How do I deploy a script to the self-service portal?
I have a single one-line command I want to deploy to the self service portal, so that if users run into a certain problem, they go to the SSP and click Install and it fixes the problem. Its not an executable or deployment package or anything, just a single
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager, there's no better way to get fresh insights in optimizing your network monitoring than a product training. Attend the free, four-part webinar series on September 17, 24, October
Upcoming IN & UK DR Drill Scheduled for 14th December 2025 and 21st December 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho IN and UK services on December 14th, 2025 and December 21st, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments
Error view task request
Hi Team, SDP V14.5 A user is unable to view the task and receives the following error message: ‘Unable to parse the given data I checked the API response from the system, and when passing the row count, it is currently sent as "%22%3A%2210%20%22%2C%22".
unable to execute a Report via API
Hi! I'm trying to get a Report data via API call through documentation example/test module but got "Invalid Input". what is wrong and how to fix it? SD version is 15.1 Build 15150
Missing License file
Dear Team, Please suggest how to generate this license, which is activated in the server, but due to issues in the server, we want to set it up in a new one. Product Name : ManageEngine ServiceDesk Plus 9.3 License Type : Registered Version License ID
[SDF-107034,SDF-28769] hyperlink in custom field or notes
Hi, I'm trying to insert a URL into a custom field (text field) though it isn't appearing as a hyperlink. How can I achieve this? I have also tried adding a URL to the notes as a straight forward URL and as a HTML hyperlink though it still comes out as
Remove Role Approver via API
I'm using role approvers as placeholders in a template before replacing them with the actual person needed in the approval, is there any way I can remove the Role Approval via the REST API or can that only be done manually? Thanks (I have tried submitting
Mandatory Fields in Asset
I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in out Inventory that does not have an asset tag assigned to it. It would be a good feature to be able to customize the asset fields much more than we currently can.
Force Client to switch Remoteoffice
Hello We have several remote offices, each defined by its own IP scope, and everything works fine in general. However, I need to know how I can manually trigger the IP scope check on the client — either through a parameter in an executable file or by
Block USB on Mac
We have successfully deployed a configuration policy to our Windows Devices which stops them from using USB Mass Storage. I have been trying to replicate this for MacBook's but so far haven't found a solution. The only article I could find stated that
Asset counting
Hi ALL Who knows how SDP Cloud counting Assets ? Is it means only IT assets or all?
Move Request from instance to another automatically
Hi, Is a way to Move Request from instance to another automatically by some criteria?
ServiceDesk Plus - Automatic Request Transfer Between Portals
Hi Everyone! This is a Custom Trigger script for ServiceDesk Plus that automatically transfers requests from Portal A to Portal B in real-time. No manual intervention required! ✨ Features ✅ Automatic Transfer - Instantly sends new requests to Portal B
More filters for Contracts?
Is it possible to make more filters for Contracts view? Our users want Contracts expiring in the next 60, 90 and 120 days too.
How can i search an user when i have multiple domains
I would like to search my profile in our org and our org has 4 domains . I would like to achieve through a single api call to get the result of my user details. can we give multi domains in the search user call separated by , or ; .can some one send me
No Changes in Active Directory made after installing version 8030
After installing version 8030 there are no changes made in active directory with ad manager plus. For example: remove a user from a group in ad manager plus does not take effect in active directory. Connection to domain controllers looks ok. Need he
No carga SDP
Solicitamos con urgencia su apoyo para validar acceso a SDP, no carga.
Asset Explorer won't analize device.
Hello, We have Asset explorer, and we're using Endpoint Central's agent to add devices to it. The issue we're having is when we manually try to analyse devices, we get the following error: The version of Asset Explorer is 7.6 7650 and the Endpoint Central's
ManageEngine EU is down as of 9:43pm UK time
THe ME status page is all green ut the ZOHO EU status page shows ALL SERVICES ACROSS EU ARE DOWN...total of 79 services affected.... https://status.zoho.eu/#/incident/9vZ_Y8x6pBBw5SoL-YNOAV4m4m9GFLxHiMmpHxBwcNlnZMydUPdtcLhbdg5Vt3qNlOLl7j66gYzemsutBa
Request for Guidance on Manage Engine ServiceDesk Plus -MSP Upgrade
Hi Support Team We are currently running ServiceDesk Plus MSP On-Premise version 10.5 (Build 10538). When we previously checked with support, we were informed that our instance is using the free edition without an Annual Maintenance Subscription (AMS).
How to Merge Multiple Outlook PST Files?
Merging large PST files from multiple Outlook profiles manually is a time-consuming and inefficient process. Combining large PST files can be a hassle for users who have to do it daily. BitRecover PST Combiner. This is the best solution to this query.
Best Way to Implement Updates
I have been working on my ServiceDesk Plus Helpdesk since July. We are happy with where it is, however we all know that updates will still need to be implemented. I would like to do a monthly update. What is the best way to test the updates that are required
Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
Mac Screensaver
I am trying to configure a screensaver for all of our Macbooks. We have one for Windows and need to replicate this to MacOS. I have been unable to find anything in the configurations. Is there a script or something that I can use to have a screensaver
linux agent installation issue
I have facing issue with Linux agent installation I'm follow all of doc steps but not agent install
Rights for assets, by department
Good afternoon, colleagues! I have a question regarding asset rights assignment. There are departments in the accounting department that need to view assets, but I need to make it so that each department sees a specific number of assets, not all of them
Hotkeys in SDP
They help you navigate the site faster, using the mouse less. Do you have a similar plan for organization and implementation? Example: Alt+[KEY]; Ctrl+[KEY];
Email not sending
Hi, system configured with Microsoft Graph. In the setup, when you send a test message, an email is sent from the system with the message Email Sent Successfully. The test email has been successfully received by the receiver. Issue is: When updating a
Script to View In-progress (or other status) Tickets for Users
Is there a script I can use to view in-progress (or any other status) ticket for users? Right now, if I have a user who can see all requests, when they go to the requests window, they have the following choices: My Open Requests My Requests On Hold My
How to extract fields
I've been trying to extract fields. In the "Extract Additional Fields" config I can successfully set up the fields but it is then unable to match these in any logs. Not sure what I'm missing here. Are there any more detailed resources to read or any common
CPU at 100 percent
hi My servicedesk cpu near 100 percent all the time. There is nothing else on the server that is using the CPU: Having trouble finding what is causing it inside of SDP. Been searching through logs, etc. Looking at active SPIDS in SDP is no help. How can
Linux Version of OpManager Plus missing Windows Agent
I have the Linux version of OpManager Plus, Enterprise Edition. (build 12.8.611) When I go to the Deploy Agent screen, the Windows Agent is missing. Can anyone tell me how to obtain the Windows Agent?
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Mail server settings - Incoming issues
Hello, We have configured Mail server settings—Incoming, but we are getting the following notifications: It says the following: “The emails were not retrieved due to an unusual connection with the mailbox. Check the settings and try the operation again.”
Stop patching being deployed to computer that don't ESU license
Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can't
Access Denied while installing agents through console
Dear Team, We have upgraded our Central Server today to the latest version 11.4.2528.21. After the upgrade, we started facing an issue with agent installation using both the command-line (IP-based) method and the console (hostname-based) method. Below
Can not log in ( Invalid username/password!)
It still worked on the weekend, now I can't log in with any user.
Endpoint Central showing application installed
Endpoint Central showing application were installed when there isn't anyone logged in, and when we look at installed programs the apps aren't listed. We have been getting these emails daily. Some say app installed, others say app uninstalled. Some have
Discontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate
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