How can I view "additional comments field" in user
We send this surveys but I dont know how I can view the additional comments field.
unable to scan a machine over the domain
I am unable to conduct a scan of a PC on my domain. The following error is returned after a few seconds: FAILURE :Connection to RPC server in the workstation failed. What is the fix for this error?
how to Enhancement main pages
hi guys, can you help me how to Enhancement main pages in service ServiceDesk Plus | 5.5.0 rgds echo
Underlying link is wrong - TD
A client of ours mentioned that they couldn't use the link to get back to the portal and see her account. We renamed our original link http://abc.companyname.co.uk:8080 to a more "memorable": http://servicedesk.companyname.co.uk:8080. The text in the outgoing email message shows: http://servicedesk.companyname.co.uk:8080/WorkOrder.dowoMode=viewWO&woID=294 but the actual hyperlink it contains is: http://abc.companyname.co.uk:8080/http://servicedesk.companyname.co.uk:8080/WorkOrder.do?woMode=viewWO&woID=294
Multi technicians to a case
Multi technicians to a case would be useful. Today I took over a request from a colleague who was out on site so I changed the technician to me so that I would see any incoming emails (in my open cases), but if I forget to reassign it back to him, then he will not be altered to the fact that there has been traffic in his ticket.
Product Dropdown not populating even though the system has
Hi, When I started SupportDesk, I decided to remove all products and product types while logged in as administrator, once all were removed I added new products and product types, I have about 3 of each. Now when the end user logs into the portal to submit a request when they click they dropdown menu for product nothing is returned. Any ideas? Also, is there any way I could open the database using Enterprise Manager or MySQL? Thank you. John.
How to add MIB from Allied Telesyn
Hi... I need to know, how to add MIB for Allied Telesyn? Because i can't see device type for Allied Telesyn Switch. Thanks RahmatZ
How to acknowledge request closure to group
How to acknowledge request closure/change to other requesters than the request owner ? -- Piotr
Survey report
We upgrade to 5500 and we can not see the results of a survey. Wen we try to see it we get this error (see attachment). Thanks, Jordi
What happened to the notice to requesters at ticket assignme
In 5500, there is no longer an announcement that specifically is sent out when a ticket is assigned to a technician. During a webex session with adventnet, I covered this. However, a technician being assigned is considered an UPDATE, and there is a triggering notification for that. But, the message for an update is generically worded for an update - ie. Your ticket ##1234## has been updated, please see this link for further details, etc. Since we don't send mail upon receipt of the ticket (due to
Name Resolution
I have just installed the 30 day evalution copy of Ops Manager (very nice tool) but I have a couple of problems that I hope someone can help me with. Firstly all the names of servers/workstations/printers appear as so: adsl-0-1-91.shv.bellsouth.net (with 91 being replaced by the IP address assisgned to that particular kit). Can anyone tell me why? Secondly there is no monitoring of any of the desktops. They are detected by the tool but there is CPU/Memory/Type info associated with them. Again any
Automatically Assigning New Requests
Is there a way to automatically assign incoming requests to Groups based on the requests Category?
Sub-minute polling of devices by OpManager
I'm using OpManager to monitor VoIP installations and was wondering if it was possible to set the polling of devices at rates higher than once per minute? This would be useful whenattempting to identify errors particularly as many calls are only a minute or two in length.
PIX VPN Logging
Hello, We are network consulting business. I have a customer with a pretty specific request for some Cisco PIX VPN tracking. I've downloaded a trial edition of the Firewall Analyzer. So far I'm really impressed with it and could see using it for many customers. I'm having some trouble though with the VPN reports and have some questions. 1. The VPN report shows my source IP address but is unable to display my username. What is the mechanism for resolving this. We use Windows IAS authentication which
lionkAsService.sh help
I am running NFA on SLES (I know it's not supported, but my hands are tied). I want to setup NFA to run as a Service/Daemon, but the scrupt error's when I run it (presumably because it was written for Redhat and not Suse). If anyone can help me I would greatly appreciate it. Here's the error- ln: creating symbolic link `/etc/rc0.d/K98netflowanalyzer' to `/etc/init.d/netflowanalyzer': No such file or directory ln: creating symbolic link `/etc/rc6.d/K98netflowanalyzer' to `/etc/init.d/netflowanalyzer':
Rediscover Now gives error message
When I manualy runs Rediscover now. I get the following error message. Probe may be down/busy.Operation timed out The Central server and the probe are on the same network.
MapMaker roadmap
What about a MapMaker's roadmap? I don't know if you intend to improve MapMaker, but there are features, to me, that could be useful to have in MapMaker. For example: - a sort of automatic map creation system (a system where if I want a '1000 device map' I don't have to indicate every single machine, but where I can use some common parameters to indicate group machines) - a way to add notes to a device's icon - remote (web) management There should be others features and if it could be useful to you,
Closing a case without notification
Is it possible (or is this a wishlist item), to close a request without notifying the requester? There are some occasions where we don't really want to alert the client to the fact that the case is being closed. It might be that only admin technicians can perform this and a comment has to be added when it is closed this way.
Two issues regarding 1) screenshots 2) attachments
Hi there We are experiencing 2 issues: 1) Customers copy screenshots directly into their emails. These don't appear in the request in SC+. Sometimes the screenshot is attached by SC+ as a jpg or gif and sometimes not, in which case we have to ask the customer to resend as attachment (this doesn't look good for us). If someone has a graphic in their Outlook signature that graphic does appear directly in the email but graphics pasted into emails do not. It would be best for all graphics to appear directly
firefox error
We keep getting this error for firefox users
Trango, Motorola, and Redline Wireless Work?
We are looking at purchasing OpManager to monitor our entire network of routers and switches (all Cisco) but we'd also like to monitor various Trango, Motorola Canopy, and Redline wireless systems... Is anyone doing this and what information can you gather from each device (respective to the list above)?? Thanks.. Paul
Integrating OpManager with Firewall Analyzer/Change Manager
I understand that OpManager can "monitor" firewall devices, but it does not seem to be as complete as the Firewall Analyzer in terms of actually capturing log files. OpManager also does not appear to have configuration management functionality. Do you have any plans to publish an integrated solution, primarily focused to MSPs, that bundle these products? Or is the only option "build your own" using WebNMS? Thanks!
are there any plans for an ssl based gui
The reason I ask is that our security officers will not allow appman 7 in it's current form to be presented to the internet as it is deemed to insecure. If we could provide a more secure front end then we could then share information with our customers which would be of real value.
Notification Problem, no mail arrives
hy everybody, i have add a new notification profile to an device. altogether i have 4 profiles for one device (server). profile1: interface monitor profile2: windows eventlog id: 8001 profile3: windows event id: 11;51;9;11;15 profile4: windows event id: 1001 (Save Dump);6008 the problem is: ever since i add the fourth notification profile no mail arrives. when i delete one profile (never mind which) mails comes on. probably a bug? thanks for help chris
Requesting New Device Type Templates
Is it possible to get new Device Types added? If so how do I go about it? I would like Linksys WAPs and WatchGuard Firewalls.
High Memory Usage?
I am running NFA 5.0.0 build 5002 on a server (running Linux) that has 2GB of RAM and NFA is using it all. The server when not running NFA is utilizing 25% of memory and after I start NFA it creeps up until it's using 100% (takes about 2 hours to reach 100%). System requirements say 1GB of RAM is enough, do I have a memory leak? Is this normal? Anyone else have this sort of utilization? I am monitoring 33 interfaces.
Alert Profile
Dear SIr: My ManageEngine Firewall Analyzer's version number is 4012, Device is Fortigate 100A (2.80 MR11) The Fortigate is NAT mode, I need to add a Alert Profile for detect bandwidth high loading. But there is not condition "TRAN_IP" in Alert Criteria option. how can I add this? Thanks!
annot View Email Profiles
Hi i have created an number of new E-mail profiles in opmanager, it states that 'Notification profile added successfully' but when i go to view the e-mail profiles, there is nothing there bar the 1st one i setup 3 weeks ago. Any ideas ????
Cisco Catalyst 4500 - No CPU Utilization
Hi... I'm not able to get the CPU utilization graph in OPManager, for my Cisco Catalyst 4500 switch. I tried the CPU utilization under SNMP based Resource Monitors and also under Cisco Monitors, but both give me the same result - "Data not available". Memory utilization is working fine but backplane utilization is always showing "0". I also tried it with the SNMP timeout 60secs, still no luck. Could you please help me resolve this issue. Please have a look at the attached screen shot. Abhilash
Issues with upgrade to 5500
1) Action items within the ticket are haphazardly located in the upper right hand corner 2) Scheduled reports. The system will not allow me to set up a open ticket report. Keeps asking for a date even though I have entered one.
failure of domain inventory sdcan
I am unable to scan a PC on my domain. I get the following error after several seconds: FAILURE :Connection to RPC server in the workstation failed. Is there aWindows service that I need to enable? What is the fix for this condition?
Several Problems
First problem is I cannot get the SMS messaging to work for any of our technicians. The 2nd problem is that I upgraded to 5500 and now am getting the exception error.
Some requests
Hi, I'm trying SD+ and it seems it works very well. I want to suggest you some features that to develop your product: 1. it should be usefull the feature that can automatically schedule reports and send to a mailbox. 2. the possibility to check who and how many users a tecnicians are online 3. the possibilility to extract statistics about everyday connection e disconnection of a tecnician. Thanks 8)
LINKSYS ROUTER
Hi, just want your expert opinion if OPmanager will work on my current setup to monitor activities of pc's connected to my modem/router. My DSL is connected to LINKSYS WAG54GX2 modem/router. i am connected to 1 port of the router, 2 switches connected to 2 other ports. 4 pc's are connected to 1 switch, and 2 other pc's on the 2nd switch. what's the best solution for me? appreciate any response. thanks.
delete unused Windows Domain in Domain list ?
Is there a way to delete unused Windows Domains in SD+ ? We have more than 150 unused domains in SD+, but only use one for our users and inventory. In Asset Management, Windows Domain Scan, we can only delete domain one by one. Christophe
Installation Evaluation License Error
Hello, I'm attempting to install the Firewall Analyzer in Eval mode. I've uninstalled, reinstalled, etc. The database starts up, but when I try to start the client it asks for evaluation or location to license file. I select evaluation and it gives "Error Code: 517". The only thing I did during the install that was not standard was select a different drive "D: rather than C:" Suggestions?
Report of Services in OP Manager
Dear All, I've tried OP Manager. So Far It runs well and I also satisfy with the features. But in Report Menu , I think It's not complete because we could not find how to generate report of services ( I mean service avaibility ) whereas we can find report of server avaibility. I compare this feature with services avaibility report in What's Up. I really like What's Up in this side. But, Other features of Op Manager satisfy me. Correct me if i am wrong about this my opinion. Tx before for your attention.
Feature Request - List Contact Telephone Number in Template
Right now the only telephone number that can be included in a Request template is the Contact Mobile. Is there a way to add the feature of including the Contact Number in the Request templates? Thanks David
Build 5021 Issue - Contact Number Missing
With previous builds, the contact number would populate when you slected a contact name. Now with build 5021 the contact number is not populating properly. I have confirmed this with my users.
Cisco PIX Monitoring
Why doesn't Opmanger montitor Cisco PIX Firewalls? It doesn't appear to monitor traffic, CPU usage or memory... I've read other threads about people having the same issue; and moving it to the router category does not work.
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