Request Timer action - Custom Trigger
Hi everyone, I'm currently trying to set up some automation in ServiceDesk to send notification reminders every 15 minutes. I have set up a request Timer action to trigger the notification, but I am only seeing email notification possibilities and it
Move Computer between Custom Groups
Hi team, Is there a script to move a computer from one custom group to another. I want to implement it as a script on the post-deployment of a APD. Best Regards, Bionid
Service Desk Custom Report - Export to CSV missing data
Hello, I have a custom report that I frequently export to CSV for easy manipulation & data analysis. I've run & exported this report many times. Today, when I ran/exported it, the CSV is missing data. The SD report returned 1775 tickets/records, whereas
ServiceDesk Report
I am looking for a query that will show me all workstations with installed software where the software name is "ManageEngine Endpoint Central" or "ManageEngine Desktop Central" and the last time that the workstation checked in. I believe that is "Last
Zyxel eventlog categories
Hello. I configured my Zyxel Zywall USG100 using this manual As a result, It works. Eventlog analyzer grab events and make report. Unfortunately, I see only 3 categories: Notice Information Alerts Other categories are empty. Also, I see a message column
Performance Suggestions
Good afternoon, I have recently began standing up my Log360 server with m365 manager plus, eventlog analyzer, Log360UEBA, Data Security Plus running off the same physical hardware. It has been up for about a week. I purchased a Dell PowerEdge R7255 with
Support deprecation for older versions of Patch Connect Plus
Hello folks, ManageEngine is ending support for Patch Connect Plus versions 90114 and below from May 31, 2023. This is a systematized move that allows us to enhance the workflow and continue providing the latest features and security updates in the product.
The attachement storage limit of Professional Plan?
Dear support, I am using SDP Professional Edition (Help Desk + Asset Management) Cloud editon, and I would like to know what is the file storage size limit for PO's PDF attachment or product image?? I cannot find any info on edition martrix https://www.manageengine.com/products/service-desk/cloud/online-helpdesk-comparison.html
[Free training] Learn how to secure IT from IP conflicts, rogue attacks, and switching issues with OpUtils.
Allocating and managing IP address spaces with homegrown tools is tedious and can often lead to IP conflicts, resulting in a loss of network connectivity and decreased productivity. Another setback of not managing and monitoring your IPs and switch ports
Disable Approvals Tab for a technician on a template
Hi, I have this Template, And I need to write custom script to disable this user from sending approval for this template: what can I do here please
Image Repository - Share path not available
I'm getting an error that shows that the Share path not available, on the repository locations at the remote offices. I can put and pull images from the repositories at the central and remote locations, but I can't push the image from the central server
Endpoint MFA user vs machine
I have separate policies made for domain admins and everyone else. I want to require endpoint MFA logins only for domain admins on any machine with the agent installed. Is this possible? My tests seem to indicate that it's all users or nothing.
Introducing SupportCenter Plus version 14—Zoho's AI Zia, Resource Management, Teams integration, and more
Hello there, We at ManageEngine know the importance of high-quality customer service, so we worked relentlessly to enhance SupportCenter Plus in order to make it the best platform for your customer support desk. As a result, we are excited to present
API Error Code 3010
When attempting to install patches via API (api/1.3/patch/installpatch) , I'm receiving the following error message. The patches are all Windows platform patches. I'm assuming it may be that the patches are not of the same type that it is not happy about.
Emergency mitigation this morning - something about client updates
Did anyone else get a yellow banner when they signed into Endpoint Central this AM ?!?! I should have paid more attention. it was something about clients updating, it was pushed via the Emergency mitigation service. there was a button to Restart services.
Unable to get Windows Service Monitor Details
Dears, After wishing good day Kindly be note that, after upgraded to version 126154 i have issue with WMI credential in all windows devices. Error Message Unable to get Windows Service Monitor Details. Error # Object required, Please verify the device
RPC_C_AUTHN_LEVEL_PKT_INTEGRITY - WMI
Hi Team, I want to open a discussion of this problem that is shown on some MS Windows Server 2016 / 2019 servers, it is not possible to validate credentials with WMI after security updates. Microsoft recently released update patches to correct DCOM protocol
Session Id expired
Suddenly this message appear on the remote Linux machine ... ? It occurs immediate after starting a remote session Session Id expired Someone knows that it actually is complaining about ?
Add Fingerprint Devices To OpManager
Dears, any idea about add fingerprint devices to monitor it? Device Info: ZK MB20 time attendance
Sorting requests by the time of assignment to the technician and group
Hi, I want to sort requests by the time of assignment to the technician and group, but there is no column called the assignment time in the list of requests. What should I do? Thank you for providing this column in the next update. Best Regards
Service Desk and Endpoint central Integration license gray area
Recenly we migrated Service desk plus from version 11.0.X to 14.0.X and integrated Endpoint central server. Since its unified agent, it started to consume one license from endpoint central server and also from Service desk plus to record the asset. So
How do we know when we are eligible to upgrade Endpoint Central 10.1 to 11?
We are currently on 10.1.2228.19, how do we know when we are eligible to upgrade to 11? Also since this is upgrading to a new version (10 to 11) is it going to take longer than a standard hotfix update or about the same? We just need to know how long
Technician notes not counting as First Response
Hi Team, I've noticed that despite having the checkbox ticked for notes to count as First Response, the violation is still occurring: Set correctly on backend: Example ticket to test this - was responded to in 2 mins Ticket showing violation: Time of
Upgrading MS SQL Server
Our Service Desk MSP is running on an older version of MS SQL which is now out of support. I have a few questions: 1) If I upgrade the SQL Server what is the risk for the Service Desk? Is this supported? 2) If not and I need to install a new SQL server
ADSelfService Plus' build 6218 now released with technician management enhancements
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6218. Enhancements The Enrolled Users Report now allows administrators to view the authenticators users have enrolled for and disenroll them from specific authenticators,
Assets location (floor plan)
I'm wondering how you guys do the management of the assets location. Is there an easy way to integrate a floor map in Servicedesk Plus? Or should I use Microsoft Visio and give each location an unique identifier and use that code in Servicedesk Plus. It's not the most friendly way to manage it. Can you create a link to a file on an asset? Perhaps than I could link to the Visio file and open that instantly to see what the location identifier is. Or does anyone else have a good solution for this?
Upcoming feature Zia Blended Conversations
Dear users, We are elated to announce the upcoming feature Zia Blended Conversations. Below is a brief run-through of the same: Zia Blended Conversations Build interactive user conversations using Zia Blended Conversations. Administrators can design responses
Query for assets
Hello, I am looking for a query report, where I can check history of assigned users of all IT and Non-IT assets. Something like that: name | product type | previous assigned user | date of assignment change | assigned user Build : 14103 DB: PGSQL Thanks
Latest Update Detected as HackTool.Win32.PAExec.aa
When applying the latest update TrendMicro detected the files C:\ManageEngine\dc\DesktopCentral_Server\webapps\DesktopCentral\agent\64bit\OSD-RemoteOffice.zip as HackTool.Win32.PAExec.aa. Trend Says it fixed it but I am not sure. I will be sending the
Permanantly remove users from database
I have noticed that when you delete a user from the frontend, the details remain in the database. Is there any way to 'purge' the database of these users? I have tried to search, but the forum search function is shafted :roll:
How to Spool Reports On-hold On the Service Desk
Dear Teams, Kindly help to assist. How do I spool reports on hold only from the service desk.
Has the Android Mobile App for MSP been released? At least enough features for Field Technicians
Has the Android Mobile App for MSP been released? At least enough features for Field Technicians, if full-feature not feasible.
How can I get Bios date in custom report
I want to get this details in report. please guide me.
OpenSSL Vulnerability CVE-2022-3786,CVE-2022-3602
we need your support at new critical vulnerabilities that have been discovered. Subject: Critical OpenSSL vulnerability Source: ManageEngine ServiceDesk Plus Self Scan Path: c:\users\UserName%sdpod_agent
Best practice for worklog time?
My company is brand new to ManageEngine and I wanted to know what some here would consider a best practice for the time keeping for worklog for issues/problems/projects. Situation 2 engineers troubleshoot an issue and resolve it. Total time spent is 2
[SDF-66935] Continual Service Improvement Module in SDP
Hi, Is there a plan to add continual service improvement (CI) module within SDP? This module can have these; 1- CI Analysis a) Releated Objectives b) Benefits c) Efforts d) Costs e) Risks 2- CI Evaluation (Auto Calculation) (If the scoring result is below
Can't assign request
SDP 14105 updated, rebooted, but nothing seems can be solve this annoying problem. Some tickets can't be assigned correctly. I can compile all informations of the ticket but when I select a technician to assign that request, SDP confirms the operation
Microsoft Windows Server 2022
Is Password Manager Pro supported on Windows Server 2022 ?
ADSelfService Password Policy vs. AD Password Policy via GPO
Hi, we already own the product and it works nicely, but we don't use some of the features. I'm interested in the password policy features, but what if we already have AD Password Policies configured via GPO? Would the idea be to remove the GPO policies
Change Password Policy for Admin
How do I change the password policy for admin domain? I can see how for all users but it only shows me the user domain(s)? Thanks
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