Manditory Fields

I have a few small things that I would like to see:

1) A way when creating a ticket to be able to make assigning a technician manditory, this way when I run the Technician report there won't be any unassigned except for the tickets that truely haven't been looked at yet.

2) To group specific technician's in a specific levels. For example I have the Level's in the ticket setup like this, Tier 1 = Help Desk, Tier 2 = Technician, Tier 3 = Specalist, Tier 4 = Director/Outside Vendor. I would like to group techs into these levels.

3) The priority level should be a factor in reguards to the DueBy Date. For example Low Priority - 24 to 48 hours, Normal Priority - 24 Hours, Medium - 8-12 Hours, High - 1 Hour. But with an option to customize and add additional priority levels like it is now.

I don't know if some of them are just not possible or if you already have them in your roadmap but these features would be a great help, again I love the product and I like that fact that you guys listen to the people who use the program to make it better. Thank you very much for your time and keep up the great work.

Thanks,

--Chad