SD+: Update of time entry by me posted as other tech

SD+: Update of time entry by me posted as other tech

After participating in a webex session with AdventNet, we were able to show a resolution on a ticket that I've transferred over to another technician.

However, when I added the time entry, the entry went in with the assigned technician's name, and not mine.

While I can understand keeping time entries to the assigned technician, there are examples when you don't want to assume ownership of a ticket just to show that you did some action on it, and then reassign the ownership back to the original tech. (For instance, research info, you solve a problem by fixing something else pertaining to your own ticket, etc.

Perhaps a check box that goes along with the time entry that says: "Submit time entry under my name".


Justin








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