Importing info into requester additional fields
The way we work we ask our requesters to provide 3 secraty questions to confirm there identity when requesting a password reset.
We have added 3 requester additional fields (1 for each answer) what we need to do is import all the info from our old helpdesk into SD+
We can export for our old helpdesk to a spreadsheet but how do I import a spreadsheet?
We have added 3 requester additional fields (1 for each answer) what we need to do is import all the info from our old helpdesk into SD+
We can export for our old helpdesk to a spreadsheet but how do I import a spreadsheet?