ALL REQUESTS GET ASSIGNED TO ONE TECHNICIAN
I have just upgraded from version 4.0 to 4.1 successfully. I just went to update some requests where I put a tick in a couple of request and clicked on the assign to technician. After the screen refreshed it had changed not only the the requests that I selected but ALL the requests to be owned by me and sent me 200 emails as a reminder. Any Idea's Andrew Loughnan :?
email setup
How do i setup the email option
Non English Version(Cant get the Inventory of Computers)
Hello, i have a problems to find any computer in the Network. I found in the Forum that there is an issue running a non english version......did u fix that problem cause i dont have an english version, just a german one.
Win 9x
Can i get details of Win 9x machines through wmi . The support is updated for service desk plus. Can opmanager get details of 9x machines and NT machines?
Web INterface remote edition
Web INterface urls become unclickable after a while. also im having discovery problem with my routers it worked fine in the regular opmanager but not in remote edition.
Ability to send SNMP Trap or syslog as Notification
Hello, I have a quick question about Notification. We have a Manager of Manager type environment and we have installed demo of Opmanager 5.5 build 5510. The master events collector can receive events in the format of SNMP traps or syslog. 1) Does opmanager have the ability to send SNMP traps or Syslog messages for exceptions instead of just being able to send emails? 2) Does Opmanager have a logfile where all the alarms are written to, that we can tail and then send to our events manager ? Thanks
Expected date for new release
Hi We have purchased a 50 nodes licenses of this product, we want to reinstall our box after the trial, we have postponed the change as we though that you were near a new release (post on the forum in may about the ability to group ip range, it was about 4 weeks before a new version) Are you still on track to release soon a new version ? thanks for the information
Unable to test connection for desktops
Whenever I try to test the connection for a desktop on my network, I receive the error message "The Monitor did not respond to the test request." I tried putting in the Username and Password for the PC, but that didn't work either. Am I doing something wrong or am I unable to connect to those PC's? I like what I've seen of the product so far, it'd just be a shame if I couldn't monitor individual workstations. The workstation I'm targeting is a Compaq that is running Windows 2000. Thanks
problems with trap processor
If I sent a SNMP trap without trap processor, I see it on the Unsolicited traps window. After creating the relative trap processor, I cannot see anymore the trap on the unsolicited window but I cannot see it neither on the alarm list. Generic type: enterprise specific (6); Specific type:1; Enterprise OID: .1.3.6.1.4.1.10972.1.1.2
Monitor connection instead of volume
Sir, I have go through the demo site. And I think the system only focus on volume traffic. But the no. of connection is also important. Since most of the virus will have a lot of connection instead of transfer large volume of data. Do you have any solution? Samuel.
URL monitoring of an SSL site?
During our eval, we have not been able to get OpManager5.5 to "Check Now" an SSL site, it returns Host Unavailable. I can monitor a non ssl site by using http:// though. The documentation mentions https in the get/post operations but nothing further. Any URL monitoring we would of done would be https. Also wondering, can this follow redirect return statuses?
problem in starting in Suse Enterprise Linux 9 edition
I have installed your product in Suse Enterprise Linux 9 edition. The installation went on smooth without any problem. After installing when i tried to start the server by typing sh startApplicationsManager.sh nothing happened and it simply returned to the console and the server never started. I tried again and the same thing happened again. Am i missing something ?? Please help me out ..
Applications Manager, WebSphere Network Deploy and JMX
I'm not able to retrieve mbeans (JMX) from a WebSphere Network Deployment installation. Can ApplicationsManager retrieve these mbeans or this is not an application feature? I'm using ApplicationsManager 6 and WebSphere v5.1
Column sorting & little bug
Hi there, A new little suggestion again: It would be nice if it was possible to sort columns when items are list-viewed. For example: I would like to sort on OS when viewing all workstations (Inventory) by clicking on the title of the column "OS". The same thing would be nice when viewing for example all closed requests, and I want to sort on date. And here's a little bug: (Using WinXP SP1, Firefox 1.04, SDP 4103) When assigning a new workstation to an user, directly after the new workstation is
PIX discovery Issues with Opmanger
I'm doing eval on OpsManager. Got 3 issues: 1. When I discoverd a PIX 515, it was discovered as desktop. I move it to Firewall manually, but the view won't display the firewall. It says 1 item but no icon or info. I can move it to switch or router category and it does show up, just not as a firewall. Annoying. 2. When I tried to add another network segment, it says "network already in database", but I can't see it in network views. How do I add a network already discovered? 3. In my PIX 515 detail
Resetting ID Count on Requests
Hey All, Just wanted to find a way to reset the requests/job ids back to 0 so when we go live with the software we don't start with a weird number - or alternatively how can we start the IDs at a predefined number eg 10001 - so can be used as a usable case number with our documentation. Cheers Damon Campbell New Zealand
Exchange 2000 WMI
Is there anyway you can monitor Exchange 2000 using WMI counters? OpManager seems to support WMI for disk usage etc but relies on SNMP for Exchange which Microsoft does not support. I don't really want to install third-party WMI to SNMP converters on all my servers. Any help would be much appreciated, and adding custom WMI Graphs would be a great feature for the future. Thanks, Phill
snmp traffic monitors and lost interfaces
Hi, I am using build 5510 free version for monitoring 2 6509's with IOS. When I use the web client, the first two ports on module 1, which are different types on both switches, they don't show up on either 6509. I've tried to rediscover, but it didn't work. Any ideas? Also, traffic monitors don't communicate, but the resource monitors do. I have verified that I could walk that mib with the mib browser, so I am unsure of what the issue could be. Any help would be greatly appreciated. Thanks. Sean
Authentication failed in Linux
Dear Sir, When I try to discover Linux machine, "Authentication failed. Kindly verify the user name and password provided" message is thrown, though I provided valid authentication details. Does that mean there's something wrong with the configuration? Thanks :)
How to control GET-NEXT IF-MIB traffic
Hello, Using Ethereal I have noticed that all the time I have this kind of traffic: 86629 08:49:21.393902 10.243.104.145 10.243.176.65 SNMP GET-NEXT IF-MIB::ifInOctets 286630 08:49:21.394042 10.243.104.145 10.243.176.65 SNMP GET-NEXT IF-MIB::ifInOctets IF-MIB::ifSpeed 286631 08:49:21.394400 10.243.176.65 10.243.104.145 SNMP RESPONSE IF-MIB::ifOutErrors 286632 08:49:21.394413 10.243.176.65 10.243.104.145 SNMP RESPONSE IF-MIB::ifInErrors 286633 08:49:21.394432 10.243.176.65 10.243.104.145 SNMP RESPONSE
64X
can opmanager be install on a 64 Bit system ???
Remove monitor
Hello, With other profil that Admin i can remove monitor. It's dangerous ? regards Olivier
Applications Manager 6.0.2 and Service Pack SP2 released
Hi, Applications Manager has been updated with the latest service pack, with enhancements to the previous edition of Applications Manager 6.0.1. Get the latest service pack of Service Pack 2 from http://manageengine.adventnet.com/products/applications_manager/service-packs.html This Service Pack can be installed over Applications Manager Build No.6004 and also Applications Manager 6010. This would automatically upgrade you to Applications Manager 6.0.2 (Build No.6020). Major Enhancements include
Application Data -- No results to display
I have been monitoring NetFlow for over a month, and have a trend of data for a particular port that is available every day; however, any report (other than 'Last Hour') produces no data. I have seen the following reporting trends: - Last Quarter -- No data to report if traffic is < ~1Gb - Last Month -- No data to report if traffic is < ~100Mb - Last Week -- No data to report if traffic is < ~20Mb - Last Day -- No data to report if traffic is < ~1Mb - Last Hour -- All data is displayed... Is this
Feature I want the most
Maintenance Schedule (change) -- include indepedant URL monitors as a category you could schedule downtime for. Maintenance Schedule (change) -- Rather than "unmanaging" devices, monitor them, but "suspend notifications".. that's it. I still want to confirm downtime issues etc., by clicking on the device. Notification suspension is much more desirable than "unmanaging". The network events for that device, serve a valuable tool, even if I choose not to be notified live of the event. Stand Alone URL
Seed file
does anyone have a working seed file i can look at. I have specific IP's i want to discover. i only want to discover my routers. so i would like a seed file that can be used on a very specific level. Thank you in advance for your help
MIB-browser unavailable
Hi, when trying to launch the mib-browser, I get the following error message: [Exception in:/webclient/admin/jsp/MibBrowser.jsp] null Furthermore, I can't create custom monitors anymore... Regards, Sacha
Job Scheduling
Hi, I was wondering if in future releases there may be a Job Scheduling function that can be used to give a requestor and eta. of when the job will be done or so as a job can be arranged to be done at a certain date and time that suits the requestor and technician Cheers Nigel Ferguson From New Zealand
Corrupt database?
First of all, my compliments for this great product. I'm currently using the free version of SDP, but when I get some extra manpower I am convinced it will be no problem at all to get approval for buying the professional version. SDP seems to suit all my needs perfectly. But now to the problem; My installation of servicedesk plus 4.0 suddenly fails to start. The logs mention something wrong in the database. MySQL is functioning though. MySQLadmin reports no major errors. When I replace the 'mysql'
About to monitor the Apache
Hi : I want to use the Applications Manager to monitor the apache 2. But when I add the new monitor to the apache server(port 80). The applications manager always say the service is not availabe. So I cannot add the monitor to the apache server. But the apache is working fine. Can anyone tell me what's the problem is ?
Anyway for me to preschedule downtime for URL monitor now?
For a URL monitor which I have not associated with a device (ie, main URL monitor, not a URL monitor created on a device page), is there a way for me to preschedule downtime?? ie, I know this URL will go offline once a week, while the Database which it connects becomes unavailable.
Application Manager stops monitoring
Last week Applications Manager stops monitoring of all items. Normally there are this picture what shows "Today's Availability" but last week there were just "There is no data available at this moment.". This was in all kind of monitors. Appmanager didn't inform me anything about it couldn't collect data. It just shows green light. After restart of Application Manager it works now. I didn't find anything odd from logs than this WARN 23 Jun 11:06 [com.sshtools.j2ssh.transport.HostKeyVerification]
Extra reporting?
Hello, I've been showing my supervisor this product and he would like to know how hard it would be for you or me to add in an extra report. On the reports web page he would like a report for servers which would have cpu utilization, memory utilization and disk utilization, maybe sorted by server name instead of resource. Basically the first 3 reports joined in to one so that once a week I can hand him that and he can check out what is happening. Those other 3 reports are handy however since they
chopped traps and trap processer
Hi, I got trap AuthenticationFailure : .1.3.6.1.4.1.9.2.1.5.0: null .1.3.6.1.4.1.9.1.320 sr1.rstva1 Cisco Internetwork Operating System Software IOS (tm) C2600 Software (C2600-JK9O3S-M), Ver It appears to be chopped, (could be) by the limitation of db field size. Is there anyway to unlimit it? Also, it will be nice if the related trap processer can be bring up from the alarm contents. It will be easier to edit the related trap processer to modify the alarm output. Thanks, Min
SDP SP4 Release Announcement
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 4 of SDP. It is available for download at: http://manageengine.adventnet.com/products/service-desk/service-packs.html This Service Pack can be applied only over the build number 4102 of SDP. If you are not over the 4102 build, please apply the Upgrade Pack as mentioned in the above link. Also, please ensure you have shut down the server before application of the Service Pack /
how to modify the content of the login details email?
email sent to new user which contain default wording , is there a way to change that.?tx.
Webparts
Do you have any web parts that are compatible with Microsoft sharepoint services? If so how can i get them? Thank you
Where comes the traffic from?
Hi, How can I measure with OPManager 5.5, wich program/application does the traffic on the interface? I have a nice diagram about the traffic volume on a switch port, but I would like know, wich computer and wich application generates the traffic. Is it possible? Ilona
Switch interfaces are not available
Hi, HP ProCurve Switch 2524 is in the Network View to see, moreover the blue star is there, but in the Infrastructure View is he not to see and in the Device Details, Interfaces is only one interface (index 29) there. Why? I have other identical switches, with full OPManager (Ver 5.5) functinalitity. Thanks. Ilona
Mib browser message
Hi, I have just started to play with SNMP. When I am using SNMP Browser to check if SNMP working on my device I've got following response: Request failed or timed out. Response PDU received from 10.243.176.65 Error Indication in response: There is no such variable name in this mib. Errindex: 1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I have copied all MIBs from that device but still has the same message. Could you please explain me in more detailes a message above. Thank you in advance. Best Regards,
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