Binding Opmanager to one IP
I am installing a new server that will be running multiple web services on multiple ip addresses, IIS will be on one ip, Opmanager another, and our web interface for mail on another. I have tried changing the apache config to bind it to a single ip address, but I get HTTP 400 - Bad Request errors. What else do I need to change? Thanks Trevor traty@redcloudinc.com
Can you add a device that is not reachable via ping or SNMP?
Hi all, I am trying to monitor systems that we have installed at customer locations. These systems are reachable only via SSH. I see that OpManager cang et CPU, memory, disk etc via SSH. However when I try and add a new deivce to be monitored it says the device cannot be added. Thei support says that because it is not reachable via ICMP ping or SNMP you cannot add the device. Any other ideas? I have been able to add devices by using an internal IP that can be pinged then changing hte IP afterwards
Display Name from Switch?
I have many Cisco 3548 switches that I am adding to OPManager and they monitor just fine. My question is, when the are discovered the display name and the Description of the port are the same, even though I have custom descriptions on the switch itself. ie: both are Fastethernet0/1 What I would like is for OPManager to pull the description from the switches (ie: MyMailServer) and use that as the Display Name. Is there a way to accomplish this so that it will do it on a consistent basis (ie: if I
Attachments
Hi I`v got one more problem :). When i want to reply or send forward message from request form with attachment, requester (or other user) receiving this message without attached file. I`ve test it on different users an it`s the same. Only our mail administrators are able to receive correct message (with attachment). Regards Bart
Unable to clear / delete event
I have set up application events to display in OpManager.Everything is displaying fine but I am unable to clear or delete an event. I have cleared all other events that have come in. The event is COM+ related and is passed in the URL when I attempt to clear but nothing happens the page loads blank and the event does not clear / delete. here is the string being passed : http://localhost/fault/AlarmActions.do?methodCall=alarmProperties&operation=Clear&entity=ersfilenetweb01_COM+ any ideas ? Thanks
Software requirements
Hello, i see in the software requirements that NF supports # RedHat Linux 8.0 # RedHat Linux 9.0 Does NF support Red Hat ES/AS 4 also? Thank you.
Availibility Report Explanations
Hi all, I'm testing OpManager and it seems to be a satisfying product. But in the availability reports section most of our customers want to see en explanation near the outage specifying whether the outage is provider or not provider responsible. Is there such a functionality in Opman? I couldn't find yet Thanks for your comments.
Using DNS alias with ServiceDesk
I am trying to setup an alias for ServiceDesk so my users can access it by typing in helpdesk.domain.com. I have specified the alias information in the Service Desk software. I have also created a DNS Alias CNAME that points helpdesk.domain.com to servername.domain.com:8080. When I go into a browser, it will not bring up the ServiceDesk site. i believe the problem is with the port number on the end of the FQDN in my Alias record. How do I get around this so it automatically direct the user to the
Worstation Owner - AD 'managedBy' Attribute
AD has a 'managedBy' attribute which could be used to automatically populate the owner... Is this something that can be considered for the next update?
Data Dictionary - Service Desk Plus
We want to start building some customize reports. Is it possible to get a data dictionary? There are quite a few reports we want to do across a variety of modules, so I guess it is best not to list all the fields I want here. Cheers.
Entering @ in IE7 does not work
When typing an @ in the description of a request (this is a "rich text" box), nothing happens. All other fields (plain text) are no problem. This problem occurs with IE7. Tested on different computers. Problem does not occur in Firefox or in Firefox IE Tab (a plugin). Not yet tested in IE6.
MSP OPManager Probe Bandwith usage
I tried using the search but couldn't find the answer to the one and only question I have (at the moment that is): Is the probe on a remote site permanently in connection with the central server, or is there a general polling interval, and if it's connected what is the approx. bandwith usage for the sent data?
Modifying the Web interface
Is it possible to modify the look and feel of the web interface? We are looking to purchase this product and add it to our customer portal. To do so, we would be interested in changing the web interface to match our current interface. Thanks, Bob bpalma@gmail.com
Auto Email issue
All of a sudden the emails that are auto-generated from the system are showing up as : Subject: [No Subject] From: To: The To and From are blank and the email itself is blank. The only change to the system thats been made recently is the installation of HELM control panel. Does anyone know if that would cause this issue? Is there a fix for this? Any suggestions would be appreciated! Thanks all.
Logging stopped over weekend
We are running OpManager and trying to figure out a problem. So when we were looking at the history of the device, it stops collecting data for Jan 21 for some reason: Jan-22-07 0:24 1.0 Jan-22-07 0:09 1.0 Jan-20-07 23:54 2.0 Jan-20-07 23:39 1.0 Didn't see any blackout dates or settings, what did I miss? Thanks for help.
Delete all Alerts
I am evaluating and I would like to know if there is a way to mass delete alerts. We often have "rogue" devices on the network, and I would like to be notified. I would like to be able to delete them quickly though. Right now we left it up and running over the Christmas break and the IP address management tool move a ton of ports from transient to avail. So now I have over 30000 alerts. It will take a while to delete those 100 at a time.
Business Rule Logic Breaks...
I have setup a business rule: IF 'Location' = 'Salt Lake City' AND 'Category' IS NOT 'Web Page Blocked' THEN route to 'Some Tech' If I create a ticket with the Location set to 'Salt Lake City', and choose a category other than 'Web Page Blocked', the request does not get routed to the tech specified (request remains 'Unassigned') Any ideas?
Error scanning workstation after changing it in other domain
Hello, I received this error with scanning a workstation: 'Either access denied for the user or the remote DCOM option might be disabled in the workstation' after adding it in another domain. It was succesfully scanned first in the old domain. (I changed the DCOM settings which I found in this platform, with no result.) At last I edit my workstation in the inventory, and changed by 'General Info' the old domain to the new domain. Now the scan succeeded. I thought that when I scan a workstation and
Need help with viewing old logs.
Hi, I need some help for the logs of firewall analyzer. Firewall analyzer was running on one of the servers, but on last Friday, 19th Jan. 2007, it started giving an error saying that database creation failed. We reinstalled FW analyzer. Build is 4022. Now, whenever I click on the past dates (dates prior to 19th Jan. 2007) I am unable to view the reports in the dashboard. Please let me know how can I view these reports. I have archived logs , so I believe I need to import the same, but I need a step
Able to associate devices and services to a profile ?
Hello, I have been tasked to look for a solution that can monitor the above mentioned situation. Let me further elaborate: I will like to create a profile named DHCP (eg. : DHCP services) with all the relevant associations tagged to this profile . Such association will typically include the NIC on the server, the port on the switch that the server is connected to, the DHCP service running on the server. In the event that DHCP is not available, the alarm will be raised and upon looking at the details,
Chinese Big5 Language
Is there a chinese big5 language pack available? Or is there a way to trancelate it by my self? thanks
Automatic login
Hi, I have built an intranet which user log in with their AD username/password. We already had a small helpdesk system that I built, but I want to replace it with serviceDesk Plus, but I want to put a link in my intranet to the system but I don't want to ask user to log twice, once in the intranet and once in the serviceDesk application. Is there a way that I can pass the username password to the APP ? Thanks Patrick
Oracle Database Status - Average Executions
Could you explain this parameter of Average Executions more detail? it talk about number of executed cumulated SQL statements, or average reponse time? how does Application Manger to measure it?
Netflow and freebsd
I use netflow on windows machine and collect traffic from router (freebsd), i use softflowd sensor. In main program windows i see only one interface on my router, but i use 50 subinterface. And summary traffic not equal traffic throuth router. Why?
Manage VOIP Devices
Does OpManager 6.0 support VOIP Devices? How do I add that as a category for the infrastructure view?
Schedue Report - Summary Pb
Hi, I try your Application Manager and I want to send summary report for my monitor. The availability report works fine (it was send my mail) but not the summary. Do you have some solution for my problem. The monitors are Exchange 2003 and Windows 2003. Thx
Adding LDAP Custom Attributes to Template
Is there a way to add an LDAP custom attribute to the user template fields?
Dynamic Active Directory Update
We are testing this to determine if we are going to us it. Question... Let's assume we import users from Active Directory and the import is successful. Tomorrow, I add another user to AD. Does HelpDesk automatically dynamically update the users in the HelpDesk software OR do you have to manually add the user in the HelpDesk software, assuming he/she will some day submit a service request?
Request:
Can you give deviceexpert the ability to schedule device reboots?
Business rule overrides category technician
I have a business rule that assigns a technician based on location; however, I have a technician assigned specifically to a category, which seems to be overridden by the business rule.
Change image on Purchase Order
How do you change the image on the Purchase order? Ours has Acme Helpdesk. thanks Chuck
report on response time?
Hi All, i'd like to be able to set response targets, i.e. high priority calls should be responded to within 1 hr, medium within 4 hrs etc. Response times are a much better KPI than fix times don't you think? Anyway, is there a way I can first set the targets, and then generate a report to see what % of calls have met their fix time? (by week, month etc) My idea of a response would be either a reply to the requester via the job in SD, or a note being added, (Which i assume would trigger in the history)
Get Service Pack 5502
Dear, I want to get service pack 5502 of ServiceDesk, how to get it..? Thk's
Event Log option for All assets in SD+
Dear ServiceDesk-Support team, Is it a possible to activate Event Log option for All assets in SD+? Would be the best to know who from technicians (if they have FULL or EDIT inventory roles) did the changes in the assets fields, what was changed, when and why. For example, if asset is assigned to a new user/department, the information about the previous owner should stored in the BD. Thank you for your help and assistance
Missing Persons
I use the Home>Global View to get an oveview of o/s logs. For some reason I have 2 support rep's who no longer appear? I have checked in Admin, and they appear to be set up correctly, in fact exactly the same as all the others. Anyone any ideas? Thanks Simon
Netflow analyzer question
Hello! In the beginning of this month I analyze statistics for last month. Statistics I do daily and for all month. When I have counted daily statistics with that which was displayed for the whole month there was a discrepancy. Mistakes were in days (but not in all days) on borders or a number of the periods granularity. In some days, when the period granularity became identical to all last month (more than 21 days, but less than last 90 days) the statistics on problem days HAS CHANGED also total
still unable to monitor pix 515 interfaces
I demo'd this software a year ago and stopped using it because I was unable to get it to consistently monitor my pix interfaces. My company decided to go with AppManager so I grudgingly decided to give this software another try. I added my network devices and once again, unable to monitor pix interfaces. I know it's not an snmp issue because: 1. it works from command line 2. cpu, memory, connections work fine. Per forum recommendation, I tried to remove and re-add device. Removed device and confirmed
How to install/configure MIBs?
How to install/configure MIBs? Can you give me some link or procedure? Thanks in Advance
Installation conflicts
Are there any chances that OpManager could conflict with several Apache servers that we have in house. I am installing on a win2k3 server and want to make sure that I dont cause any problems. thanks
Exetending Firewall Analyzer Trial Period
Hi, I am testing FireWall Analyzer, and I could not check all the features properly, is it possible for me to get an extension for the trial. Nother 3 days left for the expiration. Rgds, Nilanka.
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