Service Desk
I am testing the service desk application and do like it. I am thinking about using it for tracking requests from our clients but I think it needs the following:
Option in requester for Company Name
Option in requester for Hourly Rate
Upon entering TIME SPENT, the total $ amount should be based upon the requesters Hourly Rate if not empty.
A report can then be generated to see what the requester(client) owes and what the tech charges ($) were.
Also the Contract part should be able to be changed to a requester(client) or another tech. Right now there is no way to change the contract owner.
MORE TO COME!!!!
Option in requester for Company Name
Option in requester for Hourly Rate
Upon entering TIME SPENT, the total $ amount should be based upon the requesters Hourly Rate if not empty.
A report can then be generated to see what the requester(client) owes and what the tech charges ($) were.
Also the Contract part should be able to be changed to a requester(client) or another tech. Right now there is no way to change the contract owner.
MORE TO COME!!!!