web interface timeout
i have the web interface set to refresh every minute. I do not want interface to time out. If i leave for any period of time it tells me session timed out due to security reasons. I would like to turn this off. How do i accomplish this. Thank you for your help
deleting custom monitors
How do i delete custom monitors. I made a custom monitor with the wrong oid and i want to delete it but i don't seem to be able to. How do i proceed
Config wizard adding is cool but
Config wizard adding is cool but i also need to be able to delete to anything that i have added to. How can i do this?
Scan subsidiary
How to scan my subsidiary?
New Request - Workstation Selection
I've changed the request default value so that only workstations associated with a user will be displayed for them but I've noticed a small problem. I have a handful of roaming users who have no associated machine (they use what's available). If they have a problem and open the New Request form there is no workstations available for selection (as it should be). Is there anyway to have the form display only those workstations assocated to users (who have one associated with them) and allow non assocaited
ping imeout
Hi I want the ping timeout to devices to be greater than the current (its currently about 1000ms) as some devices are on small 128k pipes that sometimes get to 1500ms RTD, which triggers a false "down" alert. I can find a place to change snmp timeouts but not icmp... can this be achieved? Thanks Francisco
jboss on HP-UX
I'm having problems monitoring jboss on one of my HP-UX machines. The machine has two interfaces, an internal network interface and an internet interface. When I try to add a monitor for jboss (port 8080, version 3.2.x) on the internal interface, App Manager thinks for a minute or two and comes back with an error saying "Unable to add the Interface for IP Address x.x.x.x. Kindly check whether the machine has dual interface. If it has dual interface try adding with another IP address ". The same thing
Interface speed - forced limit
We have a 34 Mbps internet feed which is connected to a 100 Mbps interface on the firewall. OpManager is reporting on the bandwidth usage based on a 100Mbps link, is there anyway I can configure OpManager to think the link speed (interface) is 34 Mbps?
IP Address management for non SNMP nodes
I'm looking for a product to manage around 10,000 active IP addresses. Although OpManager looks good I can't see how to add non SNMP devices to the subnet, is it possible? Thanks
Service Pack 1
A couple of questions:- We have just installed service pack 1 on Netflow Analyzer 4 build 4002 and everthing works except ive noticed that in the about box it still says build 4002. Is this correct? I overwrote all existing files with the new files from the service pack ZIP file so i assume its been upgraded. I was under the impression the service pack updated build 4002 to 4010? Also the new script to backup the database. Ive run this and noticed it just zips up all the stuff in the mysql\data directory.
Bug with SP1, Change Router-Name not possible
Hi, I am testing NetFlow. Yesterday I installed the SP1 and now every time I want to change a Router Name and click Update, the name is reset to the SNMP-Router name. It is not possible to set a unique, better readable name for a router now, if the SNMP-Community is activated for this router. If I delete the Snmp-Community for a router, I can change the name for this router to whatever I want. But this is not what I want. Regards, Manuel
ServiceDesk frozen on startup
This morning, I can't start anymore ServiceDesk. The progress bar (on the startup screen) goes to 80-90% and stops. Has anybody already had this problem? It is installed on a W2K SP4 EN Pc.
Opmanager not detecting all router interfaces
Hi, I've got a Cisco 2821 router with a 16-port Etherswitch module. Asking the router about its SNMP ifIndexes tells me this: c2821#sh snmp mib ifmib ifindex GigabitEthernet0/0: Ifindex = 1 Null0: Ifindex = 19 FastEthernet1/0: Ifindex = 3 Port-channel1: Ifindex = 24 Tunnel1: Ifindex = 21 Vlan1: Ifindex = 20 Tunnel2: Ifindex = 23 Vlan2: Ifindex = 25 GigabitEthernet0/1: Ifindex = 2 Vlan3: Ifindex = 26 FastEthernet1/1: Ifindex = 4 FastEthernet1/10: Ifindex = 13 Vlan4: Ifindex = 27 Vlan6: Ifindex = 22
No SMS Notification
For some reason we cannot get the SMS notification when a request is assigned to a technician to work. We do get SMS notification when we have it set up to notify a list of technicians about new requests though. I watched the mail server while assigning a request and saw no attempt to send, so I'm guessing there is a setting I've over looked. Any ideas?
Insfrastructure Views
Good Day, I am looking for how to make infrastructure views. I would like to create my own views such as different devices beyond what is listed. Is this possible? if so, how? Thanks!
Cisco temperature bug?
Hi, Graphing of Cisco temperatures doesn't seem to work properly. The OIDs that OpManager uses for inlet/outlet temp are the same ones that I've been using with MRTG, so I know they're good and I know the router supports them. However, my graphs in OpManager just show "na"; there's no data. The only difference I can see between the graphs that work and those that don't is that the ones that work are SNMP "gets", and the ones that don't (temperature) are SNMP "get-nexts". Don't know if that makes
SNMP with new version NetFlow Analyzer 4 (build 4010)
Hi ! I installed the new version (build 4010), and I didn�t to resolve the names of interfaces with snmp. Is a bug? Regards Alessandro
Trap Processor
Hello, I would like to know how to configure a Trap processor for the following trap I am receiving. I created a trap processor with this OID but it didn't work. Please let me know how to configure this BGP trap, in order to receive the different BGP status from the routers. - No Trap Parser defined for received trap: Enterprise: .1.3.6.1.2.1.15 Generic Type: 6 Specific Type: 2 Variable Bindings: .1.3.6.1.2.1.15.3.1. The hyperlink in the web client for the Create Trap Processor doesn't work. Thank
Installation Question
When you install OpManager, do you need a web server? or will it work on just a regular desktop? I wasn't sure and I didn't want to install it to the wrong place. Thanks
Add Interface to Windows Server
Is there a way to add an network interface, to a Windows server, that is not automatically discovered in OpManager? I tried using the AddInterface.bat file, but the interface doesn't show on the server snapshot page under Interfaces. The output from the batch files says the interface was added, but it looks like it is placing the information in router tables.
Confirmation Close Request
Hey All, I have just have a simple request: When a request is closed - would it be possible to have a double close process - this would work as follows. Once a tech closes a request and email is sent to the requester asked to confirm the closing of the job - my logic behind this is that sometimes a tech can close a job and the requester isn't always satisfied with the resolution and thus open a new job - this can as you can imagine a misrepresentation on the reporting and SLAs - also can the reporting
Results differ greatly from that shown by TOP command
After starting an Application Manager on server A, I created a service monitor which monitored the Apache service on server B and polled every one minute. It seems ok when the Apache is in no load. Then I continuously run a shell script which executes "ab -n 5000 -c 1000 http://***:80/" continuously , the service monitor shows the CPU utilization on service B is below 5% all the time, while it keeps above 90% shown by the TOP command. Could anyone explain it? Is there something wrong with my operation?
requester adding to call via reply email
Does anyone know if the requester can add to a call by reply email than opening a new call? If so how? I am testing it at the moment. nic.pohl@porterdavis.com.au
Why password for scan ?
Why password for scanning the network. Why dont you include the feature like the opmanger network scan which give no problems. Because in my scenario there is a workgorup and no domain. Now if i give admninistrator password for each machine just imagine how long it will take! Please try to include that feature.
Cisco As5300
Dear Support, I added my cisco AS5300 device to the OpManager and it does not show me any interfaces and also it sends me a wrong alert. I am currently monitoring 2 cisco devices (Cisco 7206 and Cisco AS5300) I have setup a notification profile and associated to my cisco 7206 only. The problem is when the interface goes down on AS5300 device, the OpManager sends a notification that is associated with cisco 7206. What is the problem?
Using Opmanager with Proliant Dl Servers
Hi guys we are currently running Dl380 and Dl360 servers All of these servers are running Suse linux Enterprise server 9, each running with the proliant support packs 7.30 or 7.20 We are also evaluating Opmanager 5.5. how ever the problem is that the stats we are gathering from these servers for the cpu and memory usage are incorrect for the resource monitors. We are aware of the vender specific monitors for the proliant servers but this is not what we want Does anyone or has anyone successfully
Linux Installation
I'm installing OpManager on Fedora Core 3 for the first time and after extraction of files, I don't see the StartOpManagerServer.sh file, that is suppose to be in the home, which I'm assuming is the root of the file: Here's my path: /opt/AventNet/ME/OpManager The only .sh file that I see in the root folder is setEnv.sh. Assistance would be appreciated. Thanks
How alarm escalation works with trap?
I got a trap that had severity "critical" and not cleared within the defined period in a related alarm escalation. However, no action (predefined email) were taken. Is this a bug? Thanks, Min
IT Advertisment
Hey All, One more feature that would make life easier woud be the ability to have a general notice function on the front login screen - or somewhere on the user page - once AD intergration is available. These would be where IT could advertise planned outages or advertising that there is an outage rather than having heaps of calls about the same thing. Cheers Damon Campbell New Zealand
Vlan
How does this product detect VLAN and can i get a picture of VLAN conectivity through switch.?? Please explain this to me in "Detail" because i am new to this concept. I require this info since i want to install opmanager at a site which has VLAN conectivity.
How to monitor remote client network?
We are a small based IT service provider and would like to know how to monitor our client network from our office. All clients have ADSL connections with ISP's and we are able to discover the client (cisco) routers routers within the ISP's IP range. Eg ISP range is 203.23.213.0 (we can discover any router here) and client router ip is 203.23.213.45 (discovered). What do we have to access our client's networks and monitor the devices? Thanks
A very minor flaw under Support tab
Hi, I've encountered a minor flaw in support tab where application managers displays product information and 2 monitors (System & DB) which are initially configured by AM at first startup. If I remove one of these monitor manually, MySQL DB monitor for example, the graph of DB info in support tab will be blank (this makes sense because the monitor has been removed), however, the "Alert Configuration" is still available for click under this blank graph. If you click on this link, an exception will
Cisco monitors
How I can monitor traffic on Cisco 1600 using OpManager? It means I want separately monitor all otbounds traffic and all inbounds never mind in packets or bits. Now I have some monitors working Interface Input Bits - Ethernet0 Interface Output Bits - Ethernet0 CPU utilization Medium Buffer Hits They works well. But I need total traffic control I've tried Interface Tx Traffic under Traffic Monotors section but it doesn't work
NetFlow Analyzer 4 (build 4010) released
We are happy to announce the availability of NetFlow Analyzer 4 (Build 4010). Go to NetFlow Analyzer Home ManageEngine NetFlow Analyzer 4 (Build 4010) includes the following: Major Features 1. Address Grouping - Create monitoring and reporting groups based on IP addresses or applications 2. Custom reports across multiple interfaces and devices 3. Protocol Distribution reports added Minor Features 1. Criteria to define ports and port ranges in custom reports 2. Database archiving - Utility that makes
Integration with Barcode scanner?
Love your product....it has all the features we were looking for. One question, though, is there any way we can get a barcode scanner to work with it for inventory purposes?
Does OpManager has a solaris version?
As we know, WebNMS has a solaris version, and OpManager has a Linux version. But my Company just has a requirment for deploying Enterprise Network Management System on solaris, I want to know if OpManager has a solaris version or else how to migrate OpManager from linux to solaris. Thanks! 8)
Reports for SLA
I need to be able to generate a report that tells me what nodes are getting what monitors. for example node= server123 logical drive monitor threshold less then 5 percent free space cpu monitor threshold greater then 90 percent available memory threshold greater then 85 percent event id 6555 i need to be able to do this for all devices. I also need to be able to do groups of devices not just one at a time. also I would like to do this by infrastructure view and business view. this is very important
Active directory monitoring
I have 500 Domain controllers do you have a way to monitor Active directory? If so please let me know. I saw the package preview for exchange 2000/2003 and i think if you added an active directory monitor package that would be great.
SDP and MySQL server
Would there be a problem in running SDP on a server already running MySQL. As I understand it, SDP is based on a MySQL server backend. Would installing SDP on such a server disrupt the service of the original MySQL server?
Access Reports
How to access reports component without giving administrator provileges to technician ?
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