How to auto assign to group based on category
Hi, please can you advise how I can auto assign Incidents based on the selected Category to a resolver group? We only have two resolver groups, with multiple categories between them.
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)
Hi there, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service
SAAS Response time
Is anyone else running into issues with how slow the system has become? We are at the point where there are times it is unusable. We have cleared cache, run browser in private, tried Edge and Firefox, tried it from home and in office and it has just become
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices ( September 28)
Hello Everyone, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Automated patching question
Our current MSP has an option for patching where if an endpoint missed it's last patch window because it was offline, it would install patches the next time the device came online. Is there such an option in Endpoint Central?
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Problem with Associate Existing Keys with Users
Hello, We have fresh install. Version:5.5.5 Build Number: 5550 Os: Windows After importing a ssh key, I try to assign this key to a user. But I have error - No Credential Available I would be grateful for your help.
CAPTCHA Generation
Hello. The login page does not generate and display a CAPTCHA code. Our users can't login because of this problem. Requests to https://[PMPURL]/captcha/j_captcha?t=0.34031247921223906 return an empty response. Please help us to resolve this problem. We
Android Temporary Passcode applied always
I noticed that the temporary passcode will be applied always, also if a passcode already exists on the device.
"Software" appearing / setting up to pick in requests: BIG issue for us
We support IT Clinical systems (AKA software) yet cannot log calls against the software in question. I would like to ask that this be developed so it can be utilised similarly to how (hardware) assets currently works. For us - our Software is NOT workstation
SSH Slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
Deployment and configure manageengine Password Manager Pro.
Hi Community. Can anyone share a guide on how to set up and configure windows server 2019, number of users is 500!
database superuser password behaviour changed
Hi, in Version 12.1 (12110) the following change has been implemented. Hereafter, the PostgreSQL superuser password will be auto-generated and encrypted for every new instance of Password Manager Pro and will be maintained in the 'database_params.conf'
Pass-through authentication in the portal
Good afternoon. Is there an option for end-to-end authentication for users who log into the Self-Service Portal? What would you not have to enter the login password, but already substituted from under Windwos? (SSO)
Access rights to user's dot files and folders are not restricted ::: Solution?
Greetings, I'm trying to figure out what the solution for the finding Access rights to user's dot files and folders are not restricted is. is this specific scan looking for dot files in the root of user's home directories that are not owned by that
[Analytics Plus webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you a free webinar that details a 4-step plan to fortify organizations against cybersecurity threats . Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Note: In case these timings don't work for you,
Knowledge Base
Hello, I'm wondering how to set up a knowledge base in Service Desk Plus. The integrated solutions are very poor with functions and I wouldn’t call it a KB. Does somebody have experience integrating a "really" KB in SDP? Or maybe a recommendation
ME Desktop Central Agent is not sending information
Hi, Hope you can help me, we have the issue that some agents are not reporting the status to the Manage Engine server, they are running aparently with no issues. If we run the "Troubleshooting" tool the problem gets fixed. But, how to do this without
sms configuration %mobNo% variable usage
Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted
Self Service Portal - Publish to AD Group
Is there any way to publish software packages to members of a certain active directory group? We seem to only be able to publish to a custom group which can't be targeted to anything AD related.
GPO
How to configure GPO?
ESXi and VCenter not showing Syslog events
I have added two ESXi Hosts along with a VCenter server but no data shows on the Syslog events. ESXi and VCenter configured to send logs to the Syslog server. Get an error when trying to verifying Login after adding VCenter through Settings | VM Management
Copy of allready Schdeuled report
Would be great to have the possibility to "Save as new" or "Copy report" in Scheduled reports. Regards Michael
Webhook technician details
I want to send a notification to Rocket.Chat user when a ticket is updated/responded. I created a webhook with the content below. { "alias": "Helpdesk", "channel": "@username", "avatar": "http://192.168.2.16/img/logo_sdpplus.png", "text": "Nova
[SOLVED] Dynamic request approval using FAFR and custom triggers
Hi Support Team, I encounter some issue during setting up by referring to this article How to implement dynamic request approval using FAFR and custom triggers. (manageengine.com). Attach the error code for reference.
Auto Assign User to Site / Deparment
Our environment has thousands of users, from many domains. As such, having a directory sync is impossible (unless they allow us to provision from OneLogin, which is our source of truth) Because we get many email tickets from users not yet associated
Export a template to an excel spreadsheet
Hello Support, Is there away to export a Incident template or Change management template to an excel spreadsheet?
Vendor - Additional Fields?
Nowadays is quite common to have online account with vendor who offers purchases though their e-commerce site so we have to keep details about it. There usually couple of phones that you need to know (account manager direct, 800, technical support). I don't think anybody cares about fax numbers anymore at least not IT guys. In short, how can I add more fields to Vendor?
How to create a request in another instance from another request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
Creating Computers Feature Request
Are there any plans to add the ability to modify the Active Directory group that can join the computer object to the domain while creating it in AD Manager Plus?
ADmanager - Domain Configuration - Status The user/system has no admin privilege
Hello everyone. I created a service account to use the admanager app. In Domain Settings appears the legend "the user/system has no admin privilege". I had this manual https://download.manageengine.com/products/ad-manager/permissions-required-for-the-ad-account-configured-in-admanager-plus.pdf and
Using REST API to delete computer account
I'm trying to find an easy way to make a call to delete a Computer Account. From what I can see, I can create a workflow request to delete the computer account. Though it needs to be approved. Unless there is a way to auto-approve a workflow.
How to create a request, from another request in another instance when approving or closing the request.
Case: If I have a request in one SDP instance, and by one of these two actions (approving the request or closing the request), a new request is created in another SDP instance. What steps would I have to take to perform this action?
AD360 Licensing?
Hello. I currently have ADAudit Plus, ADSelfService Plus, and ADManager Plus as standalone products, but I'm interested in integrating these three products into AD360. Do I need to purchase new licenses for these products for AD360 or do I just install
Office 365 hybrid mode
Hi, we are currently migrating to Office 365 and we use AD Manager to create all of our accounts. We have got it working with O365 and can create mailboxes in the cloud, BUT, since we are in mixed mode we are not getting "Remote User Mailbox" contacts created for the user. I've tried using the mail enabled user on exchange settings but this doesn't create a remote user mailbox contact on our on-prem exchange. Is this a feature or not at this time? We could create exchange accounts and then migrate
ServiceDesk Plus Cloud Features Road Map Issue
Hello Team, Service Desk Plus Coud Road map is not updated properly. We are monitoring from last few months its just updating the date but no informations are updated. There are many features are released already but still showing in roadmap testing phase
How to send announcements to Host?
Good Day Please advise if there is a method to send an announcement to a hostname instead of the username. I have a user using multiple workstations and would like to send an announcement to that user on a specific hostname only, not all workstations
In Asset Explorer, when importing a CSV file I get this message: The value indicated for the “chooseCSV” parameter is not valid
En Asset Explorer, al importar un archivo CSV recibo este mensaje: El valor indicado para el parámetro "chooseCSV" no es válido
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