Concerns
Hi, I would like to ask the following: 1. Do you have a list of your clients who are providing Managed Services? 2. For contingency or redundancy purposes can we mirror the data on another server and would this entail additional cost? 3. Are there steps to backup and restore data in case of a system crash? Thanks
DeviceExpert equivalent of wri mem?
I was at a remote site and manually, via the console, modified a router. I am back at my central location and have downloaded both the running and startup version and there is obviously a difference. How do I do the equivalent of a write memory to get my running config into the startup config, but do it though DeviceExpert? Thanks! -Eric.
License portability
Hi, We are about to purchase the product and are wondering about license portability. Example: We buy 10 lic. and we have the FWA running on a VMware platform with 5 devices but decide to shift the service to a more powerfuil dedicated server for the next 5 firewalls and transfer the other over later. Would this work? Or We have a customer that like the service but wants to be able to resolve their internal IP addresses so wants the FWA installed on their LAN rather than our central server, Can we
Trap Listener port error Help!
I've just installed Manage Engine App 7 for evaluation purposes. When i try to start the application i get the following error "the trap listener port am.traplistener.port 1620 is occupied Change it in the conf/AMServer properties" Can anyone help with this?
Updates on Licensed Product
Hi Support, We would like to ask if we already have the licensed version of the product, do the the later updates/upgrades will have additional fees? Also, do i need to reinstall the whole program if i need to apply/install the updates? thanks, jenesis
tax rate rounding errors in edit PO
Dear SD+ team, when I edit an existing PO, I sometimes get strange values for the tax rate (5.999985542784122, see attached), as well as sometimes for Sales Tax and Total Cost. The final PO is fine again.
Please Set the Correct Router Time
Hi have just upgraded from version 4 to 5.5 and now i dont get any stats and a error message on all devices saying please set correct router time. This was working fine before upgrade. Thanks Mark
Replacing ManageEngine logo in reports
Hi, I have several questions: 1. Since we are customizing the reports and sending it to our clients, is there a way that we can replace manage engines log o with ours? 2. Do you have a list of your clients/testimonials who are using ManageEngine firewall analyzer? 3.We are collecting logs from fortigate firewalls and I was wondering if it can show reports of the attacks, (such as, malic ious URLs passed to a webserver, attacks with ips signatures detected, vpn sessions (failed, successful) That's
The object exporter specified was not found error
Good day! We've got troubles trying to set up Applications Manager 7 to monitor MS Exchange 2003. We entered correct IP, domain/username and password, and are getting "The object exporter specified was not found" message. The monitored machine is placed outside our local network. Could you please kindly advise us, what is wrong and how can we fix it? Thank you, Andrey Melnikov
Websphere Monitoring(ServletSessions):Active sessions count?
Hello, is there any possibility to monitor by these great tool (AppManagerV7) the active servlet sessions? At the moment I'm able to see the created sessions, but the most insteresting thing for us is to see how many sessions are active? How should I configure this tool? Please give me an advise. Thanks in advance.
Automatic Monitor Addition.
It would be nice if devices would automatically add alarms if so instructed when new devices are added. For example, servers with DAS (direct-attach storage). Its hard to remember to add an additional monitor everytime you add a drive - especially if it is a 24/7 operation where work must be done at off-peak hours. David.
Multiple Alarms for Same Monitor.
It would be nice if we were able to establish multiple alarms for the same monitor. For example, if I have a 300 GB drive I'd like to receive an email say every 50 GB it goes down. But then when it reaches 25 GB I want a text message - b/c I wouldn't normally let it get down that far. Right now it seems the only thing one can do is reset this manually at each step, which is a lot of work. David.
All Servers Availability Report
All Servers Availability Report - Today (Wed, 25 Oct 2006) - Time Window - 8:00 AM - 8:00 PM is there a way to change the time that tthis is between we are looking at 8 am till 6 pm Aaron
Using SSL e-mail checking with ServiceDesk Plus
I'm trying out ServiceDesk Plus and would like to set up the interface to download e-mails and make tickets out of them, but the mail server here uses SSL and this seems to only support POP and IMAP. Is it possible to get this to work?
Crashes
ServiceDesk has crashed numerous times lately, mostly random. Here is a piece of the log file. [09:42:33:695]|[10-24-2006]|[com.adventnet.servicedesk.helpdesk.sla.util.SLAEscalation]|[SEVERE]|[23]|: Exception while trying to get the unpicked requests.|com.adventnet.persistence.DataAccessException: org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available
How to customize the front page of a report
Hello, I am testing the Event Log Analyzer from Adventnet to see whether it is suitable for my company (a bank). I would like to know if there is any method to customize the front page of a report? Now, every time I generate the report into PDF format , the front page is always associated with the big Adventure Logo. Can I have my bank's logo and any customised title on it instead? Thanks Lee
Different firewall vendors on a single FWA
Hi support, I would like to ask if it is possible to have different firewall vendors configured on a single FWA? (e.g. I have Check Point and Fortinet on different machines). Would there be any special configuration? Thanks, Jenesis
Workstation Affiliation
I have what appear to be two choicees in 5.5.0.5501 Either show all assets to which any requestor can choose or lcok it down and only show what computer is assigned to them. Each department in my company has a laptop available for thier staff to travel with. Since I can only assign either one user or one department there appears to be no way to make the association. I wnt the requestor to tell me which computer they are having a problem with and not to have to scroll down a monster list. Along these
Improvement request - multiple notifications, CC
Since SD+ has an email entry component, we'd like to see some address parsing for people who get cc'ed so that notifications sent out as a result of some actions on the ticket (or status updates) gets sent to all of the other folks as well. Additionally, we'd like to be able to take any such addresses that are seen in a ticket which is merged to another get appended onto the merged ticket list of addresses/notifications. Justin
SDP and Crystal Reports Integration
I'm using ServiceDesk Plus 5.5 (build 5506) and Crystal Reports v.11. I can access ServiceDesk Plus database from Crystal Reports, but some column data values is displayed as '???' characters. These values are non-English (cyrillic) characters. Is there any encoding settings or something else in Crystal Reports for fixing this problem? Any suggestions will be very much appreciated. Thanks.
no logon events from RHEL4 host
I have just installed EventLog Analyzer on RHEL4, and configure several hosts with RHEL4 to send syslog messages to it. Everythigh looks fine, but no logon events determined in any report type, but when I open all events from host, I find some events Auth facility (auth through pam_unix, when connecting to sshd). Which login types can EventLog Analyzer determine?
Make shipping taxable
I am unable to use the auto tax calculation on purchase orders. It is not adding shipping to the product subtotal before calculating tax. Can an option be added to make shipping taxable?
No data available
Hi, We have an issue with our Eventlog analyzer. None of the servers are mentioned under active hosts and there is no Eventlog data available. If I want to show the last 10 events of a random server, I'll get the error below: Could someone please look in to this, we are monitoring about 79 servers with this program. Kind regards, Rolf HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered
Predefined account logon via URL
Hello! I wonder how you make an URL which automatically logs on a predefined account. Like on the demo page: demo.supportcenterplus.com/ I would like to publish a special link on a private page for a customer, and this would simplify the account creating and the hazzle with passwords etc. Regards /Christian Running SC+ on W2K3 Server
Custom WMI
Hi, is it possible to add custom WMI monitor or I can only add custom SNMP monitor ? Steve
email note after its been created
I noticed that you can email a note while its being created but not after it's been created. Could you make it so you can select a note and email the note after its been created :?:
Custom report - Completed date > Due by Date
Hi I have hit a snag when trying to generate a report of a certain type. When trying to ascertain wether a JOb has been completed after a due by date I find I cannot filter the report that way I select the coloumn "completed time" in the advanced filtering Criteria = "greater than" I am then presented with the VERY unhelpfull option of choosing a date. I simply want that last field to be "Duebydate" This must be a common request for managers as they will want to see how many requests have been completed
Re-assigning categories
Is there a way to quickly re-assign a ticket to a new category, other than editing the entire ticket? I would like for a helpdesk administrator to be able to categorize incoming tickets, and let the business logic take over from that point onwards.
Server shutdown/start for service pack
I am applying a hotfix for the first time and want to make sure that I am following instructions correctly. The instructions indicate to first shutdown the server before applying service pack and to start the server afterwards. However, the instructions to do so are not given. Previous hotfixes indicated to simply stop the ManageEngine Service Desk Plus service before applying SP. There are various batch files in the bin folder that look like they would do the trick, but I would like to be given
scanning workstations
what i would love is if you could, pull in the office and xp product codes during the scan, this would be greatly appreciated as we use oem copies of windows and office and this is a great way of making sure while during a random audit, i currently have to input this information manually, any help would be great thanks ryan
PO Approval status lost when Items are received
Dear SD+ team, I like the general workflow for Purchase Orders. However, once a PO is received, the status changes to "closed" and the previous approval status, approver name, approval date & comment are lost. Can this information be retained and made available?
Scan remote computers that are not on your LAN /WAN for Asse
Is there a way to scan remote computers for asset info and software that are not on your LAN |WAN the only access to these computers are dialin. I wasn't sure if this was possable with this software.
What folder/Files do I need to backup for ServiceDesk?
I want to backup ServiceDesk using Veritas BE, what folders/Files/db would I have to backup. Also Are there procedures to restore these folders/Files/db.? THANKS
How to change the variable $RequestLink?
Hi, I set up https server and the variable $RequestLink still holds http in the link. How or where I can change that? Already did the: Settings-Alias URL part, but it was not enough. Thanks Ivan
Show if note is visible to requester
I noted there is no way for you to tell if a note in a ticket is visible to a requester, could you create a visual so we can tell?
Alow requester to see note after the note has been created
You can alow a requester to see the the note but you can only do this while the ticket is being created. Could you make it so you can alow a requester to see a note after the note has been created :?:
Duplicate Requestors
I am trying out Service Desk 5.5.0 I just have a question before I get approval to purchase the product 1) When adding requestors through a CSV file, it works fine and adds the requestors. When I add the same requestors again with the same information it does not overwrite the existing users and duplicates them in the list. I use the same CSV file and the fields are exactly the same but the users are duplicated in the list. Is there a way to overwrite the existing users without duplicating them.
Can not delete departments created manually
I am not able to delete departments created manually after I did import from active directory. With Thanks.
No data available to generate report.
I receive a message stating that "No data available to generate report." when using Service Desk Plus. Some reports seem to run but it appears to be the reports that are related to technicians that fail. When I try to create a custom report it states FAILED TO RUN REPORT. HELP??
Creating Test Environment for SD Plus
We want to create a test environment for SD Plus hosted on the same physical machine as our production environment. We are running Win 2003 Server. What is the best way to do this? We must be able to completely isolate the two databases and we must be able to apply service updates in the test environment without affecting the production environment. You know, all of the usual concerns.
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