the drive is encrypted? "BitLocker components are not installed in this system. Data will be available once BitLocker components are installed." Server Central Server : 10.1.2220.10 Distribution
SNMP polling for ifdiscardout AND ifdescription
Hi - we're trying to pull off ifoutdiscards to track by interface. This is straightforward enough using a monitor, but only gives us the ifindex. How could we get OpManager to present ifoutdiscards along with the relevant interface name? Thank you.
LifeCycles: Add drop down or multi select for group field inputs in Request Life Cycle rules
When editing request life cycles, making rules that rely on group names could be improved if the field allowed you to select from a list of pre-existing support groups instead of requiring you to input text. I assume that if the group name is ever edited,
How to auto assign to group based on category
Hi, please can you advise how I can auto assign Incidents based on the selected Category to a resolver group? We only have two resolver groups, with multiple categories between them.
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)
Hi there, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service
SAAS Response time
Is anyone else running into issues with how slow the system has become? We are at the point where there are times it is unusable. We have cleared cache, run browser in private, tried Edge and Firefox, tried it from home and in office and it has just become
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices ( September 28)
Hello Everyone, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Automated patching question
Our current MSP has an option for patching where if an endpoint missed it's last patch window because it was offline, it would install patches the next time the device came online. Is there such an option in Endpoint Central?
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Problem with Associate Existing Keys with Users
Hello, We have fresh install. Version:5.5.5 Build Number: 5550 Os: Windows After importing a ssh key, I try to assign this key to a user. But I have error - No Credential Available I would be grateful for your help.
CAPTCHA Generation
Hello. The login page does not generate and display a CAPTCHA code. Our users can't login because of this problem. Requests to https://[PMPURL]/captcha/j_captcha?t=0.34031247921223906 return an empty response. Please help us to resolve this problem. We
Android Temporary Passcode applied always
I noticed that the temporary passcode will be applied always, also if a passcode already exists on the device.
"Software" appearing / setting up to pick in requests: BIG issue for us
We support IT Clinical systems (AKA software) yet cannot log calls against the software in question. I would like to ask that this be developed so it can be utilised similarly to how (hardware) assets currently works. For us - our Software is NOT workstation
SSH Slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
Deployment and configure manageengine Password Manager Pro.
Hi Community. Can anyone share a guide on how to set up and configure windows server 2019, number of users is 500!
database superuser password behaviour changed
Hi, in Version 12.1 (12110) the following change has been implemented. Hereafter, the PostgreSQL superuser password will be auto-generated and encrypted for every new instance of Password Manager Pro and will be maintained in the 'database_params.conf'
Pass-through authentication in the portal
Good afternoon. Is there an option for end-to-end authentication for users who log into the Self-Service Portal? What would you not have to enter the login password, but already substituted from under Windwos? (SSO)
Access rights to user's dot files and folders are not restricted ::: Solution?
Greetings, I'm trying to figure out what the solution for the finding Access rights to user's dot files and folders are not restricted is. is this specific scan looking for dot files in the root of user's home directories that are not owned by that
[Analytics Plus webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you a free webinar that details a 4-step plan to fortify organizations against cybersecurity threats . Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Note: In case these timings don't work for you,
Knowledge Base
Hello, I'm wondering how to set up a knowledge base in Service Desk Plus. The integrated solutions are very poor with functions and I wouldn’t call it a KB. Does somebody have experience integrating a "really" KB in SDP? Or maybe a recommendation
ME Desktop Central Agent is not sending information
Hi, Hope you can help me, we have the issue that some agents are not reporting the status to the Manage Engine server, they are running aparently with no issues. If we run the "Troubleshooting" tool the problem gets fixed. But, how to do this without
sms configuration %mobNo% variable usage
Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted
Self Service Portal - Publish to AD Group
Is there any way to publish software packages to members of a certain active directory group? We seem to only be able to publish to a custom group which can't be targeted to anything AD related.
GPO
How to configure GPO?
ESXi and VCenter not showing Syslog events
I have added two ESXi Hosts along with a VCenter server but no data shows on the Syslog events. ESXi and VCenter configured to send logs to the Syslog server. Get an error when trying to verifying Login after adding VCenter through Settings | VM Management
Copy of allready Schdeuled report
Would be great to have the possibility to "Save as new" or "Copy report" in Scheduled reports. Regards Michael
Webhook technician details
I want to send a notification to Rocket.Chat user when a ticket is updated/responded. I created a webhook with the content below. { "alias": "Helpdesk", "channel": "@username", "avatar": "http://192.168.2.16/img/logo_sdpplus.png", "text": "Nova
[SOLVED] Dynamic request approval using FAFR and custom triggers
Hi Support Team, I encounter some issue during setting up by referring to this article How to implement dynamic request approval using FAFR and custom triggers. (manageengine.com). Attach the error code for reference.
Auto Assign User to Site / Deparment
Our environment has thousands of users, from many domains. As such, having a directory sync is impossible (unless they allow us to provision from OneLogin, which is our source of truth) Because we get many email tickets from users not yet associated
Export a template to an excel spreadsheet
Hello Support, Is there away to export a Incident template or Change management template to an excel spreadsheet?
Vendor - Additional Fields?
Nowadays is quite common to have online account with vendor who offers purchases though their e-commerce site so we have to keep details about it. There usually couple of phones that you need to know (account manager direct, 800, technical support). I don't think anybody cares about fax numbers anymore at least not IT guys. In short, how can I add more fields to Vendor?
How to create a request in another instance from another request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
Creating Computers Feature Request
Are there any plans to add the ability to modify the Active Directory group that can join the computer object to the domain while creating it in AD Manager Plus?
ADmanager - Domain Configuration - Status The user/system has no admin privilege
Hello everyone. I created a service account to use the admanager app. In Domain Settings appears the legend "the user/system has no admin privilege". I had this manual https://download.manageengine.com/products/ad-manager/permissions-required-for-the-ad-account-configured-in-admanager-plus.pdf and
Using REST API to delete computer account
I'm trying to find an easy way to make a call to delete a Computer Account. From what I can see, I can create a workflow request to delete the computer account. Though it needs to be approved. Unless there is a way to auto-approve a workflow.
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