Analyzer is no longer classifying Http port 80
I have created a couple of custom apps for our internal HTTP traffic but now our external Http traffic is showing up as unclassified TCP. 10.150.101.76 205.192.36.135 TCP 1148 80 7.28 KB 10.35.100.76 205.192.61.10 TCP 1319 80 14.47 KB
Removing helpdesk portion without using liscenses
Currently we are using SD+ for inventory and solution uses, and have not yet implemented the help desk portion of the software. We want normal users (non-technicians) to be able to view the solutions that we have created in the software, but we dont want them using the help desk features of the software. I am aware that this can be setup by creating a role that gives users those permissions, but to do so would require us to have a license for each user. And since we cant modify the SDGuest role and
i have forgot my admin password,how shall i do?
please help me,i don't know what i can do.
Export Contact for sending email
I have a question of the following: Is there a way to export contact for sending email. I can not found a way in the howto, en don`t understand "Road Map". I hope somebody can help my.
clean old records from flow database
Hi How can I clean the old records from flow database (for example 6 month ago) ? Thanks Alex
Service Dies; Tries to restart but kills itself!
Hi all, Netflow was running fine, however it appears to have not responded to one of its own checks, tried to terminate itself, and restart the process. However, I have found that Netflow doesn't like to terminate the java process correctly and leaves it defunt and still holding up the ports which it should have released back... This is the errors we see in the wrapper log... INFO | jvm 1 | 2006/10/16 10:32:50 | ServerContainer [CREATED] INFO | jvm 1 | 2006/10/16 10:32:52 | NetFlowAnalyzer [CREATED]
Unassign technician from existing request should show bold
We have upgraded to 5506 from 5001. Now new when only unassigning technician from existing request, but keeping the existing group the request does not show bold in the request list. Any setting issue or is this a bug? Pls advise / Thanks Matt
NetScreen 204
Who can help me with my problem? Im forgot admin password for console on NS 204, How to recovery it and do not erase running configutation ? If some body has good idea pleeees help me
Duplicate scans of computers
I've noticed that for some reason, I've got multiple entries for the same workstation when I've done domain scans. Later we changed the system name of the computer (ie its name in active directory) and now we have duplicates. Is there any way to make the scans with the same service tag (which is the serial numbers in our case) to be a unique field, and whenever a scan is done that has the same serial number for it to override the info for that computer? We tend to do a lot of reformats and change
checkpoint monitor problem
i have checkpoint firewall which enabled cpsnmpd running on solaris which installed netsnmp i try to add device on opmanager to talk with firewall on port 161(netsnmp) it s work well. then i added custom monitor loaded from checkpoint-mib to talk with firewall on port 260(cpsnmpd) using this command : cmd> cd [OpManager-Home]\mysql\bin cmd> mysql.exe -u root -P 13306 OpManagerDB mysql> update Polleddata set PORT='260' where Name='Monitor name' and AGENT='10.1.xx.yy'; but it s not work . log show
OpManager 6.0 Won't Stay Loaded Linux
After initializing OpMan as follows: cd /opt/AdventNet/ME/OpManager/bin/ ./StartOpManagerServer.sh & and then pressing Ctrl-C to exit the operation and leave OpMan in the background, it most of the time won't stay running. As soon as the shell is closed OpMan closes. If I do it enough times it will stay running. Solution? Fedora FC 1
Disk Utilization not reporting correctly for 15TB available
I have a windows 2000 server set up for SNMP monitoring, it has a shared drive on it that is mapped to a storage array with 15TB of storage. The share has 689GB used on it. AdventNet Applications Manager is reporting that there is 0% utilization. hrStorageSize is a 32 bit counter, each increment of 1 is worth 4096 Bytes, and the max value is 2,147,483,647, which is equal to 8 terabytes. The counter value i am getting is - 154196237, so if you enter this into the equation ((2 147 483 647 - 154 196
Department heads to see all requests for their department
The subject title pretty much sums it up. Not able to do anything but just see the status and information. Thanks Darren
blank page
one thing we have noticed latly is, when i log on to the service desk first thing in the morning, i load the page and it says done but the page is blank, i have to log onto the server and restart for it to be ok again, any advice would be appreciated. many thanks ryan
Business Rules not always working (depending on address)
Hello, I have some business rules setup to assign emails to a particular group or technician based on which email address it was sent to. I've found out that any email address with the word "support" in it will circumvent the business rule and simply leave the message unassigned. Is this a glitch and is there any way to work around this? Thanks for your help! Greg.
Bugs in scedule reports
Hello, when I create an automatic report, and i want to do some changes on it, theres an update button missing! So i have to delete the scedule and create it new. Can you fix this? greetz
alert based on ToS and BW
Can alerting/reporting be setup to use ToS and bandwidth. IE I'd like to create an alert if traffic marked as immediate is exceeding 10% of available bandwidth. Also I'd like to create reports based on TOS. This is for QoS reporting.
Delay in reports
Hi, My company is now evaluating the NFA 5.5 and have some questions on the reporting. The reports are showing not very real time at all. The NFA keep receiving the netflow data from the routers but it always have around 20 minutes delay, i.e. cannot show the latest 20 minutes activities. I have tried to set a shorter active timeout to 1 minutes but the problem still exist. And the problem is also router model independent. Is there any setting that I have missed in order to see the latest activities?
Keep original hostnames in syslog messages via Syslog-ng evt
We want to sent Syslog messages to syslog-ng on 514 there we have configured two flters to sent all messages to Eventlog the Firewall messages need to go to Firewall. But we see the original hostnames are gone and all messages are received with the same hostname (the hostname of the syslog-ng server). We already configured keep_hostnames in syslog-ng. Syslog-ng is running on port 514 Eventlog is running on port 2514 Firewall is running on port 1514 Marck
Monitoring Router during Office hours
I want to monitor number of routers which are connected to my other offices. These offices are working between 1000 to 1800 hrs. Can you tell me how to check availability of this routers during office hours only and not on 24 hours basis. Op manager monitors them for 24 hrs basis and shows more downtime.
Test result is error, Mibbrowser works fine
On one of our servers (a Fujitsu with Xeon Proc) and W2k installed, there is something strange ... After discovering the server, it adds a Interface tx traffic monitor by default (among others). When i test this monitor it gives an error. But when i enter the OID from this monitor in the MIB Browser i get a result (multiple actually) When i delete the monitor and add a traffic monitor Interface tx traffic it keeps asking me for SNMP settings (which are correct). It doesnt ask me on what interface
Tomcat 4 monitoring - problems with valve loading
Hi, I've installed the tomcat4agent as asked in the tomcat directory on a linux server. When i launch tomcat, here is the log i got in the catalina.out : ServerLifecycleListener: Creating MBean for Valve com.adventnet.appmanager.tomcatagent.ver4.valve.AdventNetHostValve@8ee016 ServerLifecycleListener: createMBeans: MBeanException java.lang.Exception: ManagedBean is not found with AdventNetHostValve at org.apache.catalina.mbeans.MBeanUtils.createMBean(MBeanUtils.java:763) at org.apache.catalina.mbeans.ServerLifecycleListener.createMBeans(ServerLifecycleListener.java:436)
How to Identify NON-PC hardware?
Hello, is there a way to identify NON-PC devices (like ThinClient, routers and similar things) within our network. Those are currently listed as �Not-Assigned�. Kind regards Wolfgang
Global View and Lost Connection
2 Issues: 1) Global View - graphs show up for all "Last Month," "This Month," and "Last Week," but do not show up for "This Week." It either shows a blank box or the last selected view and will not change to "this week." 2) Lately, at random times, the connection will be lost to SD+. When trying to access it, IE or Firefox will time out or display a blank screen. The only way to regain access is to shut down the services and restart them. We are running SD+ Version 5.5.0 Service Pack 5502 Thanks
Contacts and Outlook (or any other email client)
As SupportCenter Plus has all the customer contact details and I don't want to store them twice is it possible to use this contacts as "global address book"? Andre
I need your help to generate some reports
Hi all, I'm using OP6 in a large installation and I need to generate some reports like CPU usage for a month,like the image I have posted. I need to create these reports every month as scheduled report. Can anyone helps me to create it? My best regards. Daniel Lopez.
Connection to RPC server in the workstation failed
Ok, I use to be able to scan computers on our network without a problem...now I cannot do this any longer. The error message is: "Connection to RPC server in the workstation failed" I've seen other posts on here about this and it seems no one has a solution...but I'm positive that there has to be one, so I'm trying it again. I'm running our SD+ on a Windows Server 2003 R2 SP1 and I know there are some issues with this platform on the SD side that are being worked on, but it's regarding another issue.
ifSpeed incorrect in Bandwidth Monitor
I am evaluating OpUtils, when I try to add one router into bandwdith monitoring tool, it gives me the wrong ifSpeed value, this will cause alerts are triggered in wrong conditon. How can I can the ifSpeed value?
Filter Requesters
Is there a way currently (or in the upcoming Sept. release) to filter requesters within the admin account? We currently have two requesters whose resolutions cannot be completed within the next couple of months due to hardware and software upgrades that need completed first. Currently about 80% of our request list is comprised of these two requesters and we find ourselves needing to sift through a very long list to find the requests than demand our immediate attention. If there was a way to create
Run System Command
Hi, I'm trying to get the following system command to work agains a web server when the URL monitor goes down. "C:\WINDOWS\system32\iisreset.exe $displayName" It's posting to following error Command Output: Command Error:Command did not execute: ":WINDWOS\system32\iisreset.exe webbl01" Expection:java.io.IOException: CreateProc Any ideas........ :)
Devices >> Syslog Ng (514)>> Eventlog + Firewall
Hello, I Am Marck Burgers Sysadmin at CCV Holland we have bought tools for logging eventlog + firewall log. We want to use syslog-ng as frontend on udp port 514 and want to distribute the records via filters in syslog-ng to both applications listening on the following ports: Eventlog on 50000 Firewall log on 50001 Is this possible ? If yes how? Regards, Marck CCV www.ccv.nl
Eventlog Analyzer + Firewall Analyzer on Suse SLES 10
Hello, Today we discovered that the Eventlog Analyzer + Firewall Analyzer together on Suse SLES 10 is not working. Is this a known issue ? We are now testing on Suse 10.1 Professional, Please Advice, Marck www.ccv.nl
Newbie User - Old Import Query - Possibly
I have just bought the SD+ ( amongst other adventnet Product ) ... It is brill. I have gone through the forums to see if there were possibilities around importing request details from an older other OEM helpdesk. I read in a post from last may that such a feature was due q4 2006. Any update? DOLO
Global View - Lost Connection - Cant Start Service
3 Issues: Running SD+ 5.5.0 Build 5502 1) Global View - graphs show up for all "Last Month," "This Month," and "Last Week," but do not show up for "This Week." It either shows a blank box or the last selected view and will not change to "this week." 2) Lately, at random times, the connection will be lost to SD+. When trying to access it, IE or Firefox will time out or display a blank screen. The only way to regain access is to shut down the services and restart them. Then: Migrated to 5506 3) Cannot
setup scan over internet
I want to scan my workstations which location in serval locations. They are setup as workgroup and connect to internet by DSL. How can I setup the SD+ to show those workstations?
new W.S. config: status "location" field
Hi all, in the admin module of SD+ I have added all our company's locations. However when I try to add a new workstation, the location field (under general info) is NOT a <PULL DOWN> box filled with those locations be a free form where anything can be added. Isn't this inconsistent, will I not get all kinds of different locations besides my default locations added under <admin>. How will this be stored in the database and will this not result in discrepancies when generating reports for locations,
Hotfix released
Hi All, Here comes another update to 5.5 version. The latest build version of SD+ is 5507. You can download the same from here: manageengine.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_5_5_0_SP-20_0.ppm Issues fixed in Hotfix- Build 5507: * 'This week' graph in global view not displayed properly has been fixed. Instructions to apply this hotfix: 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin
new request: attach "asset" instead of "works
Hi, we are considering buying sevice desk+ as our primary helpdesk tool. However one of the things that is bugging us in the trial version is that we are unable to attach a new request to anything other then a workstation. However we have lots of assets (servers, printer, phones, linux servers, etc.) more important and have issues more frequently then on our (thinclient) workstations. Therfor I'd like to know if it is possible to raise a new request and attach it to an asset instead of a workstation,
delete location: data integrity?
Hi, we were wondering what would happen to SD+ if we delete a "location" which has active requests. For example we could delete the default "India" location without any trouble or warning related to the database integrity. Will there be consistency when I delete a location that has assigned tickets and what will the location of those tickets be? thanks, stefan.
scann in progress all the time - Databas maintanance
Hi all, It seems that windows domain scanning get crazy. It's running all the time. But in inventory is nothing new. We have also noticed that HelpDesk is very slow with responding when you want to reply on some helprequest for example. We just wondering can we do some database maintainance to re-organise database. Is it possible to get username and password for mysql database. Please respond! BR /Meli
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