Critical problem with custom monitors and reports
Dear support, Since the 16/2, our licenced AppManager stopped to keep history for all the custom attributes for all (32) custom scripts. I already tried to remove and recreate one of them, but no luck. The monitor is correctly collecting data, as the 1 hour graphes DO work, just the longer history. Strangely enough, the standard "Response Time" history is well kept. Cheers,
Trouble adding standard WMI monitors (username/password)
Hi, I've just installed OpManager (latest version) on a 2003 box and adding WMI monitors for other 2003 servers on the network works fine as long as username is entered as hostname\username. We're NOT running a domain controller on the network. On the 2000 boxes, however, non of the WMI monitors work whichever permutaion of username/password I enter - I've tried hostname\username, hostname/username, username, etc. I've double checked that the services "Windows Management Instrumentation" "Windows
Can the CPU Usage alarm from OpManager 6 be copied into 5.6?
Good evening, I had recently upgraded to OpManager 6, however after an hour the system would just freeze and the web interface would die, requiring a reboot, which would last another hour, etc. Whilst using v6.0, i noticed that the CPU usage alarm also displayed the 3 most CPU intensive apps running. I would like to implement this in v5.6, whilst I am still attempting to get a stable copy of v6.0 running on a test PC. Is this possible? We are having some intermittent performance issues across a couple
Import common application ports from IANA?
Is there a way to import the common ports assigned by IANA to certain applications? I've been adding them one-by-one, manually, as I see them using traffic on the network, but that's a real pain. http://www.iana.org/assignments/port-numbers I could parse that rather easily into SQL queries if you could tell me what table to insert it into. Thanks. ---John Holmes...
OpManager 5.6 EE (Probe and Central)
I am trying to use the OPmanager 5.6 EE with the PROBE Client. I installed Both Central And Probe on my local network (192.168.1.x) I discover Network, and everything went fine. Now I Install the Probe client only on a remote site connected to the network with a D-Link. I can access this remote site with xxx.dyndns.org. I try to discover the remote site, but I cannot specify a network (the system gives me an error). I therefore add a device specifying the xxx.dyndns.org address. The system accepts
New Version
I was wondering when the new version of servicedesk plus is coming out? As our company is very interested in buying this product. We want to see the next version has the features that we are looking for. So could someone please inform me when the next version is coming. Thanks.
Assets marked as "others" but can't see them on th
I'm just populating my assest now and the Pie Chart is showing that I have 117 assets marked at "Others" but I can't account for them anywhere.
How to assign tickets submitted via web to Tier 1 of techs?
I'm finding that a user can submit a ticket and select a category, but on the admin side, I'm only able to assign a 1:1 relationship between the category and a technician. In other words, 1 technician is assigned to each category. How do I make it so that all tickets go to a Tier 1 group? Do I have to assign the same "fictitious tech" to all categories and set up a business rule to forward anything coming in to a queue called Tier 1? If so, this eats 1 license up trying to implement this (using the
Technical Support
How do we setup a monitor or monitors on Manage Engine Application Monitor for an active passive Oracle 9i cluster Grant Swift ------------------------------------------------------ This is posted using Application Manager feedback form
SDP training
With Reference to: http://blogs.servicedeskplus.com/files/sdp-training_413.pdf Anyone know more details - like cost vs going there and them coming to you? How long? etc? I emailed an inquiry two weeks ago but never got a response so thought Id try here.
Terrible Performance!
I just downloaded the 5 license trial and added 3 servers. This product pegged the CPU on the clients for more that 4 minutes. winmgmt was running on the client eating all the CPU time I did get back some status after 10 minutes, but during the next poll, the system went to 100% cpu for more than 4 minutes (i stopped the services after 4 minutes) Server: win2K SP4 Clients(eventlog slients): Win2k 2-4 CPUs This product is not going to work if it eats CPU time. Is the production going through ALL the
What is the purpose of this menu? And a Bug
When going to HOME, and the tab is set to "Global View", not "My View", I see in the column titled Open, with the number of tickets I have assigned to me. When I select that ticket (there's only one during my testing so far), I get brought to a screen that shows a filter set to "Open Requests", and showing 0 of 0, even though I had 1 open ticket on the previous screen. Furthermore, I see a number of empty boxes under the various column titles, with what appears to be a bug with some of the boxes
Connection to RPC.............
Hi, I am using the license service desk plus and i am wondering until now it din't run properly as it is expected. we just try to scan one work station, we followed the instruction in the manual, we disabled the firewall which is i am not supposed to do. but still it cannot be scan by the service desk plus. any help? ==================================================== Oswaldo D. Tabien NATSD/Information Technology Coordination Staff NATIONAL ECONOMIC AND DEVELOPMENT AUTHORITY Tel: (632) 631.37.01
null community and poll to unmanaged interface
Hello, We are evaluating the product with several routers. Two of them have hundred of subinterfaces and we put them unmanaged. With ethereal, we are seeing that opmanager is polling them to get bandwith utilitation... to ALL INTERFACES! With ethereal, we have seen that opmanager uses a null community string to poll and discover devices and it is detected by our IDS. Are they known errors? Thanks and regards Santiago Alvarez
Items not yet available
I have been reading through some old postings and have noted below a few items that have been promised in the next release, that have not been included. Could you please give timescales for implementation. AD logon for Technicians Enter Resolution & close call in one click rather than multiple Link requester ad fields to call screen mandatory fields when logging calls thanks Pete
SNMP Problem ?
Hello, We are using OPMANAGER 6.0 Free version and we have installed it on a Windows XP machine. We are monitoring WINDOWS NT 4.0 servers. On several servers it works other doesn't work. We have 1 server that can't get any SNMP information at all but when we do a SNMP Query in de MIB browser it get's the information. But when we add for example the CPU Utilization Resource MOnitor it can't even connect to the SNMP Service. What is the problem ??? we have checked the server and rebooted it but it
Service Desk Startup
Ever since I upgrade our system to the latest service pack last week, I have to manually start up servicedesk when the server is rebooted? ANy ideas as to how I can get this to be automated again? I know i could put it into the startup folder, but that would reply on a profile being loaded. Am running on a windows 2003 svr. thanks PEte
Different "search engine" abilities users vs. admi
I tested out the search capability quite thoroughly as a "user" (not a tech) and came down to some basic rules: single word search - works fine, but is case sensitive. multiple word search - gets all solutions having either of the words (OR function) "quoted multiple words" - gets all solutions having the exact phrase - (didn't check for case-sensitivity, but assume it's there). As an admin, I tried doing searches through the requests. single word search - works fine, case sensitive (same as above)
Remote PC's in Active Directory: Can they be added to Invent
hi, Quick question - when performing a domain scan the laptops and remote PC in the active directory folder are seen but only the one or two which are currently connected to the network get scanned. - As a result, the rest are not added to the inventory. Is there any way to pull them into the inventory list, even if I cannot do a scan of them?? Thanks, Paul
Reporting by Workstation
Hi, Is there any way to generate a report of the number of requests by workstation? I'd like to be able to see which of our machines are getting the most attention. This doesn't seem possible with the built-in reporting functions, yet is a pretty basic report in my opinion. Thanks, Endaar
custom monitor
Hi, I am trying to setup a custom monitor on a server. I added the OID for the parameter, but is not gathering the data. Is it required to add the actual MIB file or just the OID? JEM
Custom telnet monitor
Probably a basic question but .... it is possible to create a custom "telnet" based monitor? I want to test for a process on a Solaris box. I see where custom SNMP monitors can be created but nothing for telnet based monitors. Thanks in advance.
network map
Hi at all, I'm inserting my network'router in OpManager 6.0 and I'm having a problem with the view of their link: they are very tangled in!!! I'have to insert more than 80 routers and layer 3 switch! Is it possible to arrange a patch to fix this problem? Thanks :(
Windows Service false alarm
I set up serveral Windows Service Monitors to my Windows Servers to monitor some services. All are up and running, but OpManager show me that one or more services are not up (for example Eventlog and lanmanserver). But they really are up. For other Windows services on the same device the monitor works correct. When I use "Add monitor" and then "Click [here...] to discover services from device." the Windows Services Eventlog and lanmanserver are showing correct as started.
Iam not able see the logs / reports
Iam getting following error message" No Devices Available" Can you please explain how to fix this problem? I am trying explore PIX 515 6.34 verion log files. Thanks, Jags
Reporting time spent on requests, etc.
One of our needs is to be able to report the time spent on requests (and longer term work - such as rolling out software - which we will enter as a request): Obviously, since there is a way of entering time spent, I assumed there would be a way to print out the information or get it on screen. Am I missing something? Thanks again, Paul
Values above 100%
Hi, I have MRTG and Netflow Analyzer to monitor internet utilization. Values from Netflow Analyzer show utilization above 100%. I'm using version 5 build 5001. Clocks are in sync and active timeout it's set to 1. This problem began when i upgrade version 4020 to 5001. I trying to convince my client to buy this great software. But with this incorrects values it's dificult to convince them. Hope that someone can help me. Edson.
30-Day Trial -- AD Import Help needed
I am checking out the 30 day trial to see if it's what I have been looking for, so far tis product looks great. They only problem I have had is all of the imports from AD fail. I tried to import users and got the following messages, [12:33:40:306]|[03-24-2006]|[SYSOUT]|[INFO]|[19]|: Going to Get Object : testlab| [12:33:40:306]|[03-24-2006]|[ADSMLogger]|[INFO]|[19]|: Error in Init : 80070057| [12:33:40:306]|[03-24-2006]|[ADSMLogger]|[INFO]|[19]|: Error in Getting User Object for NT Format :: 80070057
Trial to Free Version and Keep Database and Config Settings
My intention was to install the free version, but it appears I installed the trial version or free version with trial components like AD monitoring. Now, it seems the trial version has expired. How can I install the free version and keep the configuration and data I setup with the trial version?
Categories
Is there a way to have the full category when creating a new call? For example I have a top level category called 'IBS Housing' and another called 'Reports'; i would like servicedesk to show IBS Housing / Reports when the call is logged rather than just saying Reports. Thanks Pete
Software Summary Report
Does anyone know a way to get the list of all the software that is installed on the user's PC before we have made them assests. I can pull up a software summary but I can't print that or export.. any thoughts ?
settings
How can I get service deks to remember user settings? for example I like it to show 100 items per page, but it always defaults back to 25. thanks Peter
WHICH POTLET PRODUCT THE OPMANGER IS USING?
hello: I wonder which portlet product the opmanager is using? and which MCV framework, structs or shale is used? Thanks a lot, shemy
Call Reference ID's
Have just noticed that the call reference ID's do not increase sequentially (excuse spelling!!)... would have thought they would!!! 1,2,3,4,5,6....etc..... would be logical.. Why don't they? Or is mine not working correctly?? cheers Pete
Build 5004 --CPU usage reached 100%
We are currently running the latest release, build 5004, when a technician selects view all request CPU utilization reaches and stays at 100% for several minutes. Making the system nearly unusable for all clients. Is anyone else encountering this issue?
Running DeviceExpert and OpManager on the same server
I am trying to run DeviceExpert on the same server as OpManager the DeviceExpert starts up but when I try to access the :6060 address all I get is.. Also, I try to add the patch I was sent using the UpdateManager.sh script but I keep getting.. which: no java in (/usr/kerberos/sbin:/usr/kerberos/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/X11R6/bin:/root/bin) java command not found Please help. Thanks!
Monitoring logfiles on external systems
Hello, we have the applications manager running on an windows environment. Is it possible to monitor logfiles on HP-UX servers. I've seen the script monitor, but as far as I know only logfiles on the server itself (where the am is installed) can be monitored. Hope to hear from you. Regards.
Can't see Squidreport
Hi all... I just downloaded the 30-Days-Version of the Firewall-Analyzer to check our Squid-Logfile. I just have one problem: I imported the Log stored in access.log on the Linuxserver. The import was successful and the status is "Import of log file completed". I looked into the access.log file and found a lot of records, so I am sure that it is not empty. The Problem is that I don't find any analized reports in the Squid-Report section. It's all empty... What could be the solution? Thanks a lot
False Alarms for Services.
I've been getting a lot of false alarms for services recently. I've set it up so that I don't get notified till a device misses three polls, but there is no such option available to set a number of missed polls for services. I think this would be very useful. I hate waking up at 2 a.m. only to discover that the service is fine and for some reason just didn't respond to a poll. David.
IP's instead of hostnames.
Hi, I'm new to App Mgr. When I set up a monitor I supply a hostname (serverA). However, when the monitor is created it always displays the IP address instead of the hostname. I'll get a monitor called 1.2.3.4_MYSQL-DB-server instead of serverA_MYSQL-DB-server. Everything appears to be working fine except the hostname is not shown. What am I missing? Thanks in advance!
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