Requesters Dashboard
Many users do not use the self-service portal. Users doesn't have graphical dashboards. Can you make an activity dashboard for them? which will show them the number of tickets and have stages similar to your pitstop (attached file) For example, if the
Query all Additional Fields and their related Templates
We've had SDP for a few years now and some forms have been made and retired in that time. Most fields are reused but some aren't and I'd like to clean house some. Is there a query I can run that will report every Incident/Service Request Additional Field
Custom fields limitation?
Hi, We are currently extending our SD+ instance with custom fields where we have probably hit some technology limit of ~90 custom fields. Can anyone please confirm this is an expected behavior? Also is there please any way to have the number of custom fields extended by 4-5 times (i.e. ~500)? Any licensing issue or simply an app design limitation? Thanks a lot in advance. BR, Michal
AdManager Plus Reports Storage Path Not Working
The UNC path entered to put the csv report and email the link is not working. The csv file is zipped and stored locally on the server in path C:\ManageEngine\ADManager Plus\audit-data\reports\. Any ideas on why not working?
[SDF-40244] Is there a way to use a solution in an incident ticket that sends the requester the solution and it's attachment if exists?
I don't see a way inside of an incident ticket to reply with a solution. Many of our solutions have attachments so the attachment would need to be part of the reply. I also looked at creating a reply template with the attachment as another option and
Web console
Hello, I had upgraded my endpoint central to 10.1.2228.26 and was able to connect to the console securely. Then, a couple hours later, the web console is now saying your connection is not secure. I am accessing it internally by the way. How can I get
Adding values from custom fields to task fields
I have a tasks created automatically after receiving a request with additional fields. Is it possible to copy their content to the task description, set the start date from an additional field and set a reminder 15 minutes before? I tried with this script
What is causing these 'auto saved drafts' ?
Hi In reviewing an issue in my Dev site I noticed a request with a whole bunch of drafts? I didn't save these. How did this happen and can I turn it off?
[SDF- 84957] How to hide/exclude default instance for some users
Is it possible to exclude some users from the default instance called IT helpdesk, or to hide this instance for some users? Because I want to create some new instances, assign several users to them, and they should use only the content which is offered
Print request automatically
Hello, is it possible to automatically print a request? We would like to set up for a specific category that the closed request is printed/export as a pdf-file (like in the print preview with all details) and stored in an unc-patch, so it can be transferred
Persistent global search box in 14103
Greetings! We recently performed a major upgrade of our ServiceDesk Plus installation, all the way from version 11 to the most recent build of version 14 (14103). One of the behavioral/design changes that stood out to us, is that the global search box
SQL DB write error trying to open the symmetic key before opening master key in the session
ServiceDesk Plus version: 11.3 build 11311 I have been facing several annoying issues during previous days, one of which was mostly complained about was the requests history not being recorded at all! I crawled the serverout logs on the server and found
Mail sent from two different SD Plus systems, communication breaks down.
When a request from a customer's ServiceDesk Plus system is sent via email to another customer's ServiceDesk Plus system, which creates a new request in there system. An automatic response is sent back with the new request ID. This response is not related
How to send Notify to requester is created by him/her
As title, How to send Notify to requester is created by him/her. I want notify to requester every ticket create by requester. But it just send notify to requester when ticket create via email or ticket create by other requester/technician. Pls help me
[SDF-70650] Adding custom dashboard report like defaults
Hi, I need to add custom dashboard report like default reports by filter them. Is it possible?
Widget Open projects by Department
I'd like a widget based on Open projects by Department how can I source this bespoke widget to add to my dashboard? Many Thanks Maurice
Disable Onhold Status for Task
Hi team, Is there any way to disable the onhold status for the task assigned to techncicians? One of my internal request is not to let them stop the timer for the task associated to them, but I have not been able to.
My EventLog Analyzer often failed
Hello. I have virtual Ubuntu 22.04 (ESXI). I installed EventLog Analyzer Server and ran it. The first-time server doesn't install like the service, but after manual installation, all went well. I run the service and logged in through my browser correctly.
Support Issues
I'm submitting this as a discussion as I haven't found a better way to complain about this issue. I will start off by saying that you guys have a great product and it functions great most of the time. When I have issues is when the big glaring beast rears
Patches still with status "Yet to be downloaded" after several weeks
Hi, How do I diagnose the patch status "Yet to be downloaded" even though it has been approved for several weeks and I have systems with the patch(es) missing. Also the patches aren't superceded. Thanks,
Script to import certificate
Hello, Is it possible to create a script to import the certificates to the patch manager and automate it? Regards
Cancel a currently running software deployment
Will moving it to the trash and deleting it stop the current installation?
How to Bulk Reassign Tickets
I created a new Support Group and moved existing technicians from the old group to the new one. How do I bulk update all their existing tickets to their new support group?
Minimum characters in the "Resolution" tab.
Hi Team, Sometimes when an incident is answered as "solved", however more context of the solution that was given is necessary. We have added some previous sentences for the technician to fill in, but we have seen that by putting those words, it is no
Show Errors for Additional Field Pick-list Items
Whenever I am creating an additional field of pick-list items, I always bulk add them. But sometimes I receive an error message and cannot figure out what the system wants me to change. If I bulk add 100 items, I would like an error to tell me, for example,
Endpoint Central on Prem with SDP Cloud
What data is pushed between Endpoint Central on-prem and SDP cloud?
Unknown Error. Code : -2145116137
We are getting error Unknown Error. Code : -2145116137 while updating patch on server. Below are the details: Error Details : Unknown Error. Code : -2145116137 Patch ID : 34364 Patch Name : Windows10.0-kb5012170-x64-2019.msu Patch Description : 2022-08
Access Control Broken
I have been struggling to reconfigure our PMP software for users that belong to groups and assign access control to these groups, but nothing ever saves. How do I save the settings in this product? It shouldn't be this difficult when I click "Save & Activate"
How To Reset default guest password before applying license
Dear Technician, Need Help after upgrade application Servicedesk Plus Manage Engine to ver. 14.1, i cant inject license. the command said i must : Reset default guest password before applying license how to step to reset default guest? Many Thanks
Our SAML login suddenly stopped working.
Hi, We would like to get some help to read the logs and see the images below, maybe we're just missing something? I don't recall seeing additional fields in earlier version (13...) but it has worked for a while since latest update. Yesterday SAML login
ManageEngine Supportcenter Plus version 14 - Build - 14001 Released
Dear Users, Greetings for the day. We released ManageEngine SupportCenter Plus version 14.0 - Build - 14001. Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter Plus
Search function issues
Hi, After doing some upgrades from 12.x -> 14.1 we're having trouble with the search function being a bit unreliable for some users. It seems to be related to languague set on the user profile, but not quite sure exactly as to why - I checked the forums
[SD-34037] Suite Software with multiple Manufacturer
It's a common behavior Suite Software contains Software of multiple Manufacturer. Example: Microsoft XXX Redistributable will be installed / required by many application. Today there is no way to have a Suite Software with Redistributable (Microsoft)
Disable SLA Drop Down when creating new SR
Hi, Is there any way to disable the SLA drop down for SRs. After making any SLA as default to a SR its show when any one try to raise ticket using that SR. But issue is, if the end use click the down arrow and set "select" and submit the request then
Scheduled report
Scheduled report unable to send, returns this error:
How to upgrade Endpoint Central 10.1 to 11
Hi, In this page I can't see service pack for upgrade to Endpoint Central v11. 1. Is there any service pack for upgrade to latest version or no? 2. What should I do to upgrade to v11? 3. Is version 11 of the UEM stable? Thanks
ADSelfService Plus' build 6217 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6217. Issue Fixes: An issue where the Windows Login Agent failed to update while installing it via GPOs has now been fixed. MFA issues in the Windows Login Agent caused
Attachments on requests in Outlook add-in for ServiceDeskPlus
Does the Outlook add-in for ServiceDeskPlus support adding attachments?
Issue with the font formatting
Hello, After some updates on sdpondemand.manageengine.com portal Service, we have a lot of issues, which we didn't have before. Is it possible to personalize the formatting of the text when I reply or create the requests? Today the formatting of the text
How to Find 100% Business Class Flights When Aeroplan Booking?
Hi I am looking to do a flight to Thailand in 2023 from Calgary and I am hoping to use all my areoplan points and fly business class but when I do some test searches in 2022 (can't do searches in 2023 yet) I see tons of flights where you might be only
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