Unload MIB File
Hi everybody. Can i unload a previously uploaded MIB file, in the OpManager web Mib-Browser ? Thanks a lot.
Missing Traffic details
Hi Raghu, Recently I have installed Netflow 5.5, I have following problem. In Application's IN I can see that SMTP traffic amount is around 9GB for the last one day. When I click smtp, it shows only 983MB, where does the rest gone? The reports fields are below... Application Traffic(Total: 11399.23 MB) Percentage of total traffic smtp 9069.63 MB 80% http 1885.2 MB 17% Source IP Destination IP Application Port Protocol Traffic(983.14 MB) % of Traffic 84.23.96.48 212.77.52.104 smtp 25 TCP 22.38 MB
Questions
1. Is there a way to customize alarm escalations? Meaning, can I just assign a different email address for a particular server and not general servers? 2. How does licensing works? If we purchase a 5 admin license, can I add a 6th user with only read access to servers? 3. For the disk partitions in the resource monitor, can i monitor all disk except the virtual memory and physical memory? Thanks Regards,
Syslog from Separate Subnet
Good Day, I have 2 remote devices and a server on a separate subnet that I would like syslog messages to come from. I know I can send syslogs to the server but they do not seem to be received (a device is created but no logs) Is there something I am missing, or can logs be sent from other subnets? Thanks!
User account problem
Hi, I have encountered a problem with user accounts in service desk plus. I currently have a user who can log on as a requestor but there account does not show up in the users - requestors configuration panel, or the technicians panel for that matter. This means very annoyingly that I can not delete this user from the system, yet they can still log on and raise requests. Please could anyone offer any help? Thanks in Advance James
Sequence Number for Report
Hi all, I would like to add sequence number for my report. How do I do this. For instance, I have 10 Records of computer, I want to have number 1,2,3,4,5,6,... for each record in my Report. Thanks Boedy
Connection to RPC server failed
Greetings I need some technical support. I am very impressed with your helpdesk solution and I think it would work well in my organisations. However I need to manage a rapidly growing inventory of PC's. I constantly get the error connection to RPC server failed. I need to talk to someone on your support team.
Double Ticket when create new request
Everytime I create new request I have two requests automatically. I also test create request on your demo website and result is the same. Test Ticket is 24793 The 24794 is automatic generate after I click Add Request button. Do you know why? *I found this problem after I updraded to 5507. Thanks, Chana
Priority Listings
Hi, Is it possible to arrange the pick list for priority, and for that matter any other pick lists, in a non-alphabetical order? I would like to arrange the priority list in order of urgency rather than the default alphabetical order. For example currently it puts Low, above Medium however I would like this reversed so as Medium is above Low. Current Order Desired Order High High Low Medium Medium Low Cheers James
Reports tab for technicians?
Hi chaps, is there a way I can make the reports tab available for technicians? It only seems to be available to the administrator account.
Fortigate-60 with FortiOS 3.00,build0400,061002
I'm on trial license - trying to analyze logs from device in subject. I'm getting 'Unsupported Logs Received ' Is ther any solution for this? Or any plans for future to support this unit? thanks, chris
Scheduled Reports & Feature Requests
Hi NetFlow team, I have a couple of queries regarding the scheduled reports in NetFlow 5503: 1. I need to send scheduled utilisation reports rather than bandwidth reports - is there a way to do this that I have missed? 2. I cannot seem to modify scheduled reports after they have been created. Again, is there something I am missing here? Feature Requests: I'm sure these have been requested before, a client has requested these and for completeness I will includ them: 1. LDAP authentication 2. SQL Server
Classpath issue WebSphere
Hi, When trying to add a custom attribute to a WebSphere Application server, I get the classpath java.lang.NoClassDefFoundError: com/ibm/jsse/IBMJSSEProvider not found error. I copied the security.jar from the WebSphere java/jre/lib directory, but did not solve the issue after restart of AppManager. The ibmjsse.jar is not present in the java/jre/lib directory since I am running WebSphere on AIX 5.3. There is a ibmjsseprovider.jar (which contains the class com/ibm/jsse/IBMJSSEProvider) - should I
How can I see single user traffic?
Hello, I've installed NFA, but I think i've configured it in a wrong way: I've been downloading hundreds Mb from Microsoft site, but all traffic from this source is seen to go to external IP address, not to my pc address; to be correct almost all traffic from outside goes to my router's external IP address. How can I configure NFA to show how many Mb I've been downloading, and from where I've been downloading it? I think it's quite strange that I cannot see it...
FreeDiskSpace Monitor
hi, I am doing a test drive of your OpManager product in our production environment. I have configured a freediskspace monitor in MB (WMI) for my windows 2003 server. I have given the username and password for this in the format machinename\username and then the password. The monitor is able to collect the data in the intervals specified. But when I do a 'test monitor', it always says: " The Monitor did not respond to the test request" Possible reasons 1. The device might be down. 2. The username
Migrating Netflow Analyzer to new system
is there any documentation on migrating Netflow Analyzer to a new system? thanks.
incorrect and contradictory figures int Netflow Analyzer
Hello. I'm using NFA 5002, but have noticed the same thing in the 5502 build online demo. The thing is that traffic statistics on different detail level seem to have a very big difference. In our system we have several means of controlling user traffic, including NFA and MS ISA Server log-based report generating software. Considering a period of one month, this software produced a figure of approx. 12 GB of http inbound traffic. When I made a report in NFA on the internet-facing interface and switched
Outputing the results of a script
I am running a script on a Linux server. The script simply outputs the number of messages in the mail queue and displays it on screen. Is there a way to parse the output and show it in Application Manager and have the number included in a report?
Support for HP OSF Unix
Hi I see that you support HP Tru64 Unix, does the same module also support HP OSF? If not is there any way that we could gather information from OSF and get it into the same platform? Thanks in Advance
Network (../26) discovery issue (OpManager MSP)
Hello, There are issues, when discovering /26 (255.255.255.192) network. We have need to discover network range x.y.z.0 to x.y.z.63 on a one probe and x.y.z.64 to x.y.z.125 on another one. I can not set up OpManager to discover network x.y.z.64 / 255.255.255.192 while it always reports "invalid network address". I am only able to set up x.y.z.0 / 255.255.255.192 and OpManager will create 4 subnets separately, but they are monitored from one probe, I need every single subnet to be monitored on separate
Reporting error encountered
I am getting the attached error when trying to create reports withing ServiceDesk Plus
Reports
Ever since we upgraded to SD 5.5 build 5507, We've been having problems reporting. We keep getting "FAILURE :Unable to execute report" when we're running any prebuilt reports. We used to be able to run any of the reports before the upgrade. Can anyone help us? Thanks
Reports
Ever since we upgraded to SD 5.5 build 5507, We've been having problems reporting. We keep getting " FAILURE :Unable to execute report" when we're running any prebuilt reports. We used to be able to run any of the reports before the upgrade. Can anyone help us? Thanks
Solution section in a diffrent lacnguage
Daniel, Since the language settings are common across all pages, these have not been passed as arguments to individual pages. Rgds Karthik
Blank Title problem
Hi I have noticed that some of our users are not puting a title in the ticket, even though it is a mandatory field, which creates problems for us in the Support Team because this is the only way we can open the job from helpdesk. It seems they are able to leave it blank by putting in a space. Can the helpdesk be updated please so that users have to put a character in the title field at least, then we have something that will create a link for us to click. Thanks Lee
CSV file Import
When using the CSV file import function to import usernames, and all field are populated in stage 2.but when i click the "import now" button, i get the following message ::::::: Data Imported! CSV contains 0 records. Below is the Result break-up Total records in CSV 0 � Added Records 0 � Overwritten Records 0 � Failed Records 0
Infinite Loading Report
Pls help... (urgent!) One month lately we could not see the reports, by default once in a month we usually click Pending requests by Department Report and send it to our superintendent, but today when we click Pending request by Department Report, it seems like continuously loading but never got finished, I saw it from the progress bar below, even the bar has reached the end the report never appeared. I have tried to wait for an hour long and still the same. Does anyone experience the same? how to
Deleting categori
Hi! We need to re-organize our categoris . Have problem to delete some of them because they are used (connected) to Requests. How to do that? Get error massage all the time when trying to delete them. Please help BR /Meli
IE will Close after login to SD+
Hi ; After upgrading to SD+ 5.5 now users encounter a problem. After login to SD+ when it's going to show main program , suddenly a close alert appear on screen that shows a error and wants to send error to Microsoft. When we use prior versions we have not such problem. does SD+ 5 uses special security or Activex settings? Our clinets use Windows XP SP1 & SP2 with some group policy settings. Some other clients that use Wind2003 get such error. When i installed Mozilla as web browser there is not
e-mail alerts
What is the expected format of trouble ticket received by e-mail? In other words what should be the structure of the e-mail message? For example, what should be in the subject? Who should be the sender? Should the e-mail message have a special header and/or footer? I am asking because a customer is thinking of using the Adventnet service desk application and would like our real-time management and support software to generate alerts sent to the Adventnet service desk for automated toruble ticket
Can users see additional tickets?
We have monitoring software that generate different kinds of alerts. Are we able to grant users privileges to see tickets besides their own? Maybe based on a group membership? (anybody from that group being able to see tickets pertaining to development of their software.) Not to change anything, but to read only? I tried creating a new role and a new queue, but am not able to assign any users to the role or queue. Is that possible to do? (I could have sworn I saw a request along these lines by someone
Problems to adding a Jboss Monitor
HI, I'm having problems monitoring jboss on One of my Linux Servers with Slackware installed. The problems are listed bellow: - The server send the message "SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring.", but SNMP is already running on my server, otherwise i can�t adding others monitors. I have problems only creating Jboss monitors. - The PING test is ok. There are communications between the pc�s. - HTTP-INVOKER.SAR is deployed in correct place in Jboss Server.
problems with request form limitations
Dear all I want to use the request form to raise an order detail the clients details and record up to 60 different variables of data that we may need to install. I hoped all this would be stored in sql so that I could use crystal reports to print out a request document. also report on clients that take data x, y and z so that we can invoice correctly. anyone had similar problems??? any advice? Regards Peter
Sorting tickets by last time it was updated
Hello, Is there a way to sort the tickets so I can see the last time a note was added to a ticket? That way I can see what ticketes haven't been updated in a while and ehich ones have. Thanks,
Technical Support
Hi, Is there any way to export all defined monitors, monitor groups, alerts, etc... from one server and import them into a (new) server? Can i use the backup/restore functionality for this? Thanks in advance, Robin Robin Huiser
Technical Support
Hi, I would like to generate a report per server providing information about the availibility of the processes running on that server. (when the process was found running or not) I added the processes to the process details - but i can only generate reports about CPU / MEM usage. Thanks, Robin Huiser Robin Huiser
Problem with Server Snapsot
Hello I configured 2 database monitors (Oracle 9). One of the database works on Solaris and another under AIX. The problem is that i don't see "server snapshot" (3 clocks, cpu util. memory util. and disk util.) under rollback segment in oracle monitor (database on AIX). The strange is that in oracle monitor (database on Solaris ) everything is all wright - I see 3 clocks. Please look at attachment Can You help me ??? Pawel
Reports help?
Hi, is it possible to generate a report to show how many calls logged in a week were closed in the same week? i.e. 10 calls were logged this week, only 8 of those original 10 were closed? so 80% of calls logged were closed etc?
Hourly Report
Hi There, I am currently using the free version of Application Manger. I had configured url sequence for our internal website and everything works. When generating report, I would like to know if I could take a day and generate report say from 3 pm to 4 pm to see the response time. Currently what i can see is average response / hourly response time in the reports. I am interested and would like to know if i can get a report which has details of each min in a hour. Currently I am collecting stats
Netflow appication port
Hi Netflow Team, I define a range of port for internal application (512 to 1023). But part of this range is already define for few applications. Then when I look at the applications part of netflow it show multiple application, even if it's the same. So I delete application (ie: port 577) to ensure that our application range take in account this port. But when I go back to the netflow I just loose this information it has not been added to the range that I defined. So my question is : Do this deleted
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