Monthly Category Based Ticket Report
Hello, I created a monthly Category Based Report and scheduled it to repeat every month. In the incoming report, only the current week's report comes. As a template; I am using reports by All Requests / Requests by Category. In the Edit and Filter options
About Add/Update Resolution
Hi, When we try to Add/Update resolution via API we get 'HTTP ERROR 500' response. We use the URL below for API. https://localhost:8080/api/v3/requests/100000002?PORTALID=301&TECHNICIAN_KEY=31D4D223-EA92-470F-A0DF-6BC8E8C1F038&input_data={"resolution":{"content":"testWotech"}}
Permissions Based on Mailboxes
Any reason why the User/Group are showing up as SID's instead of group or users objects?
[SDF-97666] Send Auto-email notification 1 week prior to Change Implementation date
Dears, We want to trigger an auto-email notification for our relevant stakeholders, 1 week and 1 day prior to the Change implementation. Curious to know, if someone has achieved above in ServiceDesk Plus On-Premise. Cheers,
Changing the default search selections
Hi, After upgrading to SDP 9317, we have found that the search field in the Requests module automatically searches for a ticket ID number, previously this field would accept any text or numeric string and display matching results. I have not been able to find anything in the admin settings that would allow me to revert to using the "Default Search" selection. Currently we have to change this manually before searching and it is becoming a problems with a high volume of searches every day. Is it possible
opmanager plus blocks syslog for 2 hours after turning on fortigate webtrends
i suppose that the fact the i've turned on webtrends causing more logs, but these are the firewall logs, so what can i do to overcome this?
differentiating Incidents vs Services on SDP Standard on Cloud
Need assistance in order to configure incidents vs. services requests.
Project Module - Adding Milestone dependency
Hello, i don't think that it is now available as feature into SDP Cloud (Correct me if i'm wrong), but do you have any plan to implement a direct milestone to milestone dependency, instead of using the tasks dependency between tasks from different milestones.
Service Desk/postgres to PBI
I have one question, has anyone solved the connection of onpremise postgres service desk to Microsoft Power BI? I got into the database, but I don't see any useful data in it that I could display, I would like to display dashboards of individual users
[SD-107304] Emails in CC when you Reply All
Hello, I have ran into an issue when you add some people in CC on an answer and then someone else wants to Reply All into yours, and they disappear. I'll attach some picture to describe more what I mean. As you can see in picture one (1), from my external
Upgrade issue from 10000 to 10500 build
Upgrade is failing from 10000 to 10500 build. Changed timezone troublshooting step but still upgrade fails.
AD360 rolls out build 4312 with support for generation of dashboard and widget share links
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4312. Enhancement: Shareable dashboard and widgets: AD360 now allows you to generate dashboard and widget share links with access tokens. How to update? Update using
IT analytics in 90 seconds: Identify problematic asset combinations
Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets. If you're not already using Analytics Plus, sign up or download your free, 30-day trial tod
IT analytics in 90 seconds: Identify problematic asset combinations
Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets. If you're not already using Analytics Plus, sign up or download your free, 30-day trial tod
Multiple config changes to PCs - I have templates created
I have created templates of folder changes, registry adds/changes that I want to deploy when we image machines. I currenlty am not going to add it to poast tasks for OS deploys. Not all machines will need the changes. It will depend on the department
ADSelfService Mobile App - Push Notification Issue when screen is off
Support Team, This has been a noticeable and reproducible issue since we implemented two-factor authentication for our RDP connections using the ADSelfService app and registering with push notifications. We are noticing that when our phone are not
User Activities are deleted once disenrolled
We have noticed all user actions such as reset/change and unlock password details history gets deleted once the user is disenrolled. Since this tool interacts with users passwords, it is very important to keep history of user actions in audit reports.
Endpoint MFA Request ID
Option 1 We implemented MFA for Endpoints for select user accounts over a year ago. During that time, the Request ID would start out at 1 and increase by 1. The Request ID would increase by 1 if you selected Approve or Deny. The Request ID would reset
Onhold Status Change
I've had a request for the ability to change a request status to "CLOSED" after being placed on hold for a certain period of time. Right now all I see is the option to move the ticket back to Open. Is there any way to add another status beside tha
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
Build 14101 - subject var ${subject} broken for answering conversations?
Now: In version 14.1 the ${subject} is always referring to the original ticket subject. Is this meant to be? Before: The subject from the conversation i clicked to answer was taken. Is there a workaround? We urgently need this behavior back. Long Story:
Logs to monitor SYSTEM and Discovery Issues
Hi, I am newly joined in this community, can anyone help to know what are the IMP logs available to validate the CI discovery and system/Probe level issues. I am using OpManager Enterprise edition. and another topic, what's the best way to enable the
network adapter not installing after image deploys
Hello, I am using ME os deployment offline imaging, and my problem is that the image deploys just fine, but then after the pc restarts, the network adapter is not installed and it cannot continue post deployment tasks such as joining the domain and installing
Oauth issue - Unsupported protocol TLSv1.3 - SDP+ v14101 - Centos 7
Hello, After upgrade to v14101, an error appears in my Mail oAuth config (both, incoming and outgoing). I appreciate your help with this issue. Regards.
As per HPs policy, we are unable to continue fetching warranty information
Hello, starting last week i do get this info displayed from all of our hp machines (and we have only hp desktops and servers) As per HPs policy, we are unable to continue fetching warranty information. While we explore alternate options, you can manually import the warranty details of HP Computers. I did try to find some info in the forum and on the support page but found nothing. Can i get some info about that what happened here since one of the main reason getting Desktop Central was to lockup
CIS compliance: Can I generate a individual machine report with all status compliances items?
Can I generate a individual machine report with all status compliances items? See my image. I need export this information to PDF or XLS
Modify Subject to include custom text based on template used
Good afternoon. We have employee transfer events sent via email to several areas of the business including I.T. The subject as sent by HR is "April Transfer List Updated". I have a business rule set up to apply our Transfer template when we edit the
Change Domain Controller for Authentication from command line?
We had a DC go down, and it happens to be the one Servicedesk uses for AD authentication so we are unable to log in. Can this be changed from a command line?
Team Owner in Changes module
What is the purpose of the Team Owner field in the Changes module? Does it relate at all to roles or technicians for visibility? I'm a new administrator to the application and I'm attempting to right size access rights to the various modules (way too
Notification templates \ Insert images
Hello, I need to insert images into notification templates. Now it does not work out. Can do this in the next update? Acknowledge requester by e-mail when a new request is received. First Response escalation e-mail SLA escalation e-mail And others It will be wonderful. Thank you!
Duplicate ChangeOwner field in Change template
Dear All, Greetings! We are wanting to populate new field in Change template, a duplicate of existing 'ChangeOwner' field. The new field will be having a different name, but attributes going to be same as that of 'ChangeOwner' field. Keen to know, if
Desktop Central Server 2 IP from different subnets
Hello, is there an option to configure Desktop Central Server Agent to use 2 IP addresses ? My current config is server has 2 NIC. 1 NIC is LAN with gateway and DNS, second NIC is only IP and MASK (added after Server installation). In Agent settings I
Alarm Exclusions
I'm performing a fine tuning to a APM console and have found that we get a lot of alerts that are not necessary. Is there a way to exclude unwanted alerts to be presented? I tried by creating an exclusion list in the following path "C:\Program Files (x86)\ManageEngine\AppManager13\conf"
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
Route multiple request from one email
Hello, We are routing Splunk alerts to ServiceDeskPlus and opening requests via a business rule. We do have a senario where we would like to open multiple request and assign them to different groups based on the specific criteria. This would eliminate
14.1 Build 14101 Threaded responses missing?
Before the update all our email replies would contain the thread of replies before it. After the upgrade we its only attaching the original ticket details even when in the 5th reply in. This makes it harder for our users. How do we go back to the old
Report to view the reopened tickets
Hi, Please provide us a query to generate a report of the reopened tickets. Also we would like to know where to make the ticket status has to be made the field mandatory as "closed" before reopening a ticket.This is because users are able to reopen a ticket which is just resolved not closed. Thanks & Regards Silsha
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