Notification Rules: Additional
We would like to add a new Requester Notification - Send a notification to the Requestor when a technician has been assigned to their ticket - include technician information. Is that on your roadmap? Thanks
Forwarding a request generates new request
I just discovered a problem with the request forwarding feature. When I forward a request to a person other than the one that created the request, and that person replies back, it creates a new request instead of just adding to the conversation on the existing request. Oddly, the reply feature doesn't have this problem. The problem was previously described in the following post on this message board: forums.adventnet.com/viewtopic.php?t=10304 Currently we are using the merge request feature to handle
Scheduled Reports - Don't zip?
How do I prevent the Scheduled Report's from being zip'd when e-mailed? I'd rather it just sent the file in its original .pdf format since we block .ZIP e-mail attachments.
custom eventlogs
Iam currently doing my first steps with the analyzer, but cannot see a way to analyze costum eventlogs. I have several applications that dont make use of the Application log, but created thier own custom eventlog. I have to analyze theese in order to make performance statistics. Is there any way to manage it using the analyzer ? thanks for comments, Matze
Monitor Percentage Changes.
Sometimes firm changes aren't good enough - we need percentage changes. For example, a drive could drop from 1.5 TB to 500 GB over a 1 yr. period and this would be entirely normal. But what wouldn't be reflected would be if a 1.5 TB drive dropped to 650 TB in 2 hrs. This would indicate a severe problem that I am not aware of any way that AdventNet's OpManager currently handles. David.
Switch Port Mapper to High Latency Site
I am running switch port mapper from the US to Singapore. The process eventually disconnects despite having the correct SNMP and IP information. I imagine it's the latency between the two sites that is causing the issue, as it is 250 milliseconds. Any tweaks or tuning that can be done?
Request: Inventory Reporting
Hi, Would it be possible to get a report that generates a list of all of the devices including the following: Type Vendor Series / Model OS Type / Version Serial Number Even if someone could give me the SQL to run as a custom report to return this it would be good.
Importing Data into Request
hi i was wondering is there a way to import data into Request as I would like to import some scheduled maintainance services to be carried out or maybe a suggestion of how i can import my data into the system?
unable to detect that the machine was SNMP enabled.
Dear, Good day! I was wondering why OpManager doesn't seem to identify some of our servers correctly. as i tried to delete, re-discover the device, re-discover the network for the OpManager to be able to detect the device as SNMP enable but i have no luck. still, it discovered as desktop. huuh!! our OpManager version is V6.0 build #6003 although, i can get the disk, memory, cpu utilization of those servers by using the WMI, but my boss wanted to monitor it using SNMP protocol as our standard. plus
SQL Query for Print Preview
Does anyone have the SQL query for the "print preview" ticket. I need to transfer it to crystal, etc. Thanks, Neil
Timezone
Hi there, I am facing problems with timezone regarding my installation of OPMANAGER. Does anyone knows a workaround for this problem ? My OPMANAGER is running as a service in a Windows 2003 Server.
Traffic Monitor - Interface problem
Hi, I would like to monitor the interfaces on Windows Server 2003. In the device, the nic is correcly discovered but all counters are marked NA. The interface index is 65539 and 65540 (Dell PowerEdge server with Broadcom). The interface 65540 is not connected and not visible when I click on rediscovery, but I have receive an alert for link down on it!!!! When I add a Traffix Monitor for the "Interface Rx Utilization - Broadcom NetXtreme Gigabit Ethernet #2" (Interface 65539) and I click on it for
Licensing not answering emails
Hi We are an exiting user and wish to purchase additional user licenses. I have emailed licensing at adventnet dot com (your forum will not allow me to post email addresses) requesting pricing, but they are not retuning my emails. Could someone PLEASE email me with pricing for additional users. Regards Jeff MacKenzie Manager, Technical Resource Group Jands (Australia) Pty Ltd P: +61-2-9582-0909 F: +61-2-9582-0999 jmackenzie at jands dot com dot au
Windows path slashes not escaped
Unfortunately, eventlog analyzer does not know to escape the slashes used by windows for its paths. I think it is important that a hot fix to be produced to address this bug because it could have security implications over the computer that run the eventlog analyzer or/and the client viewing the data.
Cisco AS5400 support
Hi, When can we expect support for Cisco AS5400?
Cisco and SSH
Hi, I�d like to export Cisco configurations using SSH. Do you plan to implement this feature and if yes when can we expect it?
Backup device outside local network
I am trying to backup routers on the perimeter of our network that do not have access to the local network. The backup command tries to send the backup file to the local address of the DeviceExpert server and it eventually times out. Is there a way to change the address that the backup file is sent to for certain devices? I am using Telnet-TFPT Thank you, Jamie Jensen
Support For Additional Switches
Hi, i am present evaluating Device expert, quiet a good product, can you advise , are you planning in your roadmap to support Nortel Switches, we currently have 20x 8600 Passports and about 50x Baystacks 5520's. This would be very helpful. regards, Oscar
Backup config trough ssh-tftp
We just trying to setup ssh, but without any success, is it really work or just not yes implemented ? In our config we have cisco router (3745).
Enterasys
Any chance to manage Enterasys switches ? M A T R I X N 7 P L A T I N U M Command Line Interface Enterasys Networks, Inc. 50 Minuteman Rd. Andover, MA 01810-1008 USA Phone: +1 978 684 1000 E-mail: support@enterasys.com WWW: http://www.enterasys.com (c) Copyright Enterasys Networks, Inc. 2005 Chassis Serial Number: 0001f4960dad Chassis Firmware Revision: 05.13.04
Error in updating credential values
I have that message when using the credential of a profile or adding a new. the switch is : WS-C4006 Software, Version NmpSW: 6.3(5) Copyright (c) 1995-2002 by Cisco Systems, Inc. NMP S/W compiled on Feb 7 2002, 21:00:39 GSP S/W compiled on Feb 07 2002, 18:11:42 System Bootstrap Version: 5.4(1) Hardware Version: 3.2 Model: WS-C4006 Serial #: FOX0503018K Mod Port Model Serial # Versions --- ---- ---------- -------------------- --------------------------------- 1 2 WS-X4013 JAE051101QH Hw : 3.2 Gsp:
Getting Serial number of Servers
Hi, Is it possible to get the Serial number of servers automatically from opManager tool. Thanks
Security right's
hi would it be possible to have a section where we can allocate security rights so we can hide tabs for example, our development depart needs access to the reports tab but doesnt need acces to the inventory items the only way they get access is to ad them as an admin and this is not practical, can you let me know if youhave any plans for this, many thanks ryan
Restore Issue
I'm trying to restore a backup from October 18th. It's saying that the data/system desk versions are different so we can't restore the backup. I've tried uninstalling the last few service packs so i can restore the data to the correct version of service desk however the uninstall feature doesn't work! Is there anyway I can upgrade the data to SP19 as i need to restore this data.
Running SD on server with multiple IP's
I would like to run Service Desk on a server that currently has multiple websites and I would not like to use an alternate port (i.e I would like to use port80). Typically I would simply create an additional IP on the server and bind the website / Web server to that IP. The configuration of Service Desk to use this is eluding me. I have seen another post related to this request / problem but it was last changed in 2005. Is it yet possible to bind the server to an IP other than the default IP of the
Content Variables
Is there a feature yet that lets you edit content variables, or is it already somewhere in the adventnet folder in some XML file that I can edit properties. I need to change the link that "Click for details" brings you to. Thank you in advance
new request: "asset" instead of "workstation&
Hi, we are considering buying sevice desk+ as our primary helpdesk tool. However one of the things that is bugging us in the trial version is that we are unable to attach a new request to anything other then a workstation. However we have lots of assets (servers, printer, phones, linux servers, etc.) more important and have issues more frequently then on our (thinclient) workstations. Therfor I'd like to know if it is possible to raise a new request and attach it to an asset instead of a workstation,
Assigning workstations to requesters and departments
Hello, Can someone tell me how I can assign both a department and a requester to a workstation so that I can do reports for each department? Many thanks.
Blackberry
hi is there anyway we can use our blackberries to get to service desk, i have tried but it does not show the page.
Custom JMX MBeans For WebSphere 6 whith Global Security
Hi, I�m user of Websphere 6. Adding custom attributes in a websphere with global security is currently supported ? If not, when this feature will be released. Thanks. Brienze
SLA Escalation
Hi, I'm currently using, Version : 5.5.0 Build Number : 5506. My problem is having to do with SLA Level of Escalation. I have 15 different types of SLA Rules and enabled three levels of escalation in them. I have the Resolution Time set for 20 minutes. After the resolution time elapses, it escalates to level 1. That person receives a Request Overdue E-mail. (Great! looks good) After 20 minutes in level 1, it's suppose to escalates to level 2. Unfortunately, from that point on I never receive a level
Feature Request: AD Integration for user accounts
Hi there, Thanks for a great product. I have a feature request for your next version: When creating accounts to allow access to EventLog Analyzer, it would be extremely helpful to use LDAP accounts instead of local acounts for access. Another option would be to pass authentication through to Actve Directory, or whatever LDAP backend that a site is using. Our site has been driving the concept of single sign on and it is a pity that such a good application as yours cannot support this. Best Rergards,
Build 4020
Hi there - do you know when will build 4020 of EventLog Analyzer will be released? Of all things I think being able to rename devices is quite important so I'm looking forward to that feature being available!
Can't Uninstall trial version
Hi, I downloaded the trial version of your Wifimanager and it will not uninstall no matter what I try. It doesn't show any more in the add/remove programs, but it keeps freezing my machine and won't uninstall. Thanks
Subject checking and replying to emails
Hi, Is it possible to remove the subject checking when a user replies to an email generated by SC+ ? I would like to be able to add just the request number in the format [$requestid] at the end of emails and CC them to the support@ email address in order for them to be appended to a given support request. At the moment I have to also match the subject line used when creating the support request. This is fine if a client is replying to a generated email, but if i want to use SC+ to store emails relating
Cisco Catalyst 3548XL
Good day. I am looking to monitor the Backplane on a Cisco Catalyst 3548XL. The current OID is .1.3.6.1.4.1.9.5.1.1.8.0. When browsing the devise SNMP MIB I get the following: enterprises.9.3.......... enterprises.9.9.......... but no 9.5................. for BackplaneUtilization Any ideas on how to monitor the backplane on this device? Your support is greatly appreciated.
Some Health Icons are grey(unknown)
Hi App-Support! Some Health Icons are grey(unknown), see Screenshot, i checked all dependencies, but can�t find any different config. How can i reset the dependecies for one monitored server? AM7 is up to date, BuildNr. 7100 SP1.0 Kind regards, Alexander
Checkpoint Safe@Office support
Is this check point product's logs supported also? Daniel
Reports and 'Time Spent' entries
Hi, I have a report that shows all the requests by client for the last month. I want to add to each entry the total 'Time Spent' entries for that request. I cant see that entry on the list of available columns. Is this possible ? Olly
Deleted Traffic report
I am currently evaluating the FW Anyzer App. What will determine if I buy this is: "how easy can I create custom reports." How does one recover the traffic report that come native (default) when setting up a Pix Firewall. Within the Traffic Reports that come by default you have : Top Hosts Sent Top Hosts Received Top Host Sent and Received Top Protocol Groups and so on... My issue is here. Under ALL REPORTS\ 1. Create a Report profile, the report was named. in the next screen in 2. Select Report
Next Page