Centralized control with the new multi-portal experience
Hi there! CloudSpend now supports a full multi-portal setup for both MSPs and enterprises. This update gives you more control over how you organize cost data and how your customers access their own views. The Customer Portal lets you create branded portals
New Dashboard Filter- Technicians
The Dashboards are great but can only filtered by Site and / or groups. It would be very beneficial to also add a possibility to filter by Technician. The new Activities Dashboard is great and our Technicians would love to see this Dashboard just with
Auto Update for Minor Fixes not working?
Hi all, we are currently sitting on version 11.4.2528.16, and I can see there is 11.4.2528.19 available. Ever since I upgraded ME Endpoint Central to .16 I had "Auto Update for Minor Fixes" on and scheduled - however it seems that this option isn't working.
How to change the due date SLA based on category chosen during edit
Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the
Computer without EC agent installed report in AD
Hello, I was searching for this feature for a while. Is there a way to get this report? AD sync is running.
Intermittent Slowness in ServiceDesk Plus Cloud hosted in India Data Center
Dear Customers, We sincerely apologize for the inconvenience. We are currently experiencing intermittent slowness in the ServiceDesk Plus Cloud application hosted in our India data centre. A subset of customers is affected. Our team is actively investigating
Script to show fields when multiple items selected
Good day, Again I am in need of help from the script guru's here, I need a Service Desk Plus cloud script that can show or hide fields depending if one or more items is selected in a multi select field. AI gave me this: // Assume the multi-select field's
Question
I am using Vulnerability manager plus. i have a license which says for example 5 computers and 10 network devices. when i scan an ip range it always give me result for network devices whether it be computer or VM or anything. How do i scan for computer
Password (key) icon on Windows Sign-In screen disappears
Since October, we have noticed a large number of workstations with ADSSP installed no longer show the password (key) icon on the Windows Sign-In Screen. Has anyone else come across this issue? The function still works but the icon is missing so users
Service Desk Plus cloud custom script add number values and display result
Hi, Is it possible to create a custom scrip for Manage Engine Service Desk Plus cloud version to take the number values of two different fields and add them together and display the total number value in a third field. I have tried scripts created by
Update request status to - mark as mandatory
Hi ALL When Technicians reply to case they can change Request status. How i can set this point (Update request status to) as mandatory for some my Support Groups?
Assignment Helper Australia
Law Assignment Help I've had such a great experience with Assignment Helper Australia. They never miss a deadline and always follow the instructions perfectly. Their quality of work is top-notch, and I feel much more confident submitting my assignments
How to determine GB/day log ingestion?
Is there an easy way to determine how man GB/day of logs are being ingested into our Log360 environment? I found something online that states a formula for Windows: (number of events per day * 2000 bytes) or for Syslogs: (number of events per day * 400
Automatic asset fill
Hi, When a requester sent us a new incident the asset name is automatically filled in. The requester has multiple assets on his name so now assets which have nothing to do with the request will be associated. For example one of our employees made a new incident and asset is automatically filed, the 89313.. number is a SIM number and have nothing to do with the incident. When we go to that asset we see that the incident is associated with the asset. is there a way we can turn off the automatic asset
Time Elapsed Analysis
Hi ALL. My Managers want get info about status duration of each Requests like this How i can build similar report ?
New CMDB Category Not Appearing in ServiceDesk Plus Cloud
Dear Support Team, Could you please provide some insight on an issue I'm facing? I have created a new category in the CMDB setup area of ServiceDesk Plus Cloud, but despite several attempts and following the documentation, I am not able to see the new
Endpoint Central Jira integration broken in Chrome
In Chrome I get this... In Edge it works... I am Running
Agent Troubleshooting Tool reports endpointcentral-agent1.manageengine.eu unauthorised
So, I'm looking at a couple of problems. The two issues are: 1. The self serve icon not appearing (running the tray icon exe brings it back, not sure if that sticks) 2. Machines seem to have re-registered themselves, but not completely. So I've got one
Project Management Module
The Project Management module currently lacks an option to hide resolved tasks and display only open ones. As a task creator, I should be able to filter tasks assigned to my team members by their status (open, on hold, resolved). At present, the module
End of Support Announcement for macOS Mojave (10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. Reason for This Change Apple has officially ended software and security updates for macOS Mojave (10.14)
Import Requesters from GW
Hi ALL I need import part of my users (several hunвread) with many properties (site, office location, mobile phone, internal phone, manager, etc) from Google Workspace to SDP Cloud What is the best way do it?
Customer internal IT access
Hi, I am curious to see how Manage Engine / community handle customers internal IT access into EPC MSP. I have a customer who has their own internal IT and assigning the customer administrator role seems to give them more options than i feel would be
Agent linked to DS cannot upgrade from WAN ?
Hi, Is anybody can confirm me that a computer agent attached to a distribution server can upgrade its agent version through WAN or it must be done with the Distribution server ? I mean I have a lot of remote offices, where a distribution server is installed
M360 Manager Auto Update Feature!
Hello everyone. During read the m365 mager plus documentation, I noticed that we can enable auto update the product, so I have a question regarding this. Since it on-premise product, how deployment the patch will be? is it the same as normal upgrade via
EdbMails O365 Migration
EdbMails Office 365 Migration is a simple solution that helps to perform migration of mailboxes between two office 365 tenants, from Office 365 to Exchange. It also supports Office 365 to hosted Exchange migration. The application supports Public folder
SOM Computer API
We are trying to get a system sorted to be able to delete a device from Endpoint Central Via API to make it automated into a script. When searching for a device to delete it seems that it will only scan 1 page, then give up. If i change my $page = 1 to
Introducing Zia Parser without our permission after version update!
Hello After upgrading to the new version build: 15.1 Build 15100, we are getting the below footer in all our emails templates! ===================================================================================== Introducing Zia Parser Now Zia can analyse
ServiceDesk Plus Technician Scheduler: Option for Shifting Schedules
Hi ServiceDesk Plus, Is it possible to set "shifting" schedules for technicians in ServiceDesk Plus. Example: Tech 1 shifts starts from 8:00 am - 5:00 pm. Tech 2 shifts starts from 5:00 pm - 1:00 am. Is it possible in the "Technician Availability Chart" to have an option for the availability of their respective technicians. This feature would also enable auto routing of tickets for available technicians. For an instance, a ticket has been created and addressed in the network group around 6:00pm.
Recovery Partition Problem
Hi, I have created an Image from a pc with windows 11. It has a recovery partition of size 700 MB. Today I wanted to deploy this image to a PC which had window 10 with recovery partition 500 MB , but It failed with the attached screenshot error. I tried
Asset Tracking by Employee
Is there a way I can setup our Software Assets so I can allocate them by user and not workstation. We currently have a system in place where I can do the following: Create Software Asset and enter details (Name, Quantity, Costs, etc) - Example might be
Show Client Agent logs in System Manager
It would be helpful if you could view the local UEM agent logs (C:\Program Files (x86)\ManageEngine\UEMS_Agent\logs) of a computer via the System Manager, because normal User have no Permission to view the Logs and Helpdesk must login separately.
Masterclass 2025: Episode 9 – Modernizing your ITSM with high-value AI in ServiceDesk Plus Cloud [October 29]
Hi there, In the ninth episode of Masterclass 2025, discover how your enterprise can deliver a seamless service delivery experience through Ask Zia, powered by GenAI capabilities. We'll showcase how to deploy our upgraded GenAI-powered LLM-style conversational
Looking for NetFlow Analyzer with Post-NAT Destination IP Reporting
Hello, I am looking for a NetFlow analyzer that can display and report statistics using the Post-NAT Destination IPv4 Address. For example, I’d like to monitor the download traffic of each individual end host based on their internal LAN IP addresses.
GRC
ManageEngine Have Governance, Risk & Compliance (GRC) Software?
Upcoming US DR Drill Scheduled for 22nd November 2025 and 6th December 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho US services on November 22nd, 2025 and December 6th, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments and
Unable to assign a department to a site
Unable to assign a department to a site since I have updated SDP to v. 1530. Same when adding a department or editing it when added. Site field is disabled (grey).
Projects - Resource Allocation
In reviewing Projects within SDP Cloud, and use of Resource Allocation. If a task is assigned to a user it appears to allocate all 8 Hours of a day. As you can assign multiple tasks, and have then noted as over-utilized is there a manner in which you
Vulnerability DB Sync Failed!
Vulnerability DB Sync Failed! File integrity verification failed. Invalid response received for URL This XML file does not appear to have any style information associated with it. The document tree is shown below.
SERVICE PACK URL
Hello, I can see there are 2 URLs to search service pack for Endpoint Central : https://www.manageengine.com/products/desktop-central/service-packs1.html https://www.manageengine.com/products/desktop-central/service-packs.html Can you explain me the differences
How to remove DEX/ECEAService from all agents
A while back after it was added I found I could uninstall the ECEAService from all my deployed agents through an option on the console - I don't need or want this, I'm a homelab user and all it did was cause CPU/memory spikes on all the machines infested
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