Hidden categories from requestors
We would like to see the inclusion of category visibility control in future releases of ServiceDesk+, i.e. the ability to hide categories from requesters but make them visible to technicians.
We like to make to the act of making a request as easy as possible for users, this means simple understandable categories, however this does not provide our technicians with the level of granularity they require in categorising their workload.
An example being a user might make an "e-mail" related request, but a technician may wish to categorise this as "Exchange - Distribution listc Change"
We like to make to the act of making a request as easy as possible for users, this means simple understandable categories, however this does not provide our technicians with the level of granularity they require in categorising their workload.
An example being a user might make an "e-mail" related request, but a technician may wish to categorise this as "Exchange - Distribution listc Change"