Trying to buy MSP edition, please contact me...
I am trying to buy your MSP opmanager product, but no one from your sales department seems to want to contact me. I am located in Canada, please contact me back. Please help!
License for 2 technicians?
Hi guys, Really like your SC product. Curious, why don't you have a two technician version available like you do for ServiceDesk? If you did, I'd buy it (assuming the cost was similar, i.e. $495).
Email Announcements
Hi, I would like to know if it is possible or if it could be included in future releases for System Announcements to be sent via email as well as included on the interface. We have a global address list associated to one specific email address and if the announcement could be sent to that one email address as well all my users would get the announcement straight away rather than waiting till then log into the servicedesk system. Any thought would be greatly received. Many thanks, Ollie Wright.
Department head role
Hi, Can you tell me when the Department head role for requesters will be ready? I was expecting it in this latest release.
CPU and Memory graph in HP-UX server
HI, i have 10 number HP server which has to be monitor through this opmanager tool but i cann't find any graph on this software My question is that, is it possible to monitor these server (CPU & Memory) through this OP manager? Waiting for your kind and quick responce Regards, Jagjeet Singh
Merge doesn't assign the technician?
I could be wrong, but I noticed this morning that where a response from the user becomes orphaned from the original thread, if I merge and reply to the remerged email, the technician field in the response is empty.
Enhancement Idea?
It would be really handy to be able to change the category of a call in much the same way you can assign an engineer. From either the screen showing "Open requests" or the View Request screen rather than open it. Steve
Hebrew translation
We are interesting in translation of front-end ( requester portal only) to Hebrew Do we have any options to change it ? Thanks
technician notification not working
I keep experiencing this issue and was hoping this upgrade would resolve but did not. I also discussed with one of your techs and they did not know either. After a request is created and you email the technician assigned to the request the link that appears in the tech's inbox is not valid. Comes up with "The page cannot be displayed". The weird thing is SDP actually displays the link but when you hover your mouse over the link it displays "http:///", you can copy the link and paste in browser and
Download NetFlow Analyzer EA 5.5
Dear Sir/Madam, I browser your Forum list for netflow analyzer. I found that the NFA EA 5.5 is a good solution. I want to evaluate it. Please tell me how to download it. Sunny
FAX
Hi all , Is it possible to have a tracability of the spool of my fax in op manager via the snmp. Thanks a lot
Reply to contact -- no history included in reply
Hi When a support rep replies to a contact in SC+, no history of the incident is included, i.e. no email trail. It looks like there isn't any way of including this, is that right? (I do of course realise that the contact can log in to see all conversations). Cheers Patricia
Data directory in custom location
Hi, Is there a way to separate the install and the data directory? If not, can you please consider this in a future release? Would be extremely handy in the event of a system crash. Thanks, Daniel.
Restoring Data Hangs
When trying to restore data the RESTORE DATA IN PROGRESS window just keeps running. The window has been running for over 10 minutes. How long does a restore generally take? Am I doing something wrong? I followed all directions in the user manual. I am attempting to move the data from an old PC to a new server. Thank you, Ken W
Three Feature Suggestions
We have been using OpManager for over a year now. The software is great but, they are some additions that could be implemented. 1. I know you can change the port labels with in OpManager, but the port label [Description] should be pulled from SNMP. We use port descriptions for all our switches and it is very time consuming changing the port labels within OpManager. It would be awesome if the port labels were populated from the Switch using SNMP. 2. The ability to backup up Cisco configs on switches
System Load logged into database?
Is the system load statistics logged in the mysql database? if so where is it located?
Hotfix applied...now problems
unable to login to servicedesk since I applied the hotfix to 5500...what is the default login name and password?? Hopefully my database is not all erased....How do I go back to the old version because I think this version is unstable??
restore database using linux console
how is to restore database using linux console, i mean without enter to desktop. is that possible that restore this database from console (i use ssh) Thanks
restore database using linux console
how is to restore database using linux console, i mean without enter to desktop. is that possible that restore this database from console (i use ssh) Thanks
some problem in appmanager 7
Applications Manager 7 ( build number 7000 ) has some serious problem: * The telnet sessions in remote servers which appmanager monitors do not close * We are getting false lot of alerts that servers are down can we revert back to service pack 6 ( build 6600 ) or is there a solution to this problem ?
MiB Folder Change
Hi I wanted to know, if it's possible to change the folder of the MiB Files. I installed the OpManager under the folder "Program Files" and I didn't watched at the underscore. Everytime I try to load another MiB, it brings me the Error: Exception:Reading/Parsing MIB:java.io.FileNotFoundException: Could not open file C:/Program Error parsing MIB:CISCO-PRODUCTS-MIB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ It's possible to change this folder without reinstalling the whole OpManager? Regards SPQR
ssh v2.0 solution for monitoring servers
Is there any solution, workaround, etc that I can use to monitoring servers running ssh v2.0. ?? Please, let me know
Port Change
How do I change the port the the app works on - it is clashing when used on 8080
Port Number
How do I set this up so that I can access it externally & indeed so my customers can do so too - what port do I need to open? e.g.
Reappearing servers when monitoring a WebSphere ND
I'm evaluating Application Manager and added a WebSphere 5.1 Network Deployment cell. App Manager then proceeds to add monitors for all configured nodes and servers the ND is responsible for. Our problem is that some of the servers in the ND is supposed to be stopped and not running. This leads to unavailable alerts all the time. I've tried to delete these monitors, but they keep reappearing all the time. How can I block this?
Assigning Tickets
When I create a new ticket is there a way that you do not have to keep entering a queue or support rep, I always want to assign my tickets to one queue which is then connected to the 2 support reps. Any idea if this can be done please? Thanks.
Not working mail server on Win XP SP2
Uisng AppManager 7 Mail Server (Using Relay on port 25) I have always an error regarding that not valid server, etc. Please, let me know if I need something else.. thanks in advance..
Linux - I can't no add any minitor (server).
In Linux AppMananger 7, when I want to add any monitor (server, etc), the application never finish the operation after submit, it is always thinking. Please, let me know ..
Open and Unassigned shows On Hold as well?
I have just looked at my Open and Unassigned requests and I noticed that I am also seeing the nine requests that are ON HOLD.
DATABASE IS GONE !!
Before installing the update to 5500 i backed up the database and now when ServiceDesk starts up, it is like a fresh install. ALL MY DATA IS GONE !! why will this not restore back?? I cannot even un-install it...the data was very important and now it is all gone. Please help me get it all back !!! You guys should test this stuff before releasing it, not wait for people to tell you that it's fucked !!
opmanager linux requires sendmail?
I'm trying to build a lightweight linux install for a network monitoring appliance. If I install opmanager on linux (fedora 4), is sendmail required? It seems to me I can specify an external mail server for opmanager to send alerts. I wanted to verify that.
Multiple device object referring to the same physical device
Is it possible to add the same physical device with multiple ip to different device objects(and device type) under OpManager? I mean, i've some multisite aggregate L3/L4 switches that have multiple vlan/ip and are running under OSPF; those switches are connected in a partial mesh using some other distribuition level switches and WiMax briges: the question is how can monitor (ping availbility) those distrubution switches using the different interfces VLAN/IP? OpManager say that the davice is already
licensing options for more than 100 interfaces
We have a customer that is very interested in accquiring NFA but with support for more than 100 interfaces. Actually, they want to monitor 70 routers, so we would need 140 interfaces at least to monitor incoming and outgoing traffic. Do you have an estimation of the HW requirements this implementation would need? Just to make sure everything works fine & smooth. Also, I would like to get a quote on a 140 interface license for NFA, and the annual maintainance fee. Thank you in advance Jorge Mora
Preventative
When creating a preventative, I can't seem to save it with the mode = NONE. It will save it as email or one of the other two but not with NONE. It isn't anything major.
Script Error after updating to 5.5 from v 5 hotfix 5010
I am getting a script error every time you click on a link within the helpdesk. This was after the update from version 5 hot fix 5010 to v 5.5. Here is the message: exception occured when executing post invoke script setSearch ('Search','Go') msg : object expected. No luck unintallling the latest version as it won't let me. Anyone else run into this? Thanks.
Backing up the data
We are trying to backup the NetFlow database with the built in backup utility - BackupDB.bat in the D:\AdventNet\ME\NetFlow\troubleshooting\ directory. I noticed that it will get to 7 GB of space and error out with an out of disk space error even though we have 5 GB free. When I attempt to open the zip file it is corrupt. Any suggestions.
time entries lost when merging tickets
try something like this on version Build Number : 5010 - create two tickets, add time entries to them - merge these tickets you will find that one of the time entries is lost is there any fix for this? jacek
Size popup-windows
Multiple popup-windows are to small for there content. The windows are not sizeable. We get the small windows when you are creating a report (device-popup), clicking on memory,cpu or disk-utilization. We are using Citrix with Windows 2003 and a classic windows-style.(IE6)
New tickets created every 2 mins
No valid command found is the title from our email system. I have attached a copy of the request. We get them every few mins. Over the weekend we had over 3000. They only thing we can think that may be causing this is that the technicians are no longer able to be selected in the requester field. Therefore no email address is matched. Any ideas? Thanks. Michelle
AD Users Import
Hi Dear, I've 2 questions, i'm using service desk plus 5.0.0 my first question is 1. When i try to import users from Active Directory Domain its shows numbers of users but it Failed to add Record. 2. 2nd thing is there is any way so that user can view his own workstation inventory which is assigned to him. Thanks Aamir
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