ServiceDesk will not start after Hotfix 5500
Hi I've been evaluating SD as a possible support tool. Having seen the latest hotfix deals with the old 3mb attachment limit I decided to rebuild the server and reinstall from scratch with the base build plus the hotfix. Worked fine after the main install, but after applying the hotfix the servicedesk service will not start. I had hoped this hotfix would cure the problem of HTML code appearing in emails but will have to wait and see. Can anyone please advise which logs need to be checked and what
Plain Text Option gone
There used to be a "Plain Text" option available when replying to requesters. I can no longer find this option and GroupWise 5.5 will not work correctly with your HTML emails. The message body is always empty.
Subject line in a preventative maintenance request
I set up a daily request to check some log files and I noticed that this morning the request came in as follows. Subject line: SERVICE DESK: Request ID :RCPS 301 has been added to queue $Queue Does $Queue mean unassigned, which is where it lands? Thanks
Ticket Mouseover Detail
Would it be possible to show the full request title in the details box that pops up when you mouse-over a request in the list? We use title prefixing to assist in auto-assignment which makes for a longer request title and I have to open each request to know what it's specifically talking about since I can't see the full title in the list or the mouse-over.
Upgrade - HTTP 400 Bad Request
Hi, I'm testing out ServiceDesk as we need a help desk solution for the Charity that I work for. I am running windows 2003 server and had the software working fine. Since upgrading to 5.5 I now get the HTTP 400 Bad Request in IE. I have tried clearing cookies and cache with no luck. The server has been rebooted also. I am running IE 7 Beta 3 but have tested it on 6 to no avail. Please let me know asap so I can continue evaluating your software. Many thanks, Ollie Wright
This week - it's tomorrow today
On the home page this morning (Sunday), the figures for "this week's" requests show the week starting tomorrow (Monday). Today is show on last week's figures.
Service Desk Upgrade
after upgrading to 5.5 i now get a error from the link to OpManager
Link between software and assets - MySQL
Has anyone discovered how the software (in the softwarelist table in the database) and the assets for licenses (assetdetails table) are linked? I'm writing some custom reports, and can't find where this link is. I'd like to be able to pull out of the database a piece of software and see the number of licenses associated with it. Many thanks Jim Mills Bluestone plc
Helpdesk level and mode editing
Hi, in SDP 5.5 (build 5500) I can't modify the pre-defined 5 Helpdesk-Modes and if I add a new mode, it's saved as a new Helpdesk-Level Why? Thanks
Assets scan
It's possible to have a scan for the Assets like in opManager? At least a scan for the printers Thanks!
Page loading getting slow
It seems to me that with every update and the number of requests in the system the page loading gets slower. Anybody having the same impression? We only have 1000 requests in the system but pages take anything from 10-15sec to loads on fast servers and pcs.
Concerns about necessary actions for each migration
There have been a lot of problems manifested in this migration that have to do with the clearing of the cache and history. We're on the cusp of rolling out this software to end customers with an occasional need to have end users clear out their cache and history. It's (frankly) a support nightmare. Our techs have the same problem until I explain the need to do this flushing of cache and history and they get it. But is this going to be necessary for each migration? Is there some way that you can have
Technical Support
Since applying the version 7 update, Applications Manager runs OK for a few hours, but then suddenly reports that all my systems are down - even though that it is untrue. If I restart Apps Manager then it correctly reports that everything is up, but then after a few hours it again reports that everything is down. Frank Downs ------------------------------------------------------ This is posted using Applications Manager feedback form
Solutions Page does not load
Hi, I have a problem opening the solutions page from the tab http://servicedesk/SolutionsHome.do The header loads, but the page contents hangs. These are the last few lines I get back from the server, it may help. !--End Browse by category-- /td /tr tr I did creat a backup, re-initialized the db and restored it, but did not fix the problem.
Log analyzer for VPN devices.
I tried this firewall analayzer. It works with ASA, but not with other VPN devices like 3005 Concentrator. Do you have a solution for monitoring and analyzing VPN devices?
SERIOUS SECURITY HOLE
Hello, We have found a very very serious security hole in application manager. Basically, accessing any a URL as follows: http://192.168.0.xx/HostResource.do?name=HOSTNAME&haid=null&appName=null&resourceid=1298# (change HOSTNAME to one of your monitored servers & the resourceid= may need to match a valid ID (but still lets you in anyway)) The above allows ANYONE, even without having accessed the site previously to view whatever information they like, password and cookies are by-passwd/ignored). I
Could the poll interval be 5 seconds?
Dear sir, I created an Apache monitor but was told the Apache could only be polled in minutes. After I got through the discussion in all sites, I only found the low_level API in SNMP. I wonder if the poll interval of 1 minutes is reasonable, since the apache SLA violation could only be notified after 1 minutes. Could I change the poll interval of Apache service, thus it will be monitored every 5 seconds? Thanks.
Process monitor for Solaris
We installed Applications Manager on a Windows 2003 server and we want to monitor a SUN Solaris 8 server (system resources and processes). When we try to add some unix process to monitor (process Details -> Add new process), the window is empty (no process are shown). We use SSH to monitor the server. If we install Application Manager on a Windows XP machine, all the process are retrieved correctly. It may be a problem related to the 2003 server?
Monitoring Sun Solaris
We are are using Manage Engine 7 telnet to monitor our SunSolaris boxes. We have discovered that these sessions are not disconecting. looking at the Sun boxe we have a lot of open manage engine sessions these session only clear once the box has been bounced.
Major issue (bug) version 7
Upgrade to version 7 didn't went well at all!!! At all HP-UX servers (6) it set up so much kornshell (ksh) processes that the servers weren't available any more. This produced production performance problems! This seems a big bug and should be repaired. Version 7 is deleted immediately and version 6.6 is running properly again.
Applications Manager 7 Released
Our next major release ManageEngine Applications Manager 7 is out. Download the product from http://appmanager.com/download.html Existing customer can download and apply the service pack and upgrade themselves to Release 7 http://appmanager.com/service-packs.html Features that have been rolled in are - Enterprise Edition - Support for large scale monitoring with a distributed setup - Support for Windows Services monitoring - Support for Remote Script monitoring - Server Monitoring Enhancements (HP-UX,
URGENT....tables
What is name of table(s) that contain time entry details against each job?
Purchase orders approvals, etc
Can I suggest the following enhancements to SD+ for the sake of avoiding problems with PO approvals, etc? 1. Have the check box defaulted where it says to notify the PO requester by email when approving the PO. You currently have to check it. Silly me, but some people aren't selecting the checkbox. 2. Have the ability to add a number of people to the notification of a PO status to a number of people. Either use a PO notification group or have a selection of people (defaulted) that are notified when
Some suggestion
I am currently testing the Service Desk v.5 product and I view this knot: - on Contract > Add Contract page on Contract Rules section the list of Available Assets and Maintained Assets are too small: if you have several asset with long name you don't distinguish (see attachment) - I want to store on database also fiscal document of purchase (invoice), or a link of this. Do you know solution? I can add custom fields on P.O.? If this is possible, the custom fields added can be an external links? Thanks
Templates dynamically shown for categories selected?
We have a need (as a result of a financial audit) to be able to track certain information on tickets. Can there be a feature implemented that if a particular category is chosen, a template that's associated with that category is shown? It would have to be dynamically switched in as a result of picking a category, but I know that kind of functionality exists with the selections boxes for who you want to assign a ticket to. If you pick a technician, another selection box on the page is changed to reflect
Switch Types
What type of switches can I monitor? Managed Switches only? Or can I monitor smart switches as well? How about brands? I have Netgear & 3 com switches and hubs here.
scan error in new version 5500.
when I update to 5500, the domian sacn function can not use. OU in domain has already listed, but the 'scan' button can not use. why?
request view error after update to 5.5
after update to 5.5 al the requests when opened show different errors. For example: (see attachment) looks like errors in the code. No problem in solutions of inventory, only in te request views.
Bug/undesireable side effect in SD+/browser BACK button
There are several windows (ticket editing, notification editing, etc) where if you try to use the BACK button it actually takes 2 clicks to get back to the "prior" window. The FIRST back button click actually clears out the text of the editable portions, and the SECOND back button click actually takes you back to where you expect to be. Which tells me that in getting to the editing window, you're actually jamming in a "skipped" step to create the interface, and then filling the text entry windows
Just wanted to say NICE JOB on the ticket editing interface!
I know we tend to nitpick a lot of the things that are wrong, but I wanted to say GREAT JOB on the ticket editing interface! Horizontal rules, cleaner & more intuitive icons, placement of action items on the top (in the ticket viewing interface). All are really nice! Thanks! Justin
cpu and memory reporting
22. No reports generated for icons representing 7 and 30 days. Also, in Reports screen, on clicking on any attribute for reports, it displays a message, "No Data available to generate Reports for the specified time period". Reason: Applications Manager archives the data for every one hour. Though the monitoring of the monitors is started, the reports are generated only after an hour. Solution: Wait for a minimum of 1hour to view the report. I waited over a day - no data , also some data is being
History's colors
What does the colors in the History area stand for? For example, the background color of the action's title in the Request history It should be useful a legend even for the user (requester) Thanks!
HTTPS support in version 5500?
New features in Minor Release- Build 5500: Https support How do you enable https? It does not appear to be available in this version Please advise Thank you
6500 and NETFLOW ISSUES
Has anyone had problems with netflow implementations with the 6500 sup 2 w/ MSFC and getting proper data export? I get data but it doesnt look correct, I've read the Cisco documentation but still think I'm missing something with either MLS not being correct or something I show the top talkers only things destin to the box itself when sniffer traces show converstations through the box and users far greater so I know its wrong. any help on configuration would be helpful on something I maybe missing
Custom reports for time period
I can't seem to find how to generate a custom report for a specific time period. Every custom report I create only runs for today's data. I need to generate a custom report for all traffic between 2 specific hosts on a PIX firewall.
Is there something "special" abt notification chec
With the 5500 version of SD+, my firefox browser (with several ad blocking extensions installed) doesn't display the checkboxes on the notification selection screen. I looked at IE and another firefox installation without all the adblocker extensions and it shows up fine. Are these checkboxes REALLY advertisements? :-) Is there anything special about them? As opposed to OTHER checkboxes? This needs to be made consistent. Thanks, Justin
Windows v Linux
I have a PC that has a CPU running at 2.66 Ghz, it has 2GB ram and a 37GB HD. I have available Windows XP2 or RedHat linux 9. Which would be better to run and would get the most out of the hardware? If Linux, is there actually a better Linux version to use?
SQL query to change the categories of old requests
Hello! We have been running SDP for a while now and we want to change some of our categories. We'd like to run a SQL command to move all the closed requests into a single category. Can someone tell me what the command might be?
What causes this mysql command line error?
I'm trying to prune a list of domains from our SD+ database. I tried the following command, and get the following output: C:\AdventNet\ME\ServiceDesk\mysql\bin>mysql -u root -P 33366 servicedesk mysql Ver 14.7 Distrib 4.1.12a, for Win32 (ia32)Copyright (C) 2002 MySQL AB This software comes with ABSOLUTELY NO WARRANTY. This is commercial software, please see the file MySQLEULA.txt for details Usage: mysql [OPTIONS] [database] -?, --help Display this help and exit. -I, --help Synonym for -? --auto-rehash
Custom request page for each service
Is there a way to have a custom request page for each service in an organization? Like the application support team would have a request page that contains their relevant information, the facilities team would have a separate request page that would contain their relevant information and the IT team would have their own separate request page that contains their relevant information. This would be better to organize rather than have all the required fields on one request page that confused customers
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