SDP performing physical audit of inventory
Hi,
We are looking at service desk plus for deployment of SD+ in a school environment.
We are really excited about many of the features of SD+ but have some questions about the Inventory management of the package.
We want to make a comprehensive audit of all our IT and AV related equipment and enter the information onto an asset tracking DB. We intend to attach bar-coded labels to each asset to speed up auditing of assets. We hope that SD+ may fit the bill. Wherever possible we would like to use the in-built features of SD+ rather than having to export to xls or similar to process data.
Please can you confirm or explain the following points
1) We understand that for non-discoverable item we can create ad-hoc assets which we can manually populate with information about the item.
2) We would like to use a custom field associated with each item to show it's physical location (i.e. classroom). We can add this field but cannot seem to create a custom report which then sorts and groups assets by this custom field to produce a list of assets for each room. Is this report possible?
3) We would also like to understand the best practice or best known methods for performing a periodic (3month) physical audit of the asset register once the initial population of the database is complete. Ideally we would like to create a list of assets using a barcode reader then reconcile them against the asset database of SD+. Is this possible or what alternatives exist?
4) We read with interest the proposal for an enhancement to the helpdesk request system to allow heads of departments to see summary information about support requests. Would it also be possible to extend this to allow them to see a summary of assets registered to their department?
Thanks in advance of a prompt reply.
Julian
We are looking at service desk plus for deployment of SD+ in a school environment.
We are really excited about many of the features of SD+ but have some questions about the Inventory management of the package.
We want to make a comprehensive audit of all our IT and AV related equipment and enter the information onto an asset tracking DB. We intend to attach bar-coded labels to each asset to speed up auditing of assets. We hope that SD+ may fit the bill. Wherever possible we would like to use the in-built features of SD+ rather than having to export to xls or similar to process data.
Please can you confirm or explain the following points
1) We understand that for non-discoverable item we can create ad-hoc assets which we can manually populate with information about the item.
2) We would like to use a custom field associated with each item to show it's physical location (i.e. classroom). We can add this field but cannot seem to create a custom report which then sorts and groups assets by this custom field to produce a list of assets for each room. Is this report possible?
3) We would also like to understand the best practice or best known methods for performing a periodic (3month) physical audit of the asset register once the initial population of the database is complete. Ideally we would like to create a list of assets using a barcode reader then reconcile them against the asset database of SD+. Is this possible or what alternatives exist?
4) We read with interest the proposal for an enhancement to the helpdesk request system to allow heads of departments to see summary information about support requests. Would it also be possible to extend this to allow them to see a summary of assets registered to their department?
Thanks in advance of a prompt reply.
Julian