New Query Report
Hi!
I wonder is it possible in the new Helpdesk report system (query report)
To generate a report that includes
When a request (for a month) was created and when it was responded.
Our SLA doesn't demand a resolution, just that we have respond the user whiten one hour.
Best Regards
Daniel
I wonder is it possible in the new Helpdesk report system (query report)
To generate a report that includes
When a request (for a month) was created and when it was responded.
Our SLA doesn't demand a resolution, just that we have respond the user whiten one hour.
Best Regards
Daniel
Topic Participants
Daniel Svensson
ankit
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