Size popup-windows
Multiple popup-windows are to small for there content. The windows are not sizeable. We get the small windows when you are creating a report (device-popup), clicking on memory,cpu or disk-utilization. We are using Citrix with Windows 2003 and a classic windows-style.(IE6)
Customizing Reports
Currently I am using the product Monilog (from www.monilog.com), and am evaluating EventLog Analyzer. Is there more ways to customize reports? For example if 5000 errors occur in the event log, and they are all the exact same errors, instead of listing it 5000 times, is it possible to list it once, and put a number of times it occured next to it? For example : Error: Unable to connect... (5000) . It makes reports much easier to read one line of error instead of seeing the same error listed so many
Requesters can edit and delete announcements
It appears that under 5500 (didn't check older versions) that requesters can get in to view all announcements, and even edit or delete them!!! Additionally, one of our requesters found that when you try to set a permanent announcement (until forever), uh, forever is 31 Dec. 1969, presumably just before epoch... (1 Jan 1970) This needs to be fixed, especially the announcements tampering... Justin
HP5304 switch showing up in Router Category
I have an HP5304 switch that is correctly detecting the HP-Switch OS, but it being put in the Router Category. The major problem I am having is that when I change the category, the device completely disappears. What can I do to resolve this? David Conroy
Automatic Report Creation
Is there a way to setup automatic report creation out of Application Manager 7? I want certain Response Time and Availability reports to be created in PDF and dropped to the filesystem. What's a good way to do this? Thank you. A Cline
SERVICEDESK SUPPORT: Re: [Request ID :##38119##]
Well up until two days ago I was extrememly impressed and happy with all the support I've recieved from all the crew at Adventnet. However, when trying to perform the upgrade to 5.5 we ran into some errors that pointed to a corrupt database. This stopped us from upgrading and if we did try to upgrade, it rendered ServiceDesk Plus totally unuseable. The guys from support contacted me and had a look at the issue, took a copy of the database to repair. Up till that point, I was still happy. The problem
System Log Viewer
Hi there What is the System Log Viewer feature for? Nothing is present there for me right now. Also, is there a way of seeing which contacts log in to the system? I thought I did see something about that but cannot find it now. Thanks! Patricia
Adding Nodes to an Existing Host Group
How do you edit an existing Host Group or add a node to an existing Host Group? I only see the option to Add or Delete a group.
surveys
The surveys dont appear to work for us, they are setup to be sent everytime a helpdesk request is closed. all the requesters have there emails details entered into the database and they are recieving emails telling them there request is open, on-hold, closed etc, Any Ideas?
Maintenance Features Request
It would be nice to see a few features that would facilitate the day to day system administration. These are 1: Schedule a daily backup with option to ftp the file to a server 2: removal of log files older than n months / days (logs are getting very big) 3: compressing remaining log files older n days 4: archiving data older n month or giving a time span. 5: add functionality for archieving or removing historical data Any plans to provide such functionality?
NFA5 - Srvr Disk (negative on restart)
Hi there, we are running the Trial Version of NFA5 and are already in touch with your team for purchase, Very GUI. compliments. However, i have miscalculated on the Disk reqs. & now the HD is full and the server is not able to restart the NFA service. we are a service org, so have a great need to be able to assess the true reporting and the accuracy, so i would like to retain the data already in the "Data folder". How can i do this, and could you also assist in the determining the true HD reqs? our
Global Credentials
Hello, It would be nice to have a "Global Credentials" feature in EventLog Analyser like in PatchQuest It would be easier to add multiple host without having to retype the password every time Best Regards
Firewall analyzer installation
We have install trial ver of Firewall analyzer and when i click the Managefirewall analyzer 4 icon i get error message saying "Unclean shutdoen of privious version" Please help
Monitor Windows Running Processes
What is a good way to monitor Windows to be sure that a process is running? Has anyone done this before? Thanks, A Cline
Java Script Errors ver5.5
I am getting a few java scipt errors with version 5.5 Basically all pages display an error (indicated in the browser lower left bottom) but opening the Request Page from the tab shows the following message. Exception occurred when executing post invoke script setSearchTitle('Search','Go') Msg: Object expected. cant give version 5.5. to users that way. Did also restart browsers. IE6
MIB's and 3550
Hi, I have a cisco 3550 switch that I am currently monitoring. I can see memory, cpu, and all the interface traffic. But if I try to see STP port details it is all blank. Also if I click on switch port mapper, I get an error that BRIDGE-MIB might not be implemented and data not available. Doesn't the interfaces showing mean that bridge-mib is implememented? And lastly, I have traps being sent and they are not being converted to normal information. I have loaded the the OLD-cisco-ts-mib and all of
OpManager discovers ethernet ports but not ASI ports
Hi all, I have a problem with the monitoring of our telecom equipments. I added a non standard equipment, Opmanager can see it and receive its traps when I disconnect an optic fiber for example. OpManager discovers 11 Ethernet ports but any of its ASI or DTM ports. And the most important for us is the monitoring od the ASI port. I really don't understand this problem of discovery. If anybody could help me... Thank you very much
BUG: Putting a 'z' (lower case) into the ticket description
Okay, here's a REALLY weird bug. If you create a NEW ticket with a letter 'z' as the leading character (either by email submission or by typing it into the description field of a ticket) you get an error. If it was sent by email, if the first character has a lower case z, it will NOT create a ticket. If it was submitted by web... typing a lower case 'z' (anywhere) gives the error seen in the attached screenshot. Any more really weird surprises? :-) Justin
Stack Overflow at line: 1706
I am trying to add an asset to SD+ 5500. When setting the acquisition date, I try and select a date from 2005 and I get the error message Stack Overflow at line: 1706 3 times. I also get the error message on expiry date if I select a date outside 2006. Any Ideas?
Type Software Maintenance
I would like to create different type of sofware: Shareware, freeware, demo software etc... But I not found the maintenance of the type of sofware. Thanks Michel.
CPU running at 100% for Java after trying to open Solution
Hi, my CPU is running at 200% (100% but 2 CPS) for the Java Process and the system responds very slowly. I noticed that after clicking on the Solutions Tab the CPU utilization remains at 100%. The solutions page itself does not load anymore and there must be a bug in it. We allocated 512mb of shared memory to service desk. it is the only application running on the LINUX, Fedora C5 server and I have changed the memory allocation for java in the run.sh Xms256m/Xmx512mb. Need to fix this urgently. Thanks
Syslog port
Hi All, How can I change the port for internal syslog in DeviceExpert?
Close a request
Hi, I am trying to test trial version on SD+ 5.5. I have some questions about the access permissions. I make a role name call "SDhotline" which has "View", "Add" access level. When one member of this group made a request, I suppose the hotline can't Edit and Close the request. But when he/she go to "Actions"=>"Enter Resolution" which has "Save and Close" button to let him close this log... Please help. On the other hand, Is there any change management product or method on SD+ Thanks for help. Alan.
Alerts from Netflow
Is it possible to change the e-mail address that alerts come from? Our customers might be confused if they receive an e-mail from netflowreport@localdomain.com. Thank you, Joe
Firefox browser unable to type text into Reply the Requester
With this new version (5500), I'm unable (in Firefox) to type in any text in the Reply (to the requester) details section of the screen. I had other problems in other details entry screens on occasion. Can this be rectified? I've never had problems like this in prior versions of SD+ Justin
Did not mean to spam
When writing my post Purchase Order & Contract Management Show Stoppers, I got an error. I didn't realize that I submitted three times. I am currently running IE 7.0 Beta 3. Please see attached error message. Again sorry about that, Justin B.
Barracuda Spam Firewall Log Analyzer
Hello Support, We have Barracuda Spam Firewall. We would like generate Reports from the message logs of Barracuda Spam Firewall per domains based. Is Adventnet coming up with Log Analyzer for Barracuda Spam Firewall ? I can provide sample message log file which it generates. Thanks and Regards, Yogesh Padharia
Alerts tabs view error
Hi appmanager support, hi, I am now using Application Manager 7 and facing problem with browsing the Alerts tabs with the error message as "[Exception n:/webclient/common/jsp/ TabComponent.jsp] null". Can you please provide me in more detail on solving this kind of problem? As i been view the solution under trobleshooting page but still got no idea on how to solve it and where to place the detail. Thanks
Netflow Analyzer 5.5 EA add user
Hi, I've just downloaded and installed NFA 5.5 EA but I'm unable to add users. When doing so it seems the user is added but when the add user window is closed the new user is not displayed in the List of users. Is this functionality disabled in this early release? Thanks for your reply. Wim
No Graph Data ..but some sometimes
I'm testing Firewall Analyzer 4 Linux (4012) and having problems. Some days it will show graphs and reports other days it wont show any. I've checked and it's logging over 10,000 packets a day and it seems that fri,sat and sun (least traffic intensive days) tend to be the days it shows the graphs and the rest of the week it wont. Any Idea's? Regards.
Can you name a network?
Hi, I have upwards of 80 network views. Is it possible to give these a name instead of listing them by network number? many thanks, alec
Cannot add windows service monitors
I am using the free version of OpManager. Last week, I set up a server with several windows service monitors, and everything was working properly. Today, OpManager was reporting that every single service it was monitoring was stopped. I checked the server and the services were all running properly. I removed the windows service monitors from the device, and then attempted to add them again. When I click the link to iterate the current service on the device, I receive this error: Error # Not enough
Cannot Delete Status
Is there a way to delete a Status. We have defined a status but no longer wish to use it anymore. The status is not used in any request anymore, but I guess its referenced somewhere int the request History, hence I get an error message when trying to delete the status. Thanks Alex
Technician login and Active Directory
I am currently evaluating your servicedesk plus and i have a question about the login. I can see that the system will allow you to use AD as authentication method for login, but when you do use that the user is logged in as a requestor, the admin is logged in as the admin. Is there any way to tell the system that certain users are technicians, without the techs having to remeber another username/password just for SD+ ? thanks
solutions database and closing
I am just testing the entering resolutions into the latest release of Service Desk and notice that we can now enter a resolution and close. That is fantastic and is something I and my team have wanted for a long time. THe minor issue i have noticed is that there is not the option to save to include resolution in the resolutions database and close at the same time. Could this be included? Perhaps just a tick box?? thanks PEter
can i import my asset register? .csv/where can i manage S/W?
hi, I have 2 questions I hope you can help with. 1. can I import my current asset register that is stored as a .csv file? 2. where do I go to specify which software is managed, and then see if I an under/over licenced? Thanks Andy
no interfaces match ???
Hi I keep getting this message "No interface matches the above option" what does message mean. I have it configured correctly on the routers, and it has worked before.
Request conversations and email
Hi, Vinu, Support. The way SCP deals with incoming email messages, it is not possible to associate a customer reply to an incident that is already open. Besides creating requests and adding contacts from incoming email messages, SCP should also allow customer replies to be added to an existing conversation (by means of rules or some other configuration parameter). By not doing so, email conversations via SCP are not possible and customer replies are either registered as new requests or lost (if email
Missing Time Spent Data
I updated my helpdesk software from version 5010 to 5500 today. While looking around at the new features, I noticed that the 'Time Entry' portions of the requests that we have done both presently and in the past is gone. My IT Department keeps track of its time utilizing that data and it is imperative that we get that back somehow. We backed up our data and can go back to a prior version, however I would prefer to keep up to date with the new version. I would really appreciate some help getting my
Archiving
Could we have a request archiving feature please? Basically a second level of "closed". This would prove useful to save cluttering some of the views with cases that are so minor or maybe repeated that it is unlikely that they are relevant any more. However, keep them available in the "archive" so that they can be searched if necessary. I say this having seen how we are starting to amass similar requests for the same thing. If we can mark one definitive answer as "sticky" and let the other archive.
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