Users can't access helpdesk

Users can't access helpdesk

I have added the helpdesk to my domain shortcuts, but my agents are unable to access the site. The link looks like http://servername:8081. I'm sure it's a permissions issue, I just need to know which folder or service i need to give my agents access to and which rights do they need. I'm assuming read only right would be enough. Any help would be greatly appreciated.
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        • ankit

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