SupportCenter 5021 - now available !!!

Hi All,

The latest SupportCenter build - 5021 is now available.

Customers in the earlier versions can upgrade to the latest based on the instructions available here :

http://manageengine.adventnet.com/products/support-center/service-packs.html

IMPORTANT - It is advisable to take a backup ([SCP-Home]\bin\backupData.bat(backupData.sh)) of your data before upgrading

And the features & issue fixes available with this build are :

Features:

* Define permissions for the solution topics for each account
* Automatic addition of contacts made configurable
* Ability to define max attachment size allowed
* More fields (Account & Product) in SLA & Business Rules
* Ability to display additional fields in the list view
* Account information available in the request view page
* Contacts allowed to view time spent entries based on configuration
* Ability to assign multiple contacts to an account from the Contact List page
* Autocompletion of names in the text boxes
* Additional request view - Open & Unassigned
* Last mail fetched time displayed in Email settings form

Issues fixed:

* Request ID jumps by 300 every time the server is restarted - is fixed
* Solution search for special characters is fixed
* Issues in Custom Report section are fixed
* Issues with HTML content editing & HTML display of requests are fixed
* Notifications not generated when non-admin tech is assigned with mail authentication - fixed
* Script errors when replying is fixed

Pls do write to us your feedback & suggestions about the product. It greatly helps us to improve the product.

Thanks & Regards,

Vinu Sreedharan