SupportCenter receiving tickets from ServiceDesk
We are an organization that supports multiple external customers but function as the internal helpdesk for these customers.
We like the asset tracking functions of ServiceDesk, but would like a more centralized method of handling trouble tickets.
Would it be possible for ServiceDesk to redirect tickets to SupportCenter and automatically delete the ticket within ServiceDesk so there is only one instance of the ticket, or some other form if integration?
Thank you,
Jamie Jensen
We like the asset tracking functions of ServiceDesk, but would like a more centralized method of handling trouble tickets.
Would it be possible for ServiceDesk to redirect tickets to SupportCenter and automatically delete the ticket within ServiceDesk so there is only one instance of the ticket, or some other form if integration?
Thank you,
Jamie Jensen