Problem with Categories & Sub-Categories on SDP Version
We've been experiencing problems with the Categories on SDP Version 6.0. I thought it was on my end until I tried the same thing on your demo site and I experienced the same problem.
On your demo site I added the category "E-Mail", and sub-categories "webmail" and "Outlook". To those sub-categories I added the items "Can't Login" and "Experiencing Errors".
When you open a new request, select the categories and the sub-categories, then try to select the Items, the Items are not available. The browser reports an Error at the bottom left of the screen, below is a snapshop of the error received when you click on that error:
On your demo site I added the category "E-Mail", and sub-categories "webmail" and "Outlook". To those sub-categories I added the items "Can't Login" and "Experiencing Errors".
When you open a new request, select the categories and the sub-categories, then try to select the Items, the Items are not available. The browser reports an Error at the bottom left of the screen, below is a snapshop of the error received when you click on that error: