Change asset status from a ticket
Good day, Is there any way to change the status of an asset when you create a request or a CR? When a technician review a ticket, maybe he will need to change the asset status as "In repair" or "Expired" (If a PC or laptop can't be fixed). Or when we
read mails from members of group or role with deluge
hello, is possible to get a email list from all members of a group with scripting? In example: group field is: helpdesk script deluge (imagine): helpdeskMailList = requestObj.get("group").get("mails")
[SDF-98513] Reply all and BCC in next release?
In looking at the next release of SDP. I see there is Reply All option in request conversation and description sections I hope this means that there are additional changes in the way SDP currently works. Currently, if there are CC'd recipients in the
Same user in different ESM instances
Hello, Hope you are doing well. Can you please share the configuration steps to arrange a user who is end user for Instance 1 whereas same user is technician in Instance 2. At present, it has been noticed when a user login he can see dashboard with Instance
How to create a widget
Hello I need a dashboard widget that shows me the components and their count in bars How can I make it?
802.1x support
Is there a product that supports 802.1x authentication support and MAC address authentication like a radius server?
Problem with Tenable IO integration
Hi When entering the keys and clicking save we just "oops something went wrong"
request "Need more information" for approvals
Dears, any update about the below feature and when will be release ? and what's options will include this this option it's taken very long time and still under implementation
Migrating PMP to new server
Hi, I am currently running PMP with SQL Express as its backend database. I will be decommissioning the current server soon and want to migrate to an upgraded Windows server using SQL 2016 (not express) as the backend database. I will also be implementing
Report modified Configurations
Hi, I've created a scheduler (SQL) report to mail changed configurations daily. This is working fine. Now I try to get the information of last modified date and which technician modified the configuration. But i cannot figure out where this information
Final Reminder- Last call to upgrade!
This post is a final reminder to upgrade your 32- bit server installed machines. This is with reference to the post released in July wherein we informed that we are calling off support for 32-bit OS Secure Gateway Server. We had also mentioned 31 December
Query to return active Category/SubCategory/Item
Hi guys, I've got a Custom Query that returns the Category, SubCategory and Item names from ServiceDesk Plus but I can't find a way to filter it so that only ACTIVE records show. I've observed that each related table has an 'IsDeleted' column, but in all records (active and inactive) that field appears to be empty. My query follows - would appreciate assistance on filtering to show just the active records: SELECT cd.CATEGORYNAME "Category", scd.NAME "Sub Category", id.NAME "Item" FROM CategoryDefinition
Passing Ctrl - Y to configlet
Hi, I'm trying to perform backup of Avaya 4926GTS switch but the switch requires you to press Ctrl + Y before you can login to the switch. Using the normal backup operation was not successful so I'm trying to use configlet but there seems to be no way
Trying setup backup failure alerts for backup servers(Linux)
Trying setup backup failure alerts for backup servers(Linux)
How can I create a service request template that requires approval?
How can I create a new service request template that require approval? If I look at one of the ones that comes included, such as user permissions it has more details for approvals under the workflow tab. In a new template I create, I only get the options
Stock Management
Forgive me if this feature already exists (could someone point out where it is?). We have a stock of toner for photocopiers, and it can be hard to keep track of how much toner is left so more can be ordered. What I was thinking for this feature if (for example) toner was added as an item with a quantity, then when an incident is created, there would be a field for the item that is required for the incident (in my example it would be a toner cartridge). When the incident is resolved/closed, the
Cannot execute custom scripts
Hello, I am fairly new to Desktop Central, so please bear with me. I tried to run a custom script to disable Google chrome's password manager. The script is as follows: REG ADD HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome /v PasswordManagerEnabled
Asset field mandatory on incident request on ServiceDesk on premisse?
Hello everyone, how are u? In ServiceDesk Plus on premisses, is there any way to make that if an incident doesn't have asset field completed, it cannot be closed? This I cannot mark that field as requiered at incident template level, and I don not have
Outlook Popup for End Users
Has anyone encountered this popup when installing on endpoints? I was told by ManageEngine Support that this was a possibility with any installation method, but we are hoping for a way to bypass so that the end user doesn't have to take any action.
Google fixes several high severity vulnerabilities in its Chrome 108.0.5359.71/72 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.71/72 for Windows and 108.0.5359.71 for Mac and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 108.0.5359.71/72 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.71/72 for Windows and 108.0.5359.71 for Mac and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 108.0.5359.71/72 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.71/72 for Windows and 108.0.5359.71 for Mac and Linux. This update comes with 28 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Group Mail in a Technician Group
Hi. The part I cannot figure out from posts in this thread and the brief paragraph in the online manual is what do I do on the exchange/email server side to get group mail working. Anyone able to help?
Searchable Employee List
Our work environment is a bit different then most others. Our general employees (we call them agents) do not open tickets themselves. They reach out to their supervisors who in turn open the ticket for them. Right now by default the requester (the supervisor)
Report on hours when service desk requests are logged
Hi We use service desk plus, web version. I am wanting do get a report of calls logged by hour to help establish staffing levels - is this possible? I am looking for a bar chart by hour of day showing number of calls logged each hour - is this possible?
Configlet to Reboot Switch
I have ran a configlet to upload the latest firmware to my switches. reload Y end I now want reboot them in batches but when I created a configlet with the following I get an error reload You haven't saved your changes. Are you sure you want to continue
change directory recorded_files and rec
Hi, How do I change directory recorded_files and rec to another location, for example in storage nas thanks for your help
How do I disable the option to transfer files via ssh?
Hi, How do I disable the option to transfer files via ssh? Thanks
Generation of API Key in managed engine trial version of servicedesk plus
I want to generate API key for integration with managed engine service desk plus but i cannot find generate api key link anywhere in trial version of managed engine service desk plus . is there any step by step guide for that .
[Announcement] Free OpManager Training series starting from September 13, 2022
OpManager Free Training Season 4 Greetings from ManageEngine! Our free, four-part webinar series will help you determine the root cause of your network issues quickly and reduce MTTR. Register to enroll in all four parts. Sessions are scheduled for
SDP zia bot chat masked specific words (foul words) when detected
Is it possible in Zia bot chat to masked any foul words when detected?
Character marks appear in Password
Dear All, Currently, in the process of changing Password, I have discovered that there is a Unikey/Vietkey character mark in the Password for Users in Vietnam Region. Because here User uses Unikey / Vietkey as the main, so when changing Password, there
Hardware report: device with SSD
Hi ALL! I need report about what PC/Notebook used SSD disk. How to ???
ADAudit Plus Laps Report
We are looking to audit our LAPS password attribute reads, but we do not use the GUI tool from Microsoft to read the password attribute. The current LAPS Password Read report only seems to get the events that are generated by the gui tool and not the
[New Release] ADManager Plus' latest build 7170 with dynamic distribution groups report is now live!
Hello everyone, We are excited to let you know that we have released the latest build of ADManager Plus, 7170. Here's a glimpse of the build highlights: Features: Dynamic distribution groups report: Obtain a list of the dynamic distribution groups in
ManageEngine security advisory
Yesterday there was an email message from security-advisory@manageengine.com with a "ManageEngine security advisory". How do I subscribe there?
openssl 3.x
Referring to https://pitstop.manageengine.com/portal/en/community/topic/does-endpoint-central-use-openssl-3-x-x-branch Is ADAudit Plus (or any other product from ManageEngine) using openssl 3.x? Reason: CVE-2022-3602 and CVE-2022-3786
[SD-106990] Unable to add or search by column name "Site" due it to be removed
It appears since upgrading to 14000 - 14004, we are missing the ability to re-add or use the column "Site" to reappear in the Users list and search by this column. The column was there before the upgrade and is now gone completely. You also cannot go
Sync On-premise EC(with MDM) + AD with G Suite Directory
Hi ALL We have onpremise EC + AD and want sync it with G Suite Directory if i try add domain i have error: Error 400: invalid_request Access blocked: ManageEngine MDM’s request is invalid You can’t sign in because ManageEngine MDM sent an invalid request.
Adding custom scripts?
ManageEngine SDP is missing a key feature on templates and that is a user name injector/placeholder for the currently logged in user that is responding to a ticket. We need to be able to inject the current user name (object property `sdp_user.USERNAME`)
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