Access to web page
Any way to add AD authentication to the login? Only having a single user "admin" seems a little limited to me. Would be nice if you could have some different users Administrators, reports only user, etc. I think you get the idea. I couldn't find a way to do this unless I am over looking something.
Domain Scan, PCs reporting as turned off, but some aren't
i've been doing some domain scans and a lot of machines are reporting that they are turned off, i took a sample of some of them and checked to see if they were really off. Several of them were not, they were turned on and being used, any ideas why they can't be scanned?
Solutions database, how are the attached files stored?
I have a quick question about solutions within SD+ I want to attach all of our procedures that are currently stored as word documents on another server, into separate solutions in SD+. my question is:- if i move the files from their original location, does this break any "link" or is a copy of the file literally attached to the solution? If it does cause a problem then i propose moving all the word docs onto the same server as SD+ into a dedicated solutions folder, would that work? Finally, if a
OpManager Service Monitoring
Good morning, I have added 2 new service monitors which I have defined. In fact, I would like to monitor the port 161 and 162 (snmp and snmptrap) in order to see how reacts my monitoring server. I did it but the services are both showing N/A. When I do a netstat -na, I can see this ports open. Why the response times are not available?? Has anyone an idea about this problem? Thank you very much Regards, Loic
Probe crashes
Hi 2 of our 5 probes are crashing evry hour on the hour. What I can find out is that the probe shuts down becouse a connection to the web server can't be made. And the webserver shuts down becouse a it get a term signal from the probe right after the probe not being able to connect to the webserver. wrapper log: ------------------ INFO | jvm 1 | 2006/08/23 07:01:54 | INFO | jvm 1 | 2006/08/23 07:01:54 | Failed to establish connection with web server. Gracefully shutting down OpManager. INFO | jvm
Hotfix for OpManager 6
Hi All, We have released the Hotfix for OpManager 6 and it is available in this link. http://manageengine.adventnet.com/products/opmanager/29809517/AdventNet_ManageEngine_OpManager_6_0_SP-0_2_0.ppm Please follow the steps in this link to apply the hotfix. http://manageengine.adventnet.com/products/opmanager/service-packs.html Issues Addressed: a) False alarms for Printer issue is fixed. b) ServiceDesk menu is added in device snapshot of DomainController. c) Process diagnostics option is included
Installation
Hi Raghu If we want to install a probe in each location and pull the data to the centralised server . So that the traffic during core business hours is not affected at the same time we can pull the historical data. 1) is this topology possible. 2) is it possible to shedule the replication. 3)what is the licensing scheme for this option. (We already purchased the software for Earnst and Young)
Installing Netflow
Hi We have 18 offices accross Middle East.Planning to installing Netflow Analyser. Do we need to install Netflow in each Lan segment --- or is it possible to have a Centralised server and pull all the data from these 18 location routers and switches. Regards Vinod
URL monitoring?
URL monitoring? Have added various URL to be monitored both internal and external sites and one site keeps responding as down but when you click on the link in OpManager it takes you to the site and it is up? Have tried clearing the alarm but still comes back? Any help or reason out there? thanks
Software Scan
It would be nice in the software scan you could choose to omit windows hotfixes so that they are not imported. David
Heading away for 2 weeks - but have some outstanding issues
Hi After tomorrow I am away for 2 weeks, and just wanted to highlight some outstanding issues I still am waiting to hear back from Adventnet: - Support ticket 3336, URGENT. Sometimes SC stops fetching mail, and has to be restarted. I have not had this issue acknowledged yet, but it is happening about twice a week and has caused problems with customer communication. - Support ticket 3625, changing the contact for a request doesnt work via auto dropdown menu. This bug hasn't been acknowledged yet?
Bulk User Creation says successfull- but not in AD
When creating users via a template and bulk user creation (NOT AN IMPORT), when I am finished adding users, and I choose the OU to instert them into, ADManager says for each account that it was successfully created, however, in Active Directory those users do not exist!! It works when I do acouple of users at a time, but I just typed in over 400 users and imported them, just to find that it did not do ANYTHING? Any Help would be GREATLY appreciated!
IO disks monitoring with OpManager
hello everybody, I would like to monitor my I/O disks on my windows and linux systems. Concerning linux, there is a mib (ucdiodisk) with metrics like ssIOSent, ssIOReceive, ssIORawSent,ssIORawReceived which can send me back a value. But for windows, I'm unable to find how to monitor them...My servers are Compaq Proliant and OpManager proposes out-of-the-box oid like SCSI High Read Sectors for example. But this doesn't work and the monitoring of the IO is very important for us... Is anyone able to
Opmanager MySQL Documentation
Is there any documentation that explains the list of tables and the data that is stored in them? I working on creating a interactive php application for group of devices and I need to know where the data I need is stored. Thank you for your help. Mike
adding devices (router & Switch)
When trying to add a subject devices, nothing happens. could someone provided me with some hints of how to add a router o switchs. thanks in advanced
Custom Monitors - Testing Failed
Hi, I'm relatively new to OpManager and have been trying to add a custom monitor that uses a WMI visual basic script to monitor whether a server is attached to its cluster. I have followed multiple guidelines found on these forums until i have: 1. Copied the Script to the correct Folder (I have tested the code in cmd and it works fine) 2. Edited the 2 necessary .xml files 3. Added the monitor to a test server The test server isn't load balanced so the usual script will not work, however i have created
Requests on hold report...
Hi, Is there a way of creating a report that tells you how many calls Technicians have on hold up to date when the report is run with the usual data ie.. tech name, requester name, request id Thanks Martin
Monitoring cluster
I am currently using the free edition of the application manager (Opmanager 6.0)to evaluate its ability to monitor a Microsoft cluster (Windows 2000 server) of 1 node with MS SQL server and 1 node with MS Exchange How can I configure this ? Regards laurent
Tracking Costs and Parts prices
Is there a solution here for tracking the parts used in an organization that provides computer repairs to clients system? A requisition system would be awesome... Paul
Workstation not being assigned correctly when logging req
When I fill in the new request form, I have 2 options for finding the user, either type the name and it automatically finds the ones that match, or choose from the pick list. If I choose from the pick list, the user is entered AND the workstation that is assigned to them appears in the workstation field, HOWEVER, if I pick the user without using the picklist, the workstation doesn't appear in the workstation field. Hope this makes sense?
Dynamic Categorisation
Hi there, Just a quick question - I recently started with this software so this may be available already. I am looking to have (dynamic if possible) secondary and possible tertiary categorisation of issues. Ideally the situation would be as follows: Principal categories - Applications A-D, Application E-G etc, Phone, Starters and Leavers etc. Secondary Categories (Application Titles) - Access, Adobe, Phone Details - ie Cisco, Voicemail etc. with picklist based on the primary selection. Tertiary Categories
Email group or account
Hi, Is there a way to email all contacts in a account at once? TIA, Cesar[/img][/google]
ServiceDesk Personalization in Italian
Hi, I'm writing from Italy. We use ServiceDesk and we've appreciated the feature of the personalization of the Language. The personalization in Italian is in your RoadMap. Can we do something to help you for the translation? thx Luigi
SD+ reckons it is Service Packed but it isn't
After a corrupt backup we had to restore using an older backup file, I am fine with losing the recent request etc but it is a restore from before I service packed it. So SD reports it is Version : 5.0.0 and Build Number : 5010 but when I use updatemanager.bat it says that service pack 14 (the latest) is already installed. I tried uninstalling it but it says it isn't supported. Thanks Darren
Netflow Authentication with ADS
Hi , Please tell me how can i integrate my netflow machine with Microsoft ADS server.I want users of domain to access netflow through their domain names and not through local user names. please update !!!
Notes history
I would like to ask about Notes. It seems that any techician can delete notes. This is very bad considering the fact that Notes are not recorded anywhere in the History that I can see so there isn't any way to show that the Notes once existed. I guess I have three requests or issues: 1. The Notes should be recorded in the History 2. Techs should not be able to delete other techs Notes. Only Admins and the tech that wrote the original Note should be able to do this 3. Notes should be editable. It
Problems scanning domain for workstations
I've tried several times over the last 2 days to scan the domain for workstations, this worked fine in the demo of the product but now it's paid for, it doesn't work!? It scans a few machines, then I get CANNOT FIND SERVER, PAGE CANNOT BE DISPLAYED Anyone got any ideas? Given the number of problems we've had so far (NONE of which we had in the demo) we're seriously considering a full refund and rethink :(
Technical Support
Hi, I'm using the ManageEngine Application Manager 7. 1) As the monitoring tool is polling information from the server every pre-set interval, where will the data collected be stored? 2) Also, as the storage for the data collected will grow everyday, may I know is there a house keeping function that allows us to house keep/delete the older data? so that we will not hit into disk space problem? Thanks for your help :) Siow Ching Lim Siow Ching
How to create work orders automatically
Hello, I am testing ServiceDesk+ at the moment to see if it fits our company's needs. It looks very good so far. There is a very specific need we have though. We need the option to have a certain incoming request trigger the automated creation of work orders that can automatically be assigned to the appropriate tech. For example, let's say a request with a category "Employee Termination" is received. This should now automatically trigger work orders that reflect the termination procedure: e.g. it
Errors with SD+ on WinXP SP2
In the past I have had difficulties starting SD+ on WinXP from time to time. I would also have problems with reports being created and the dreaded 501 error coming up. I have been testing a lot and found a lot of these problems are created because %temp% and windows\temp directories have far too many files in them. This inhibits the creation of the #sql* file and things seem to crash. Perhaps SD+ should use a temp directory under the <sdhome> directory instead as Windows is notorious for not cleaning
View SQL Query For Custom Report
We want to make up some Query Reports and the simplest way for me to do that would be to create a Custom Report that was "nearly" what I wanted and then change the SQL. Is it possible to somehow view the SQL produced from a Query Report?
'Description' text box in 'new request' error
I have noticed an error when adding a new request when logged in as just a basic user. If all the mandatory fields are filled in, apart from the 'description' box, when a user click 'add request', a pop up tells them that the box cannot be blank. However, after clicking 'ok' to the message, if the user just double clicks into the text box, the request is submitted! This was discovered by me getting click happy with my mouse, and i think will lead to the same thing happening with requesters and lots
Duplicating a request before saving the original = problem
I created a job for a low disk report from an SBS server report by sending the email into servicedesk+. I then edited various fields within SD+ and replied to the client. Without closing the job (and going to the top menu) I then created a single duplicate as the job raised another issue that needed attention by another engineer. I also added notes to the request. When clicked on update, I looked at requests page I noticed that both jobs had gone back to the default titles and when I looked into
Build 5500 upgrade & Firefox
After the upgrade to 5500 from 5510, we experienced issues in Firefox 1.5.0.4 where we couldn't enter text into the description fields when editing requests, or replying. There was probably more items there, but SD+ crashed on us (my fault!) and we had to roll back to 5010. So didn't get a lot of time to peruse through the build. Had some good features though that we were interested in checking out. best, tony
User Authenication Setup in Checkpoint R55
Hi, I want to installed a rule for user authenication. Here is the setting: Source: AllUser@Host_A Destination: ServerB Service: Telnet Action: User Authentication Authentication Setting on Gateway: All checkbox for "Enable Authenication Schemes" are checked. After installing the rule, I try to telnet ServerB from HostA, no prompt for username or password From Firewall Gateway. But, message, "Check Point Firewall-1 authenication Telnet server running on GatewayC" , is displayed. When I check the
problem in analysing Squid proxy logs
hi i have just downloaded the Firewall analyser software from the looks it looks great. but i am facing one problem when i FTP the log of squid to the firewall analyser software i am not able to see the report. neither i am able to see any device could some one will help me in this regard thanks Nick
Netscreen 204 firewalls
Does Firewall Analyzer support Netscreen 204 firewalls?I would like to evaluate this product for my 204's. Thank you,
Reliability of MySQL of FW Analyzer
Hello, Like to enquire about the reliability of the MySQL DB that runs in FW Analyzer. I'm evaluating FA Analyzer for 5 days. 2 Netscreen 25 firewalls & 1 Sonicwall IPS Pro3060 send their logs in Webtrends format to the FA. Today the FW Analyzer stopped working. I was not able to start the FA service again. Every unsuccessful attempt to start the FW Analyzer service will result in the event log having this message: There were 5 failed launches in a row, each lasting less than 300 seconds. Giving
Get unauthenticated LEA with CP working
Peoples - ive just downloaded the FWanalyzer - im trialing it, and need it to get the Checkpoint exporting logs interoperability working. I have looked at instructions, but still im getting "No firewall is currently exporting logs to Firewall Analyzer" on the hime page. Ive changed OPSEC.conf on the CPmanagment machine as requested to lea_server port 18184 lea_server auth_port 0 Restarted the cp services What are the next steps in detail tat have to be done to get it to communicate UNauthenitcated
HTTPS/SSL implementation
Vinu, do you folks have a general timeframe as to when this feature for logging in will be available? Thas the only thing at this point that we are waiting for purchase. thanks you
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